Customer Relationship Management System Project Proposal

This project aims to develop a Customer Relationship Management System to enhance company-customer relations, increase sales, and automate product tracking. It will utilize Java, Java Swing for GUI, and XAMPP server for the database.

CSC8416 – Advanced Java Programming – Project Proposal
Student Name: Student ID:
Customer Relationship
Management System
Abstract
The project “Customer Relationship Management System” will develop
to manage the relationship between the company and its customers.
The “Customer Relationship Management System” application will
help the company to sell their products and to track the details of
products and sale of products. All the customer details will be stored
and the database will be secure.
The aim of “Customer Relationship Management System” application
is to establish a smooth relation between customer and company so
that company can increase their sales.
Introduction
Nowadays, companies are using different strategies to increase their
business. The “Customer Relationship Management System”
application will help the companies to increase the sales, market and
can easily track the product details. To do this task manually is
challenging task but “Customer Relationship Management System”
application will help to reduce the efforts as the application is fully
automated.
Motivation
To establish the better relationship among the company and its
customers and to fill the communication gap between company and
customer and to develop an automated system to increase the sale of
the company and to keep track of product details (Perna, Barladi
2014).
System structures
Software requirements:
Language: Java
Interface-GUI using Java Swing
Database: XAMPP server
Hardware requirements:
Hard disk: 512 Mb or more.
RAM: 512 Mb or more.
Process: Intel i3 processor.
CSC8416 – Advanced Java Programming

CSC8416 – Advanced Java Programming – Project Proposal
Student Name: Student ID:
Functions
The functions of “Customer Relationship Management System” are:
a. Can sell the products to the customers.
b. Easily track the details of products.
c. Check the customer's records (Ma, Dong, Jiang 2014, p. 605-613).
User requirements
user requirements are operating system i.e. Windows XP, Windows 7
or higher version.
Additional features
a. New products can be added according to requirements.
b. Products can be searched in the application.
Inherent complexities and challenges
To keep track of product details and to add new product is a
challenging task in the application “Customer Relationship
Management System”.
Project Plan
Items Activity date range Activities
1. Week 1- Week 3 Research for application
2. Week 4- Week 7 Find all requirements for
application.
4. Week 9- Week 12 Practical(implementation)
done for application
5. Week 13 Testing of application.
Conclusion
To keep the track of product details is a critical section while
developing the application “Customer Relationship Management
System”. The backup will also be performed for application and
database.
References
 PernaA ., Baraldi E. 2014, ‘CRM Systems in Industrial Companies’.
 Ma R., Dong X., Jiang D. 2014. ‘Research on CRM System of
Manufacture Techno-service Enterprise’, pp. 605-613.
CSC8416 – Advanced Java Programming