logo

Cultural Intelligence and Capability

   

Added on  2020-05-11

13 Pages3144 Words40 Views
Leadership ManagementProfessional Development
 | 
 | 
 | 
Running head: CULTURAL INTELLIGENCE AND CAPABILITYCultural intelligence and Capability- Creating safe places for CommunicationName of the student:Name of the university:Author note:
Cultural Intelligence and Capability_1

1CULTURAL INTELLIGENCE AND CAPABILITYTable of Contents1.0 Introduction................................................................................................................................21.1 Background................................................................................................................................21.2 Aim............................................................................................................................................31.3 Scope..........................................................................................................................................32.0 Summary and Observation........................................................................................................32.1 Summary of the video Clip....................................................................................................32.2 Observations..........................................................................................................................43.0 Analysis.....................................................................................................................................53.1 Setting....................................................................................................................................53.2 Body Language......................................................................................................................53.3 Communication......................................................................................................................63.4 Critical reflection of the video...............................................................................................74.0 Recommendations......................................................................................................................85.0 Summary and Conclusion..........................................................................................................96.0 References................................................................................................................................10
Cultural Intelligence and Capability_2

2CULTURAL INTELLIGENCE AND CAPABILITY1.0 IntroductionCulture is considered as one of an important determinant of one’s personal background.Making practical usage of intellect for responding to the surrounding events reflects the culturalintelligence of the individuals. Capability of the individuals in making this usage enhances theirpersonality, setting a positive image in the minds of the neighbors, peers and relatives (Groves,Feyerherm & Gu, 2015). At some point of time, the people are exposed to some circumstances,where they fail to expose their cultural intelligence. Herein lays the importance of safer spaces,which assures the individuals regarding their safety, security and privacy. This assurance enablesthe individuals to expose their cultural intelligence without the hesitation of being deceived (Ang& Dyne, 2015). This report attempts to enhance the clarity of the readers in terms of thedynamics of cultural intelligence, through the means of video presentation. 1.1 BackgroundCulture includes both the positive and the negative connotations. Positive aspect includes thecultural diversity, which reflects the presence of employees in a workplace from different socio-cultural background. Along with this, one of the other examples of cultural diversity includespartnership working among the employees. However, instances of conflicts, discriminations andharassments destroy the positivity of culture. As a matter of specification, this negativitysnatches the job security from the employees (Yitmen, 2013). This deprivation creates hesitationamong the employees regarding the efficient execution of the allocated roles and responsibilities.Apart from this, this deprivation makes the employees feel inferior within the workplaceenvironment. Herein, the safety, security and privacy of the jobs are nullified.
Cultural Intelligence and Capability_3

3CULTURAL INTELLIGENCE AND CAPABILITY1.2 AimThe aim of this report is to establish essential linkages between cultural intelligence and capability. 1.3 ScopeTaking into consideration the workplace scenario of Fawlty Towers expands the scope andarena of this report. Moreover, analysis of the workplace issues through the means of real lifeexamples helps the businesspersons to relate with the issues, which they encounter in the processof executing the business activities. BBC program reference makes the production of this reportauthentic, which reduces the chances of plagiarism and collusion (Youtube.com, 2017). 2.0 Summary and Observation2.1 Summary of the video ClipThe assignment refers to the video named Handing complaints 2, series 1. This programhas been aired in BBC. The video has been uploaded in YouTube, which has 385, 947 views.The video is the second series, where the setting is the workplace of Fawlty Towers. The scenedepicts the entrance of one of the visitors in the hotel and the manager has arranged for a car, sothat he can have a quality time (Youtube.com, 2017). The visitor is happy with the chequepayment and finally bids farewell. Meanwhile, the manager order one of the staffs to clean theroom for the guest. On the other hand, the manager would look into repairing the defectivecheque payment. The video also shows the transaction between a guest and a taxi driverregarding paying back the accurate change. Here, the polite nature of the taxi driver in terms oftelling the actual address of hotel is noteworthy in terms of the stable relationship between the
Cultural Intelligence and Capability_4

End of preview

Want to access all the pages? Upload your documents or become a member.

Related Documents
Culturally Safe Spaces
|7
|1665
|423

Culture and Communication Issues in Fawlty Towers: A Comprehensive Analysis
|11
|2198
|468

Analysis of Cultural Capability in Fawlty Towers: A Study of Season 2, Episode 1
|9
|2669
|378

Cultural Intelligence and Capability
|11
|2343
|351

(solved) Cultural Intelligence and Capability
|12
|2740
|88

Cultural Capabilities - Assignment
|11
|2505
|36