Customer Service in Hospitality Industry
VerifiedAdded on 2023/01/05
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AI Summary
This report discusses the significance of customer service in the hospitality industry and its impact on the organization's success. It compares the customer service practices, policies, and service quality vision of two hotels. It also examines the service guarantees and complaint handling procedures of these hotels. Additionally, it provides recommendations for developing customer-focused services to enhance guest satisfaction.
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