How Customer Service Impacts Business Success

CUSTOMER SERVICE

Table of contents
• Introduction
• Customer service is key to organisational success
• Impact of customer service on the success of business
• Benefits of customer profiling to a business
• Conclusion
• References

Introduction
• Customer services refers to the support of an organisation which they
provide to their customers before and after the sale of products and
services.
• This helps customers in maintaining positive experiences throughout
their journey so that organisation can improve their profitability.
• There can be seen different levels in context to maintaining
appropriate customer services which differs from organisation to
organisation.

Customer service is key to organisational success
• Organisations have to cater the needs of the targeted audience so that they
can improve the retention rate of customers which further helps them in
extraction of more values out of it.
• By providing quality services to customers organisations can improve their
customer acquisition cost.
• They can create a loyal and trustworthy customer base which will assist
them in surviving in the targeted market and effective and efficient manner.