Reflective Journal TOPIC: “How Companies are satisfying the needs of the customers” 3 MAIN BODY3 1)My personal contribution to the topic selection, problem definition, research question, writing of topic approval submission, and team charter. search process, summarising of relevant articles, designing the outline/argument/structure of the literature review, writingupthe literature review. How I experienced this and what I learnt from it4 4) My reflections on the research experience, insights I gained, and any issues