Customer Relationship Management - Walmart

Customer
Relationship
Management
Walmart

Introduction
 Customer relationship management
plays a significant role in order to
beat the competition.
 It is said to be the tool used by
businesses for managing relationship
with the customer (Diffley and
McCole, 2015).
 CRM varies from organisation to
organisation.

 From the best CRM approach, organisation are
able to increase the sales.
 CRM software helps the organisations in
getting the information from different sources.
 IN this way, CRM is also said to be the tool for
engaging customers in huge way

 It collects the data from several technologies by
ensuring proper promotion across all the groups.
 It has CRM stores that tends to keep each
information at one place.
 By understanding the needs and wants of the
customer, it is able to easily conduct the CR.