Importance of Communication Skills in the Workplace

CW1

Table of Contents
Introduction.................................................................................................................................................3
Main Body...................................................................................................................................................3
Conclusion...................................................................................................................................................5
References...................................................................................................................................................6

Introduction
The act of transferring data from one person, place or group is referred to as communication.
Each possesses a sender and a receiver who are liable for sending as well as receiving a message
(Buil, Catalán and Martínez, 2020). While working in an organization this aspect plays a critical
role as it enables to share view point with others colleagues or other individuals. This essay
comprises of work experience in retail store with respect to different situations which prevails.
Main Body
Communication is a skill which amplifies personality of an individual and leads to creation
of enhanced experience on those with whom they are communicating. Thus, it is important to
have a strong control over this skill. To analyse the situations which were encountered by me,
Driscoll model is being utilised which revolves around three major aspects, what, so what and
now what. By understanding these it will become easy to analyse problems which are faced and
ways in which they can be handled (Carliner, 2020). This section involves ‘what’ of model-
details about things that happened. Being a fresher I started working as a store guide within
Tesco which is a retail store. It seems easy at initial phase but this was not so. When people who
belong to UK came then I was able to give effective guidelines as per questions asked by them.
But once I have Chinese visitors to a store who do not speak English. Now the major problem
was I was not able to understand what they were saying so I got blank and they were asking.
Then, manager came and helped them out. At this instance I felt like improvement is required to
sustain within this market otherwise I might be terminated from job.
The rationale behind improvement was to earn for my livelihood so that I can sustain and
accomplish my desires. When this situation occurred nothing was to me but a meeting was
conducted in which other employees were also there. Each individual had knowledge about other
languages though they were not perfect but still they understood that (Chan, 2020). I was
humiliated as manager yelled at me which was right as they might have lost their customer. My
team was not happy with me as they also had face harsh words from management. Some
colleagues gave me advice and some blamed as they were not at fault but each have to face the
anger.
This section involves ‘So what’ aspects of the model. When this situation occurred I was
embarrassed as I was scolded in front of everyone even whom I don’t know. The feeling was