Customer Services: Identification and Comparison of Two Hotel's Customer Service Practices, Policies, and Service Quality Vision

Customer Services
Part 1

Table of Contents
INTRODUCTION ..........................................................................................................................3
1: Identification and comparison of two hotel’s customer service practices, policies and
service quality vision...................................................................................................................3
2: Identification and comparison of the two hotel’s service guarantees and complaint handling
procedure.....................................................................................................................................5
3. Recommended the appropriate customer focused services and improvisation to satisfy their
guests to achieve growth and success of the company as a guest relation manager. ................6
CONCLUSION................................................................................................................................7
References .......................................................................................................................................9

INTRODUCTION
Customer services is a direct interaction between a customer and staff members. A good
customer service provide attentive, timely, and proper services to a customer so that there needs
are met in a proper manner. It reflects a good environment and positivity in the company. It is
also necessary to make sure that all needs to met in an appropriate manner. Hospitality industry
is a broad category of fields including good customer services and efficient quality. Double tree
by Hilton London Greenwich is a three star hotel of United Kingdom famous for its well
maintained environment and behaviour of their staff members. The following discussion are
divided into three parts. The first part include comparison of two hotel's based on customer
service practices, policies and quality report. Further it includes two hotel's comparison based on
service guarantees and customer handling procedures. Along with this, the report suggest
recommendations to improve the customer services and provide satisfaction with the best of
ability (Van Thanh and et. al., 2020).
1: Identification and comparison of two hotel’s customer service practices, policies and service
quality vision.
Double tree by Hilton London
Greenwich
Ibis London Greenwich Hotel
Vision Double tree by Hilton London
Greenwich is one of the
famous hotel in United
Kingdom. It has 4.0 star rating
and famous for its staff
behaviour and well maintained
environment.
It is an economy London hotel,
located in the historic centres
of Greenwich and close to
Maritime museum. Relaxing in
the bar, light meals and bar
snacks are the popular
attraction of the hotel. The
vision is to have a potential
and sustainable development
further.
Mission On the basis of customer
services, the hotel always take
The mission of ibis hotel in the
customer services is the most