Develop a Customer Service Plan

Running head: DEVELOP A CUSTOMER SERVICE PLAN
Develop a customer service plan
Name of Student
Name of University
Author Note

1
DEVELOP A CUSTOMER SERVICE PLAN
Table of Contents
2. Producing a service plan for Innovative Widgets..................................................................2
Customer support policy and procedure.................................................................................4
Customer support process.......................................................................................................5
Customer complaints policy and procedure...........................................................................5
Customer complaint resolution process..................................................................................6
Recordkeeping policy and procedure.....................................................................................6
Record keeping process..........................................................................................................7
3. Reflection about the plan.......................................................................................................7
Bibliography...............................................................................................................................8

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DEVELOP A CUSTOMER SERVICE PLAN
2. Producing a service plan for Innovative Widgets
Innovative Widgets Customer Service Charter
Welcome to Innovative Widgets!
Our vision and mission:
The vision of Innovative Widget is to expand the company in the international
market. The mission is to provide customer services and aim to satisfy the
customers by providing relevant and prompt solutions.
Who are our customers?
Our internal customers are:
The internal customers of a company
include people that are directly
connected with the company
(Eisingerich et al., 2016). In the case of
Innovative Widgets, the internal
customers include the stakeholders,
employees and the investors.
Our internal customers require:
These customers aim at the development
of the company. They provide feedback
that can help in improving the company
and the manner in which the business is
conducted.
Our external customers are:
These include the type of customers that
enter shops, purchase a product and
leave. These people may remain loyal to
a shop only if efforts are made to keep
them satisfied. In the case of Innovative
Our external customers require:
These customers look to be satisfied by
the type of service that is provided to
them. They require proper listening to
their grievances and appropriate
solutions so that they remain satisfied