Customer Service in Tesco PLC

Customer Service

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Practices That are Followed in Tesco PLC..................................................................................2
Recommendations to Improve Customer Services......................................................................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Customer service is known as the provision of facility or service before, during and after the
purchasing process. This can be considered as process of assistance and advice that is provided
by an organization to the people who buy their product and use them. The motive of this
processes to provide better satisfaction to the customer in order to make them loyal to the
organization. This report is providing brief of customer services of Tesco PLC Store in United
Kingdom. This is one of the largest grocery and retail store in UK. Tesco PLC was established
by Jack Cohan in year 1919 at Hackney, London, United Kingdom (Holtom and Burch, 2016). It
is operating on global scale with 6800 Tesco Stores Around the world. This report will be
providing assessment of current services which is based on personal experience. Later these
findings will be connected to different theories. The best practices that are followed in the Tesco
PLC Store will be explained in the report. Various recommendations also will be provided in the
report that can be used by the organization to improve their services in order to provide better
experience to their customers.
MAIN BODY
The main thing that can be observed in Tesco Store is related to the operational process
of the Tesco Store which are based on the service oriented. All the operations that are performed
in the Tesco Store are based on the providing best services to the customers. All the operations
are based on the future orientation of better customer base in target market. There are various
things are used by the Tesco PLC to provide better services to customers. The operation of the
company are highly focused on supply chain process of organization. The tangible services are
focused by company along with other services that can improve the customer experience in the
target market. There are different activities are performed by Tesco Employees to maintain the
provisions that are designed to improve customer service in Tesco Store. The infrastructure of
organization is focused on the cost and cash control in organization. By focusing on this assets
company will be able to provide service to customer with low cost with high effective quality.
Other thing that is considered by the company is Human Resource management. The people
from Human Resource department are highly focused with the performance of the employees
with in the store of the company to provide better experience (Jain and Kumar, 2020). For this
process HRM of Tesco uses Herzberg’s Motivational theory to keep their employees highly
motivated to provide services to employees. Company is also highly focused on the
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