Data Resource Management: An Analysis of the CBA Data Breach

This report examines the issue of data resource management (DRM) through a case study of the Commonwealth Bank of Australia (CBA), which experienced a significant data loss incident involving the records of 20 million customers. The report begins with an abstract and introduction outlining the importance of DRM in business competitiveness and the challenges faced by organizations in managing their data. It then provides an overview of the business issue, detailing the circumstances of the CBA data breach, including the destruction of customer data by Fuji Xerox. The research approach utilizes a qualitative method, relying on secondary data from online journals, articles, and books to analyze the incident. A literature review explores the role of business information systems, the vulnerabilities in traditional databases, and the importance of data security in the banking industry. The results section presents findings from the CBA annual reports and other sources, highlighting the impact of the data loss. The report concludes with a discussion of the issues, potential future work, and references to support the analysis.

Running head: DATA RESOURCE MANAGEMENT
Data Resource Management
Name of the Student
Name of the University

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Table of Contents
Abstract............................................................................................................................................3
Introduction......................................................................................................................................3
Overview of business issue..............................................................................................................4
Research Approach..........................................................................................................................4
Literature Review............................................................................................................................5
Results..............................................................................................................................................8
Discussion......................................................................................................................................10
Future Work...................................................................................................................................12
References......................................................................................................................................13
Appendix........................................................................................................................................16

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Abstract
Worldwide financial emergency has been expanding its consideration in the issue of
business aggressiveness. Business data framework has been a significant paddle of an association
in the market. Information and data should be kept up in an appropriate manner that help in
increasing upper hands in the market. In any case, there have been different dangers and issues in
the organizations. One of the contextual investigation of Common Wealth Bank Australia has
been talked about in the report. This contextual analysis is connected with a gigantic information
misfortune in the bank. Information Resource the executives has been a significant piece of each
organization. The capacity of information asset the board framework is to keep up and sort out
information and data of association. This report examines about different issues looked in
Commonwealth bank for this enormous information misfortune. A short clarification of this
information misfortune issue has been referenced in the report. A legitimate writing survey has
been basically examined dependent on the DRM issue in the venture. Research approach utilized
in this undertaking has been reflected in this report.
Introduction
Global economic crisis has been increasing its attention in the issue of business
competitiveness. Business information system has been an important oar of an organization in
the market. Data and information need to be maintained in a proper way that help in gaining
competitive advantages in the market. However, there have been various threats and issues in the
companies. One of the case study of Common Wealth Bank Australia has been discussed in the
report. This case study is related with a huge data loss in the bank. Data Resource management
has been an important part of every company. The function of data resource management system

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is to maintain and organize data and information of organization. This report discusses about
various issues faced in Commonwealth bank for this huge data loss. A brief explanation of this
data loss issue has been mentioned in the report. A proper literature review has been critically
analysed based on the DRM issue in the project. Research approach used in this project has been
reflected in this report.
Overview of business issue
Commonwealth Bank of Australia (CBA) has admitted for misplacing banking records of
20 million people. This bank is the largest bank and lender in the country by size has charged a
names addresses, account numbers and statements of customers from 2004 to 2014 (Noe et al.
2017). Fuji Xerox has been responsible for destruction that was tasked by decommissioning of a
data center by the bank. As per Buzzfeed News that broke this scandal, the bank launched a
taskforce charged with recovering missing tapes named as Project Chesapeake. CBA notified
that the Office of the Australian Information Commissioner (OAIC) confirmed that it has not
taken any further action after consulting evidence given by the bank. The bank admitted in
December 2017 about incongruent datasets has caused these issues (Braganza et al., 2017). The
bank faces a maximum penalty of AU$18 million for each contravention and settled with
AU$375 million. A little over 21% of total sales in CBA retail banking operations have been
made through digital channels. The bank reported its eighth consecutive rise in annual profit last
year with a 7.6% rise in net profit to AU$9.93 million. Cash earnings experiences an increase of
4.6% to AU$9.88 billion.

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Research Approach
This research approach deals with qualitative approach in the study. Qualitative approach
deals with the secondary data gathering instance. This research is based on a case study of
Commonwealth bank, Australia. Qualitative research is a process that seek in-depth
understanding of social phenomena in their natural position. It generally focuses in why rather
than what related to direct experiences and other phenomenon in the environment (Strohmeier &
Piazza, 2013). Qualitative approach allows researcher for studying resources and in-depth
analysis of issues faced in the study. Qualitative approach helps in analyzing various factors
included in the research topic as it searches various researches and journals based on the research
topic. In this case, various journals over data loss in Commonwealth Bank have been researched
and reviewed. The credibility of data and information can be validated as it is collected from
online journals, articles and books. The utilization of online journals and articles have been
helping in authentication of data and information.
Data has been gathered from online journals, books and articles related to the case study
of data loss in Commonwealth bank. This observation allows to provide researcher for
identifying and focus on the most relevant characteristics in the context (Budhwar & Debrah,
2013). Data related to incident in the Commonwealth bank has been gathered from several online
articles.
Literature Review
Business information system has been playing an important role in the growth of the
company. Business organization has been depended in the information and data related to their
operations and services, data has been an important asset for a business organization in the
market. The utilization of carious products and services of the company need to be operated in

