Operational Plan: Custom Confectioneries

This operational plan is about a business plan for a planned custom-made confectionery business. It lists the necessary resources, key performance indicators, a process for monitoring, contingency plan, a plan for recruiting and inducting personnel, along with any intellectual plans and required approvals.

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 1
Operational Plan: Custom Confectioneries
Name
Date

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 2
Introduction
A business plan is essential if one is to succeed in any business; but equally important is the
need to have an operational plan for implementing the business plan. An Operational Plan entails
the process of planning strategic objectives and goals to tactical objectives and goals. The
operational plan defines the success conditions, the milestones to be achieved, and in some cases
the activities and their associated budgets (Lee, 2011). This operational plan is about a business plan
for a planned custom-made confectionery business. This plan lists the necessary resources, key
performance indicators, a process for monitoring, contingency plan, a plan for recruiting and
inducting personnel, along with any intellectual plans and required approvals.
Resources
The required resources are listed in the table below;
Resource Quantity
Displays 4
Computers X4
Integrated Retail management System Software X1
Mixing Containers X6
Freezer X2
Office Desks X4
Office chairs X4
Branded Wrappers Roll
Commercial Cookers (gas and electric) X2
Kitchen utensils Assorted
Staff Uniform X16
Contractor (for refurbishing and interior design
of shop)
X1
Employees (Accountant/ Finance, Confectioner,
Chocolatier, Driver, Delivery guy, 2 kitchen
staff, Procurement manager)
X8
Hospitality business consultant X1

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 3
Hiring and human Resource Consultant X1
Refrigerated Delivery truck X1
POS terminal with printer X1
Branding sign
To set up the business, especially the shop and its components, consultations will be made
by a hotel/ restaurant and hospitality business consultant, given that I will be the owner with many
years experience in confectionery. The consultant is needed to help advise on the kind of equipment
to buy in order to ensure standards, and issues such as managing stock, obtaining the necessary
health and statutory certificates, and information on the general industry. The consultation will be
done at a professional level where the business plan and idea will be shared with the consultant and
their input sought, for a fee, on the best approach: the input will be in the form of a professional
consultancy report, along with verbal meetings. The consultant will also help in who the human
resources should be: in addition, a local hiring and staffing firm will be consulted on the best staff
suitable for the envisaged business. The hiring staff firm will have knowledge on the kind of skills
needed as well as a database of suitable candidates, and can also help with interviewing
Key Performance Indicators
The KPI’s are listed in the table below;
Activity KPI Objectives Milestone Input
Consult with
Hospital Sector
Consultant
Consultancy
services offered
(report)
Get the best
advice to ensure
the business
succeeds
Consultancy
report delivered
by consultant and
payments
expedited
Business plan
addendum
Secure desired
premise
Premise secured at
reasonable cost
and lease
agreement signed
Secure an
appropriately
located premise
for th business
Signing of a lease
agreement for at
least three years
Lease agreement
Consult with and
get contractor for
works/ interior
Contract signed
with terms of
reference
Get services of
experienced
contractor and

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 4
design interior designer
in hospitality
sector
Interior design and
ergonomic work
stations
Purchase furniture
and display stands
Secure high
quality furniture at
cost effective
prices to make
staff productive
Display tables and
shelves put in
place and furniture
set up
Procurement
document
Acquisition of
stationery and
computers
Purchase of
computers and
accessories
Acquire
computers with
relevant software
for office
productivity at
cost effective
prices
Computers and
accessories as well
as peripherals
delivered
Procurement
document
Human Resources The requisite
human resources
secured, based on
business plan and
advice by
hospitality sector
consultant
Hire experienced
and committed
staff that
understand the
vision of the
business
Suitably qualified
staff shortlisted
for interviewing
Human Resources
management
document
Retail
management
system
Acquire a suitable
computerized
system for running
the business
Have the business
needs identified
and suitable
solution proposed
by vendor
Retail
management
system installed
and staff trained
on using it, with
maintenance and
support contract
signed
Procurement
document

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 5
Monitoring Process
The process of monitoring progress of the implementation plan will be done aided by a
Project management Tool and Gantt Chart; the chart is shown below (asterisks are milestones) (See
Appendix I)
The critical path for the execution of the project is 42 days; this is because while the activities are
many, some will start concurrent to others, but all tasks will be completed in a maximum of 42 days
Contingency Plan
No Risk Description Likelihood Impact Contingency
1 Delays (in
obtaining requisite
permits or
premise)
Delays in getting the
necessary permits and
certifications
High Very
High
Plan early and enlist
services of a legal firm to
aid in obtaining permits
2 Contractor failures Contractor fails to
adhere to set bylaws
and rules, or does poor
work
High Very
High
Have inspections done
and ask for concerned
authorities to make
inspections and certify
works quality
periodically
3 Costs increase Works and equipment
become too costly,
exceeding budget
High Very
High
Use modern and accurate
budgeting, such as costs
from vendors/ suppliers
The risk matrix is shown below;

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 6
Recruitment, Induction, and Training Personnel
The hiring and staffing consultant as well as the hospitality business consultant will help
define the caliber and profile of needed employees for the job positions. The hiring and staffing firm
will help shortlist suitable candidates, after which they will be interviewed to get the right people.
After being hired, they will be given a one week training, during which a ‘dry run’ will be done to
produce the confectioneries: this will help define the work-flows and work rules, as well as develop
schedules to ensure smooth operations ('Business Queensland', 2017).
Intellectual property issues
Cocoa and chocolate, as well as the inner content will be purchased from their respective
manufacturers to make the best confectionery. These obviously have intellectual rights and to
ensure these are protected, contracts will be signed by the suppliers to make products without their
brands and the ingredients will not be listed on the packages that the new business will use
(Robertson, 2015).
Approvals
Approvals will be required as depicted in the table below;
Approval Approver
Business registration Local Council
Permit for works Local Council
Society registration Local/ Regional Hospitality Association ('
Australian Institute of Food Safety', 2016)
Health and Safety Approvals Work Place health and Safety Department
(Foster, 2012)
Risk Likelihood Risk Impact
Very low Low Medium High very High
Very likely 1,2,3
Likely
Medium
Unlikely
Very unlikely

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References
' Australian Institute of Food Safety'. (2016). Everything You Need to Know about Starting a Food
Business. Foodsafety.com.au. Retrieved 2 March 2018, from
https://www.foodsafety.com.au/resources/articles/everything-you-need-to-know-about-
starting-a-food-business
'Business Queensland'. (2017). Develop a staff training program. Business.qld.gov.au. Retrieved 2
March 2018, from https://www.business.qld.gov.au/running-business/employing/staff-
development/training/program
Foster, N. (2012). Workplace health and safety law in Australia. London: LexisNexis Butterworths.
Lee, J. (2011). The right-brain business plan. Novato, Calif.: New World Library.
Robertson, M. (2015). Alternative Fees for Business Lawyers and Their Clients. Lanham: American
Bar Association.

OPERATIONAL PLAN: CUSTOM CONFECTIONERIES 9
Appendix I