Customer Service Strategies Answer 2022

Running head: CUSTOMER SERVICE STRATEGIES
CUSTOMER SERVICE STRATEGIES
Name of the Student:
Name of the University:
Author Note:

CUSTOMER SERVICE STRATEGIES1
Answer: 1
The customer service strategy includes the implementation of every department of the company.
It needs to concrete goals and align with the overall values, objective, vision and mission of an
organization. For example, if an organization wants to implement a customer service strategy
that increases profits by upselling its products (Chang 2016). Or it is more efficient when an
organization seeks to reduce its costs by implementing customer service processes.
Answer: 2
The example of customer service strategy implementation of an organization is- create a
customer service vision of an organization and assess consumer needs. Then recruit the right
employees and set the goals and aim for customer service (Chang 2016). The next step is to train
on service skills and abilities. Finally hold people accountable, and then the customer gets their
feedback and recognise or reward excellent services.
Answer: 3
Anticipate competitor moves: Development of the competitor’s goals and its consumer,
suppliers, and stakeholders can permit to follow where the organization is going.
Discovering cost-saving technologies, products, and its processes: The competitor of any
industry take benefit of emerging technology to gain a competitive advantage.
Avoid costly mistakes: Competitive intelligence helps the organization to assess the risk and
avoid making an expensive error (Eggert et al. 2014).
These following steps help to gain competitive intelligence:

CUSTOMER SERVICE STRATEGIES2
 Competitive Intelligence is not spying
 Competitive intelligence is not only the competitor intelligence
The Competitive Intelligence process involves four important steps such as planning, gathering,
analysing and executing (Eggert et al. 2014).
 Competitive Intelligence is service oriented
Answer: 4
 Make correct decisions
 Gain its advantage
 Find the consumer needs
 Empathy
 Patience
 Deep product knowledge
 Clarity
 Active listening
 Always follow up their customers
 Stay calm
Answer: 5
Advantages:
 More consumer acquisitions
 Improved consumer conversions
 Develop crisis management