Effective Customer Service Management for Pandora: Findings and Recommendations

Customer service
management

 Introduction
 Background
 Service culture and beliefs
 Findings
 Manage customer expectations
 Recommendation
 Conclusion
Table of content

 Pandora is an international Danish jewellery
retailer and manufacturer which was
incorporated in 1982 (Pandora, 2018).
Introduction

 Pandora is famous for its customizable
designer rings, charm bracelets and
necklaces.
 The company further manages and
operates its business in more than 100
countries and it has approx 2,500 concepts
stores in the market (Pandora, 2018).
Background