Hospitality Industry Analysis

This assignment provides a comprehensive analysis of the hospitality industry, covering its various business models, operational departments, and essential skills. It explores the industry's economic impact and the importance of customer relationship management and employee development. The assignment also examines the role of operational departments in driving industry growth and ensuring customer satisfaction.

HOTEL CHAIN RECRUITMENT
P1 Different type of business within the
hospitality industry
 In the hospitality industry different types of
business is the restaurants’ bars, club, event,
conferences and travels services. That services and
business of hospitality industry offer opportunity
to develop their hospitality service and attract
customer for use this hospitality services(Dong,
Bartol, Zhang and Li, 2017).
 When the industry provide better hospitality
service that will invite customer for using their
services. In this services industry provide their
customer different type of truism packages, event
offer and other beneficial conferences that will
customer to develop their skill.
 In the hospitality industry hotels provide their
customer different type of services that services
are attract customer for improve industry
productivity and profitability. The hotel work only
for provide best facility and services for the
customer.
P 2 Range of operational and functional department
 In the functional department hotel star London include human resource,
housekeeping, security, sales and finance department that will be help
hotel for making effective deal for the customer and provide best
services.
 That will be improving hotel activity and facility for the customer
attraction. That deal with be try to make effective deal with customer,
services users and staff work for the running smoothly hotel business in
the hospitality industry(Brida, ., Cortes-Jimenez, and Pulina, 2016).
 Operational and functional department play a significant role to analyze
industry administration sales, marketing, human resource, security,
accountant, engineer and finance etc. will be work for industry and
customer.
 When this department work properly for attracting customer and
customer are convince for using this services that will be define
functional department manage good working condition.
P3 Contribution of hospitality industry in local, national
and international economics
 The hospitality industry helps to growth of country economic
condition.
 In the local industry the hospitality services are work for
making profit and improve productivity that will help
increase industry profitability so that will fact on economy.
In the national market hospitality services provide their
customer services according to their requirement and demand
(Erbe, 2014. ).
 The hospitality services provide their customer truism
services, food and beverage services and also provide event
services that will be help for making company GDP.
 In the international hospitality services work for making
profit and improve customer satisfaction and also improve
company growth and profit.
P 4 Operational role in the hospitality industry
 In the hospitality services operational requirement play a
virtual role in the organization. The operational department
employee work making strategy and policy for industry
development.
 In this department employee work recruitment, training,
selection, planning, monitoring and contribute for the
collecting information and prepare strategy for
improvement(Khodakarami and Chan, Y, 2014).
 In that department analyze working process work flow and
company requirement for maintaining safety and healthy in the
work environment.
The recruitment give new ideas and new strategy and training give
develop employee working condition and working ability that will help
organization to achieve company objective and goal .
P 5 Skill requirement and role in the hospitality
industry
 In the hospitality industry employee require
communication skill, customer service skill, team work
skill, good problem solving, decision making and good
creativity skill that all skill help employee management
team improve industry customer attraction and customer
satisfaction(Edgell Sr, 2016).
 In the hospitality industry team and individual employee
and management have knowledge above understand
customer knowledge and improve their relation.
 The employees have power for convince customer and
satisfy using their industry services.
 Employees have flexible and aware for new technology,
latest trend and market updating that will skill required in
the hospitality industry employee and management.
References
Khodakarami and Chan, Y, 2014. Exploring the role of customer relationship management
(CRM) systems in customer knowledge creation. Information & Management, 51(1),
pp.27-42.
Erbe, 2014. Approaches to managing organizational diversity and innovation. IGI Global.
Dong, Bartol, Zhang and Li, 2017. Enhancing employee creativity via individual skill
development and team knowledge sharing: Influences of dual‐focused transformational
leadership. Journal of Organizational Behavior, 38(3), pp.439-458.
Edgell Sr, 2016. Managing sustainable tourism: A legacy for the future. Routledge.
Brida, ., Cortes-Jimenez, and Pulina, 2016. Has the tourism-led growth hypothesis been
validated? A literature review. Current Issues in Tourism, 19(5), pp.394-430.