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Center Parcs Customer Service Management

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Added on  2020-06-04

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Customers Service Management for Travel and Tourism INTRODUCTION 1 MAIN BODY1 1 Types of customers that Center Parcs attracts as a holiday village 1 2. In this way, systematic work performances developed and create mutual value creation at workplace (Sun, Crdenas and Harrill, 2016). Main BODY 1 1 Types of customers that Center Parcs attracts as a holiday village In respect to increase innovative results, there are different kinds of customers attracted in Center Parcs as a Holiday Village.

Center Parcs Customer Service Management

   Added on 2020-06-04

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Customers ServiceManagement for Travel andTourism
Center Parcs Customer Service Management_1
Table of ContentsINTRODUCTION...........................................................................................................................1MAIN BODY..................................................................................................................................11 Types of customers that Center Parcs attracts as a holiday village..........................................12. Current needs of each type of customer that identified in question 1.....................................23. Major techniques that Center Parcs can use to analysis effectiveness of customer services inthe company.................................................................................................................................34. Use and importance of quality system that can implemented in Center Parcs to increasecustomer service..........................................................................................................................55. Short action guidelines and plan..............................................................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONCustomer service management is useful perspective that assists to improve marketing andproductivity. There are mainly two elements included such as business development andpartnership relationship. In this way, systematic work performances developed and create mutualvalue creation at workplace (Sun, Cárdenas and Harrill, 2016). With this regard, enterprisewidely set their aims and objectives that assists to meet with the desired results in the businessenvironment. It is the customer focused business strategy that assists to increase customersatisfaction and loyalty towards the business performance. In addition to this, travel and tourismenterprise implement valued activities that assists to aggregate value in the business forincreasing customer base. In order to focus on the present report, it is based on the Center Parcs which wasestablished by Piet Derksen. They establish their operations to increase short holidays breaks inthe forested areas in 1967. Nowadays, the company want to increase their business operationsand functions through focus on the systematic activities and develop more profitable outcomes atbusiness environment. In addition to this, it is important to make innovations in the business sothat several customers could be attracted easily. For gaining insight information about the present report, it covers types of customers thatCenter Parcs attract as a Holiday Village. Furthermore, it includes current needs of eachcustomers that take place in Holiday Village. Moreover, it focuses on the major techniques thatCenter Parcs used to assess effectiveness of customer services in the company. In respect to this,it is also assessed use and importance of quality system which could be take place in the chosenbusiness environment. At last, short plan has been implemented that make focus on the differentactivities that are essentially required in the business. MAIN BODY1 Types of customers that Center Parcs attracts as a holiday villageIn respect to increase innovative results, there are different kinds of customers attracted inCenter Parcs as a Holiday Village. They are as follows:Internal customers: Internal customers are members of staff within the organisation andoutside suppliers those contribute towards the services that is provided. For instance,management or supervisor that are important part of Center Parcs. These types of1
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