Information Systems and Technologies

This information systems assignment comprises multiple-choice questions and short-answer questions. It explores topics such as decision support systems, fuzzy logic, supply chain management (SCM), customer relationship management (CRM), online transaction processing (OLTP), and online analytical processing (OLAP). Students are expected to demonstrate their understanding of these concepts and their applications in business contexts.

Part I True or False (10 marks in total)
Justify the following statements whether they are right or wrong. Each question values 1
mark.
(Please write your answer in below table. There will be no mark if no answer in the table)
No. 1 2 3 4 5 6 7 8 9 10
Answe
r
True Fals
e
True True True True True True True True
1. Information is of no value to you if you can't access it.
2. Business intelligence refers solely to information about your competitors.
3. Customer service and support functions are multi-channel.
4. Software-as-a-service (SaaS) is a delivery model in which you buy the software
5. The basic approach of fuzzy logic is to assign values between 1 and 2 to vague or
ambiguous information.
6. SEO improves the visibility of a website through the use of tags and key terms found by
search engines.
7. Affiliate programs are excellent examples of a C2B e-commerce business model.
8. The C2B e-commerce business model is a true inversion of the C2C e-commerce business
model.
9. A virus has the capacity to hurt the processor of a computer.
10. The objective of a denial-of-service attack is to prevent legitimate customers from
accessing the target site.
Part II Multiple Choice (10 marks in total)
There is only one correct answer for each question. 1 mark for each question.
(Please write your answer in below table. There will be no mark if no answer in the table)
No. 1 2 3 4 5 6 7 8 9 10
Answe
r
D B B D B C A D B A

1. Information granularity refers to:
A. the quantity of data within the information.
B. the quality of data within the information.
C. the frequency of data within the information.
D. the extent of detail within the information.
2. At lower organizational levels, information exhibits _____ granularity.
A. unrefined
B. fine
C. concentrated
D. coarse
3. ___ is a temporary holding area for the information you're working with as well as the
system and application software instructions that the CPU currently needs.
A. ROM
B. RAM
C. DVD
D. VCD
4. Which of the following is true of push and pull technologies?
A. The early Web was characterized by pushing static information.
B. In push technologies, organizations provide users with standardized information.
C. In pull technologies, organizations provide users with customized information based on
each user's individual profile.
D. In pull technologies, users research, find, request, and retrieve the information they want.
5. The Web 2.0:

A. Is a technology that focuses on online collaboration, users as both creators and modifiers
of content, dynamic and customized information feeds, and many other engaging Web-based
services.
B. Is a computer network consisting of a collection of internet sites that offer text and graphics
and sound and animation resources through the hypertext transfer protocol.
C. is a reference that points to a whole document or to a specific element within a document.
D. is a computer network consisting of a worldwide network of computer networks that use
the TCP/IP network protocols to facilitate data transmission and exchange.
6. Data warehouses exist to support:
A. MRP.
B. OLAP.
C. OLTP.
D. SQL.
7. _____ is the process of reinstalling the backup information in the event the information was
lost.
A. Recovery
B. Recycling
C. Retrieval
D. Reproduction
8. Which of the following artificial intelligence systems is capable of finding and
differentiating patterns?
A. Neural networks
B. Expert systems
C. Geographic information systems
D. Decision support systems
9. Is a mathematical method of handling imprecise or subjective information?
A. Decision support system

B. Fuzzy logic
C. Neural network
D. Knowledge management system
10. Which of the following is an advantage of a distributed infrastructure?
A. It allows only specific locations within an infrastructure to share information and
applications.
B. It ensures that each application is stored exclusively in one location to ensure information
security.
C. It can allocate its processing activity to a location where it can most efficiently be done.
D. It divides an IT system into different tiers where each part performs a specific function.
Part III Short Answer Questions (20 marks in total)
Question 1 (6 marks)
What is the role of a Supply Chain Management (SCM) system?
The main role of the Supply Chain Management is to have oversight of the material,
information and the finance in the proper specific manner from supplier to manufacturer and
manufacturer to wholesaler. It is very helpful in order to have improvement in the coordination
between the various companies.
How does SCM fit into Porter’s three generic strategies?
The three porter generic strategies are as-
 Cost leadership
 Differentiation
 Focus
This is very helpful in relation to use them in the SCM. With the help of this, proper strategies
can be framed out and effective cost leadership can be used so that customer and firm related
function can be operated in the smooth manner.
Question 2 (7 marks)
What are the typical functions in a CRM system? How does CRM fit into the RGT framework?
The typical functions are as-

1. Sales force automation
2. Customer service and support
3. Marketing campaign management and analysis.
The CRM is mainly associated with growing the organization in RGT framework.
Question 2 (7 marks)
What is Online Transaction Processing (OLTP) and what is Online Analytical Processing
(OLAP)?
 This is very effective and in this, detailed and current data and schema is to be used to
store transaction databases; it is the kind of the databases' entity model.
 The OLAP is characterized by the low volume transaction. This is mostly used in the data
mining techniques.
What are their major differences between OLTP & OLAP?
 This is very effective in this detailed and current data and schema is to be used to store
transaction databases it is the kind of the databases' entity model.
 The OLAP is characterized by the low volume transaction. This is mostly used in the data
mining techniques. In this, the queries are to be treated and complex and having various
issues in it.