Customer Services Analysis

Customer services analysis
ABC Company

 Customer services play a critical role in the development
of business through offering the faster and accurate
services as per the need and expectation of the customers.
 ABC management is facing issues in managing the
services up to the expectation level of the customers.
 The presentation will provide information about major
issues and approaches to resolve them.
Introduction

Following are the major issues
identified through questionnaire
survey analysis :
 Offering of accurate information
 Behavior and attitude of staff
members
 Response towards issues
 Staff members have less
knowledge
Major issues
Agree Strongly agree Disagree Strongly
disagree
0
5
10
15
20
25
30
35
40
45
Accuracy of information of-
fred
Agree Strongly agree Disagree Strongly
disagree
0
10
20
30
40
50
60
Behavior of staff is good

Conti..
Agree Strongly agree Disagree Strongly disagree
0
5
10
15
20
25
30
35
40
45
Is managment offering quick
response to issue
Agree Strongly agree Disagree Strongly disagree
0
5
10
15
20
25
30
35
40
45
Satisfied with customer services of
ABC