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Current Issues in Hospitality Management

   

Added on  2019-12-03

6 Pages1100 Words240 Views
CURRENT ISSUES IN HOSPITALITY MANAGEMENT

EXECUTIVE SUMMARYHospitality Management is related to the hospitality industries. The task of suck kind of industries isto satisfy their stakeholders by providing quality services to them. There are various industriescome under this category some are hotels, restaurants, private clubs, tourism, event planning ,etc.Starwood is one of the famous hotel in UK in present it is facing various issues in the field oftechnology, operations, human resource management, etc. These issues are effecting theperformance of the hotel along with its customers. Customers feel like firm is not treating them wellby not fulfilling their needs and wants. Hotel needs to plan appropriate and effective strategies forovercoming these issues. Various problems from which hotel is suffering ineffective timemanagement, lack of cooperation and coordination, lack of morale and ethics, healthy and safetyissues, multicultural issues, etc are explained in this study. It also contain effective strategies forsolving these problems and improving the performance and customer satisfaction level of the hotel.By using them Starwood can improve its market reputation and position.

Table of ContentsEXECUTIVE SUMMARY..................................................................................................................2Introduction..........................................................................................................................................5Literature Reviews...............................................................................................................................5Case study.............................................................................................................................................8Analysis and discussion........................................................................................................................8References..........................................................................................................................................10Theme 3: Identifies the ways or strategies through which enterprise can solve issuesFor resolving the technology and operating issues at the workplace, it is essential forStarwood Hotel to follow the different ways and strategies. The first strategy should be adopted thesolution of PCI (Payment Card Industry) and SOX (Sarbanes-Oxley). These will simplify usersaccess rights controls. With the help of this, the hotel will easily import data from the AccessAuditor System and automate the periodic review of user access rights. The following system willinterface with the other systems of Starwood Hotel. The following design will help in fulfil thedemand objectives of the organization. The second strategy is develop flexible workflow rules forthe employees to reduce the operating issues between the workers and hotel management. It willhelp in determine the business requirements of Starwood in the present and future time. By usingthe web based user interface, the company will easily access the reviews of the customers and it willreduce the training requirements within the workplace. Another strategy is by giving the propereducation and training to the staff members regarding the use of technology, the issues while usingthem can be reduced. By developing the mutual understanding between the employees, the conflictscan be easily resolved. Along with this, by restructuring the organizational structure, the issuesregarding the use of technology and operating will be solve with the time. By adopting the various types of technology management systems, the issues within theworking areas of Starwood can be solved. The benefits of using this will be decreased the cost ofoperations, create the new market for the new product and services, improve the customer services,increase the efficiency of the business operations and build the good image in the market place. Onthe other hand, by developing the plan for evaluation of the present problem in the Starwoodcompany, the different options will easily identified which help in selecting the those strategieswhich resolve the issues of the company. On the other hand, by reorganizing the objectives andvision of the firm, the issues at the workplace can be solve in right manner. By designing thestrategy pillars and strategy implementation method, Starwood Hotel will easily get the solutions ofthe problems.

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