Customer Service Strategies

Added on - Sep 2019

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Running Head: Customer Service Strategies1CUSTOMER SERVICE STRATEGIES
Customer Service Strategies2Table of ContentsIntroduction........................................................................................................................3Importance of strategy.......................................................................................................3Existing customer service strategies.................................................................................3Application of strategies.....................................................................................................4Aligning strategies with business goals.............................................................................5Deviation from budget and importance of budget compliance..........................................5Budget allocation among four people................................................................................6Consultation strategy with team members........................................................................7Conclusion.........................................................................................................................7References.........................................................................................................................8
Customer Service Strategies3IntroductionThe customer service is one of the most crucial factors that influence the experience ofa customer with an organization. Satisfaction level of the customers increases whenthey are provided with timely, accurate and appropriate customer service. Offeringquality customer service is also necessary to increase customer loyalty and encouragethem to spend more on the organization (Weinstein, 2016). However, the organizationsneed to have well-defined strategies to improve the quality of the customer services andobtain the most benefit out of it. The current discussion deals with analysis on theimportance of strategies to deliver quality customer services, existing customer servicestrategies and potential application of the strategies with the business goal. Thediscussion also focuses on describing how the customer service strategies are aligningwith business goals, the importance of complying with the budget, the deviation ofbudget and allocation of financial resources among the customer service teammembers. Finally, the meeting also gives importance to identifying the opportunities toconsult with the team-member for improving the customer services further.Importance of strategyClear and specific strategies are necessary for the success of the business. Developingstrategies is important to set clear goals for the employees (Casidy & Shin, 2015). In thecase of customer service also, developing strategies is useful for setting the objectivesthat need to be attained through customer service. The strategies also define the rolesand responsibilities of the teams in an organization and so, the risk of conflicts reduces.Finally, the strategies provide a clear direction for the teams to work. In the case of acustomer service team, strategies are important for defining the roles andresponsibilities. The strategies are also necessary for directing the customer serviceteam to make them able to attainthe business goals.Existing customer service strategiesAt CoffeeVille, the key strategies to improve the quality of the customer service are—
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