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CW 1 & CW 2
CW 1 EXECUTIVE SUMMARY Innovation plays a very deep and crucial role in management of the different business operations and activities that will support a proper management of business operations and activities, this will cause the firm to increase the quality of products and services that will help in meeting the operational capacity of organisation.A good and appropriate strategy that helps in development of innovative products and services will support an organisation to meet its aims and objectives in an effective way. Apart from this, use of innovation will help the firm to meet the needs and demands of its customers in a significant manner. Thereportwillanalysevariousdatasourcesandinformationthatwillhelpthe organisation to develop an innovative product or services. Besides this, various drivers of innovation are been analysed with regard to various operations and environmental factors. The details and history of TFL is been identified and analysed with reference to the details of transportation industry. This will lead the management of firm to have a good idea about the measures that are been followed within the business organisation that helps in suitable riser n the management of different business activities and operations that will be followed by the firm. Apart from this, various innovative measures and actions will be taken in consideration that will lead the development of effective business operations and activities, leading to carrying out of different innovation measures. This will also involve the effective development of an innovative product and performance that have played a very crucial role in carrying out of the innovative performance and improvement in capabilities. Other than this, the trends related to transportation industry in year 2017 and further is been taken in consideration with an effective measure of innovation and organisational audit with reference to the latest developed innovative product or service for its customers. This will help in proper assessment of different business activities and measures to develop an innovative product within TFL. The report will be a very deep and crucial tools in increasing the innovation capability of the organisation and thus will support a good growth and development of cited transportation firm. It will help in improving the brand image and customer satisfaction level within the organisation.
INTRODUCTION & PURPOSE Innovation plays a very crucial and significant role in betterment and growth of a company. The ability to carry out the innovation will be a very deep and crucial factor that will help an organisation to have a good growth of a firm. For report, TFL is been taken as company ofcontext.Thereportwillcoverthedetailsofvariousdatasources,informationand methodologies that are been taken in consideration to carry out innovation audit. Various driver of innovation within the business environment and firm are been evaluated. A new product or service is been identifies and key activities for its successful development is been evaluated and aninnovationororganisationaldevelopmentauditisbeenperformedwithappropriate introduction of new product and services (Eberhardt And et.al., 2017). The Organisation and Industry overview TFL stands for “Transport for London”. It is a rail transportation firm that offer the public transit services across the London city and other part of country. Public transportation is one of the major industry operating within UK and is one of the crucial industrial sector. The company TFL line was first proposed in year 2000. The idea was rise up again after passing out of its predecessor London Regional transport.It gained the recognition after the work of its staff during the bombing in underground rail and bus services in London on 7 July, 2005. In June 2008, TFL banned the use of alcohol within the transit system, becoming the first firm to ban alcohol in a public transportation system. By 2013, the firm conducted a survey that showcased the fact that 15% of women's uses the public transportation services, leading the firm to apply women safety measures within its transit system. The collaborated with British transport police, Metropolitan police services and London police to handle such cases. The system uses the manual tickets, passes, cards and other measures of payment for transportation (Ge and et.al., 2016). There were better links need between east and west capital and introduced two new tube line to do the job. This plan did not work and post war London and indeed Britain has more social and economic issue to deal with. The idea was not unnoticed as London started to grow and flourish and they continued to develop and grow at faster rate and need for new line was being increasing day by day (Dutta and Folta, 2016). 1
Organisation and innovation History The study says that Crossline need to be more than just a tube line. They are the first company who is first firm bydeveloping various strategies and processesof managing innovation in big projects. TFL's has doneappreciableinnovation of 18 programmes were designed tograb and capture new conceptsfrom those involved in the project. This company is one of thebiggest infrastructure project in Europe, this company has placed to share itsproducts, methods and techniqueswith all the other construction industry and by doing this the company is raise the standers of large projects (Hora, 2016). Many ideas were submitted to innovation in 18 projects and over 60 trials were funded, every concept was planned toimprovise efficiency and safety. They have achieved innovation in many projects like thermal imaging for monitoring concrete, in this they mainly focus on security and healthand theyexamine the usage of thermal heat camera technology order to understandthe hardening features ofsprayed factuallining works so that there advancement can be reviewed. The second one is use tofix line tubesa manchette (TAMs), in this innovation is done inmanageable resolution(Chun and et.al., 2015). They mainly investigate to create source of energy by heat exchange through the TAMs and energy storage at grout shafts, helps in supporting ensigns of London. The third one is use of drones on a construction project (Ke and et.al., 2016). This theme is digital physical integration. There is a procedureto know further benefits and to develop a protocolof the technology in the contraction environment. Other than this, the use of online payment methods and using magnetic cards to boards the train or transit system are few of the innovative measures that are been followed by the firm (Ge and et.al., 2017). Past activities and capabilities: Cross line capabilities include milling, welding and cutting which means that it has metal fabrication. In 2017 it hosted 13thannual TVBS (Total Vacation Bible Sensation) Present activities and capabilities: New currently build Crossrail ltd will stop at 41 accessible statiosn and 30 upgraded ones that would serve 200 million people ever year. It will launch in 2018. Future activities: 2
Crossrail will deliver a£150bn to the UK economy. It would also generate 200,000 new jobs and would create 60,000 during construction period all around nation. It would also deliver large scale infrastructure schemes. The Organisations existing Innovation Performance and Capabilities Looking at the operational capacity and functioning of TFL, the firm has to see through the effective and proper maintaining of public transportation system. As the firm is operational in public transit industry and caters the largest numbers of customers, they are required to apply various sort of innovative measures that are been followed within the organisation. Different macro environmental factors like political(involving local authorities, Mayor etc), economic and technological (online booking of tickets, transactions, developing innovative tools and services to prevent accidents) and environmental (pollution, exploitation of fuels) factors are been taken in consideration to develop an innovative frame work for the organisation (Koirala and et.al., 2016). Different sort of new and innovative products are been developed by cited firm to improve its performance. It involvesfollowing activities that are required to be followed by TFL: Discovering of needs. Building organisational capacity to innovate. Gather information about the innovative product. Developing a perspective. Create awareness and value for the product. Launching it to public. As the road vehicles have been increased and the pollution levels are going high, TFL has adopted various innovative measures to tackle this pollution (Kolychev and Prokhorov, 2015). Collaboration with Mayor and department of transport(DfT), the innovative measures that are been applied within its public transportation system in order to improve the quality of air. This innovative venture is been funded by Clean Air Fund, UK. Some major innovative measures that are been used in its public transit systems by TFL are: Innovative measures related to pollution control Use of dust and smoke suppressants that sticks with PM10 particles to carriageway and prevent their re circulation within environment. Special vehicles with the suppressants are been circulated between routes to carry it out (Song and et.al., 2016). 3
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