Cultural Capabilities Report on Communication Barrier and Complaint Handling

Cultural Capabilities 0
1/16/2019

Cultural Capabilities 1
Executive Summary
This report contains a summary of video clip which is about communication barrier and
complaint handling. In this video there are four different persons from different cultural
background. This report concluded the causes of communication barriers and complaint handling
and resolution regarding this. Cultural intelligence is all about how a person is behaving in
situation. It depends person to person how it deals. Cultural behavioural is highlighted in this
video through different people with different nature.

Cultural Capabilities 2

Cultural Capabilities 3
Contents
Introduction.................................................................................................................................................4
Background..............................................................................................................................................4
Aim..........................................................................................................................................................4
Scope.......................................................................................................................................................4
Summary and Observations.....................................................................................................................5
Summary of the video clip...................................................................................................................5
Observations........................................................................................................................................5
Recommendations.....................................................................................................................................10
Summary and Conclusion..........................................................................................................................11
References.................................................................................................................................................12