Customer Relations: Air Canada vs Apple

Running head: CUSTOMER RELATIONS
CUSTOMER RELATIONS
Name of the Student
Name of the University
Author note

1CUSTOMER RELATIONS
I had very poor customer service experience of Air Canada and I am determined not to
select Air Canada for traveling. This is so because Air Canada requires improvements for dealing
with the customers as their services are very disappointing for people. I caught the train from
Tokyo to Narita International Airport that usually takes 1 hour but due to some technical
problem it took 7 hours and we did not have any option of leaving the train. Therefore we missed
the flight of Air Canada to Vancouver. After staying that day in the Narita airport we were able
to catch the flight on the next day and along with this, the changes were made for connecting the
flight to Calgary. We became late as the plane was leaving at 11 am and then to be told at the
gates are closed as we have missed our flight. We requested to be placed on another flight but the
reply came back just before the next flight left the airport and this continued for the next four
flights. We were advised to wait for that day in a hotel and then again try for it the next day. I
ended up finding the Air Canada Customers Service Desk and explained our situation. They
booked us on the 10 pm flight for Calgary. Then we have to spend 11 hours at Vancouver
Airport. The entire process took more than 50 plus hours until we checked into the hotel in
Calgary.
The customer services that we have experienced while traveling for the first time by Air
Canada was quite disappointing for us. This is so because Air Canada could have provided better
services for us and unnecessarily we need to waste our ample amount of time. Thereby our entire
trip plan got delayed. Therefore if they have to listen to us for the first time only they could have
arranged sits for us in another plane. Thus we did not have waste such amount of time due to
their reluctance.
I would never return to take services from Air Canada as I was very disappointed in the
first time customer services that I have received in my first time bookings. Thus this reflective