Using Cultural Intelligence to Manage Group Dynamics and Create Ethical and Cultural Awareness

Question 2
Template
My chosen toolkit is cultural intelligence
My results for this toolkit are: MCI Personal competencies model-level 4 management
Summary of critical incident: explain how the critical incident arose and why it is
significant to your learning and development
The main purpose of the section is to reflect and analyze a critical incident from cultural
setting while using reflections. My chosen toolkit for the study is cultural intelligence. The summary
of this critical incidence demonstrates how I have achieved two goals including a demonstration of
the ability to work in dynamic groups and creating ethical and cultural awareness in the society.
Furthermore, the summary will assist me to make sense of incidence and analysis in order to draw
conclusions relating to my personal learning outcome.
During a group discussion in the boardroom, a group of six students from Spain decided to
communicate with each other in Spanish. The language was difficult for other team members from
other dialects to understand. I was shocked even to see other members with common dialects also
forming small dynamics groups and beginning murmuring. I was somehow irritated with the
behaviors and I decided to stop every member from communicating in their dialects. Being filled
with anger, I shouted, “stop now this is too much” and at once every member obeyed my command.
I quickly encouraged members to stick to English as an official language so that we can carry out-
group discussion effectively and with the togetherness. At first, all members obeyed and were
satisfied with my advice and command. However, as the discussion got into the critical part, I
realize that the foreign students from Spain were not contributing. Although physically they look
engaged in the discussion, they had been silence ever since I requested them to communicate in
English. I was a bit curious about their silence and after a controversial, with one member I was
informed that majority of members cannot communicate in English. Despite being not fluent with the
language, I also realized that they had creative ideas and opinions about the discussion but they
were unable to express themselves fluently in English. The only solution I had for this dilemma was
to give them a note and a pencil to write down their ideas so that I can deliver what they have
written to other group members. After a few minutes, I was happy to realize that every member was
actively engaged in the discussion.
How does your behavior (thinking, feelings and actions) in this critical incident reflect the
findings of your chosen self-analysis toolkit? How has the toolkit enabled you to understand