Comprehensive Customer Service Analysis and Recommendation Report

This report presents an analysis of customer service data collected through surveys and feedback. The data encompasses various aspects of customer interaction, including customer demographics (domestic, national, and international), profession, and frequency of property visits. Key findings reveal customer involvement levels, satisfaction ratings (1-5 scale), and likelihood of returning to the establishment. The report also explores customer intentions to recommend the property, reasons behind specific ratings, and feedback regarding service speed and staff effectiveness. Furthermore, it includes an analysis of the maximum wait times for service and the handling of customer issues. The data is presented using percentages and charts, providing a comprehensive overview of customer perceptions and experiences. The report concludes with recommendations based on the customer feedback and data analysis, to improve overall customer service and satisfaction. References from various academic journals support the analysis.

Customer Service
Name:
Lecturer’s name:
Student ID:

Type of customer
percentage
domestic national international
answers percentage
domestic 60
national 30
international 10

Profession
answers percentage
business 30
office going 50
student 20
business office going student
0
10
20
30
40
50
60
percentage

How much of the time do you visit
this property?
answers percentage
month- to- month 40
by- yearly 40
annually 20
percentage
month- to- month by- yearly annually

Please rate your general involvement on 1
to 5 where one identifies with most
exceedingly
terrible and 5 to great
answers percentage
1 5
2 5
3 20
4 40
5 30
1 2 3 4 5
0
5
10
15
20
25
30
35
40
45
50
Chart Title
answers percentage

What is the shot of your returning to
this inn?
answers percentage
Clearly 40
Could Be 30
May Be 15
Surely Not 10
Never Again 5
Clearly
Could Be
May Be
Surely Not
Never Again
0 5 10 15 20 25 30 35 40 45
percentage

Will you elude this place to your
companions or known individuals?
answers percentage
Clearly 30
Could Be 40
May Be 20
Surely Not 7
Never Again 3
Clearly Could Be May Be Surely Not Never Again
0
5
10
15
20
25
30
35
40
45
percentage

If it’s not too much trouble refer to purposes
behind 3 and 4 for any choice that you may
stamp
answers percentage
Quality 30
Service 40
Environment 25
nothing good 5
percentage
Quality Service Environment nothing good

Remarks and Recommendation from
customers

What is the most extreme that you have sat
tight for an administration in this inn?

Have you confronted any circumstance
where any of inquiries have been unhandled
or issues not been illuminated?
answers percentage
yes 5
no 80
didn’t remember 15
yes no didn’t remember
0
10
20
30
40
50
60
70
80
90
percentage

Generally how quick is your government
asked for prepared?
answers percentage
Faster 30
normal 45
slow 20
very slow 5
Faster
normal
slow
very slow
0 5 10 15 20 25 30 35 40 45 50
percentage