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Customer Satisfaction Assignment - Bayshore

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Added on  2020-01-28

Customer Satisfaction Assignment - Bayshore

   Added on 2020-01-28

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OBJECTIVES- To provide home care services to customers.- To give best services to the clients. - To solve customers’ problem within 48 hours.- To provide free and relaxing environment to their workers.- To change the education program and include the latest technology init.- To provide different types of work assignments to their customers.OBJECTIVES- To provide home care services to customers.- To give best services to the clients. - To solve customers’ problem within 48 hours.- To provide free and relaxing environment to their workers.- To change the education program and include the latest technology init.- To provide different types of work assignments to their customers.HOW BAYSHORE HAS CREATED CUSTOMER VALUE- Understanding the actual demand of customers- Giving extra care or benefits to company's regular customers.- Considering perspective of customers.HOW BAYSHORE HAS CREATED CUSTOMER VALUE- Understanding the actual demand of customers- Giving extra care or benefits to company's regular customers.- Considering perspective of customers.CRITICAL SUCCESS FACTORS- Focus on customers' satisfaction rather than product development.- Bayshore is famous for their customer services so, company hires only the best person who is ready to give 24 hour services to their customers.-Firm takes feedback from their customers and according to their review, change the packaging style and design.-Company recently starts an insurance program for their customers where they can insure their house. Firm provides home care service for the complete year.-Bayshore focuses on the leadership quality and cultural changes.CRITICAL SUCCESS FACTORS- Focus on customers' satisfaction rather than product development.- Bayshore is famous for their customer services so, company hires only the best person who is ready to give 24 hour services to their customers.-Firm takes feedback from their customers and according to their review, change the packaging style and design.-Company recently starts an insurance program for their customers where they can insure their house. Firm provides home care service for the complete year.-Bayshore focuses on the leadership quality and cultural changes.HOME CARE SERVICES PROVIDED BY THE BAYSHORE- Company provided nurse, licensed assistant and social workers for the home health care.- Monthly home visit service to old customers.- Prepare a healthy meal for the clients and patients.- Provide home health products like hair oil, skin care medicines and skin care products.- Provide 24 hour nursing facility at home and outside of the city.HOME CARE SERVICES PROVIDED BY THE BAYSHORE- Company provided nurse, licensed assistant and social workers for the home health care.- Monthly home visit service to old customers.- Prepare a healthy meal for the clients and patients.- Provide home health products like hair oil, skin care medicines and skin care products.- Provide 24 hour nursing facility at home and outside of the city.Financial analysisThe revenue generation for the year 2015 was $864.655 (revenue, 2016). It is good in comparison to overall revenue generation of industry being $1bn. The annual growth of industry is 2.8% for 2016. This growth rate is likely to provide added advantage to the company. Organisation performanceA leading provider of home care services across CanadaBayshore is improving its at-home patient services by increasing the availability of caregivers and making accurate, accessible, and transparent patient records. Deliver more than 5.2 million hours of home care annually to over 57,000 clientsWinner of Canada’s 50 Best Managed Companies award (Bayshore HealthCare, 2013). Market Having more than 40 home care offices and 20 community care clinicsREFERENCES:-Revenue. 2016. [Online]. Available through: <http://www.hoovers.com/company-information/cs/revenue-financial.Bayshore_HealthCare_Ltd.c87992f4f03867b3.html>. [Accessed on 31st march 2016]. Bayshore HealthCare. 2013. [Online]. Available through: <http://www.bayshore.ca/2013/01/21/bayshore-healthcare-launches-technology-improve-canadian-home-care/>. [Accessed on 31st march 2016]. Wons, M. K and et.al., 2013. System and method for facilitating outcome-based health care. U.S. Patent 8,380,542.Atanackovic, J. and Bourgeault, I. L., 2014. Economic and social integration of immigrant live-in caregivers in Canada. Institute for Research on Public Policy.StrengthsBayshore home careuses electronic healthrecord of theircustomers.Highly trained staff.WeaknessesThe health care cost is high as compared to othercompanies.Lack of finance resources in their firm.Lack in management system.OpportunitiesUK customers are healthconscious so that theywould put their focus onhome health care.Lack of competition inhome care field.ThreatsCompetition in innovativetechniques.Changes in insurance plans due to government rules.
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