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the market. Banking industry has been facing a lot of issues with the misuse of data and
information of customers and their employees. According to Brewster (2017), data related to
customers and their financial analysis has been continuously leaking out in the market. Many
banks and financial institution has been reporting against financial data loss in the market. The
use of financial data and information has been lost by the banks due to lack of security and
updating in the systems. The use of various institutional systems in the bank has been reporting
error in maintaining a keen approach to the dependency in the market. Banks has been using
traditional databases for storing data and information related to customers and employees
(Thrasher et al., 2013). This has been creating issues in maintaining a keen approach in
providing a chance for hackers to breach into the databases and systems of the bank. The use of
information system in data resource management has been an important approach for the security
of data and information in the banking industry. The financial data of customers and employees
need to be stored in safe and secure manner that helps in building trust of customers for the bank.
The tracking status of banks need to be improved in order to provide a secure database for
storing data and services (Gao et al., 2014). The customary database framework has been
identified with appropriate distinguishing proof of informational collections. The condition of
craftsmanship in the financial business has been absolutely subject to document arrangement of
information stockpiling. Conventional record arrangement of capacity has been confronting a
great deal of issues in the market. Banks has been gutting in the market by improving their
database the board frameworks in the market (Xiaofeng & Xiang, 2013). The capacity of
information and data has been a significant factor in banking industry.
The verifiable advancement of PC based document the board has been identified with
handling of little scale and computerizing just a single application at once. Frameworks need to

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develop autonomously and not according to any arrangement. The dynamic idea of associations
and their data have been referencing a sharp approach in the reliance of information. The latest
innovation in the information stockpiling has been the data the board innovation. This has been
concentrating on various re-appropriating of information and data in database. Cost cutting
measures have been the premier driver if there should arise an occurrence of existing and
potential redistributing clients. Different programming suppliers in the have been forcefully
looking forward so as to take out expenses for conveyance of administration for their clients.
Different administrations in banking industry has been referencing their advantages and points of
interest of information security. The reuse of information and data has been overwhelmingly
assessed for quantifiable amounts and characteristics in execution (Zhang et al., 2017). The reuse
of information has normally targets making encounters for individual learning and authoritative
learning. The use of information re-designing has been just the usefulness of the framework has
been changed. Organizations have been putting away their information and data so as to keep up
a sharp approach in the innovation. These arrangements have been depending on complete
comprehension of social databases. In this investigation, Commonwealth Bank has been
confronting issues with information misfortune.
Database has been an important part of the data resource management. It is used for
storing data and information related to the company. Database include data records and tables
that helps in maintaining a keen approach in the dependency of other attributes in the concept.
The data sharing concept has been supported by utilizing application software in the banking
systems. Capability of DBMS has been helping in maintaining keen approach in the dependency
of data and information (Kwon, Lee & Shin 2014). Communications have been revolutionized in
past decades. The increase in the digital technology has given rise to the modernization in data

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communication. It has become easier to communicate with different systems in the banking
systems. The technology used in different systems in banking industry has been an important
part of business. Globalization has helped in making the word smaller in connectivity. The
connectivity of banking systems have make become easy in this sessions. The data management
issue that has been discussed in the research has been related to the Commonwealth bank in
Australia. The bank has been faced issues in data loss of 20 million people (Yu et al., 2013).
Results
Data has been collected from the annual reports Commonwealth bank and online journals
and articles based on this topic. The data loss in the Commonwealth bank has been affected this
company at a gross scale. The statements that include customer names, address, accounts details,
transaction details from 2000 to 2016 have been stored stored in tow magnetic tapes. These tapes
have been destroyed by Fuzi-Xerox last year. According to the results, bank ordered an
independent forensic investigation by KPMG for figuring out that had happened and informed
Office of the Australian Information Commissioner. The bank has been assuring that all tapes
have been destroyed and this investigation undertook and outcome was included in ABC
program. Federation Bank of Australia (CBA) has conceded for losing banking records of 20
million individuals. This bank is the biggest bank and loan specialist in the nation by size has
charged a names addresses, account numbers and articulations of clients from 2004 to 2014
(Denny et al., 2014). Fuji Xerox has been in charge of pulverization that was entrusted by
decommissioning of a server farm by the bank. According to Buzzfeed News that broke this
outrage, the bank propelled a taskforce accused of recuperating missing tapes named as Project
Chesapeake. CBA told that the Office of the Australian Information Commissioner (OAIC)

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affirmed that it has not made any further move in the wake of counseling proof given by the
bank. The bank conceded in December 2017 about incongruent datasets has caused these issues.
The bank faces a most extreme punishment of AU$18 million for every contradiction and
settled with AU$375 million (Quek et al., 2013). Somewhat over 21% of complete deals in CBA
retail banking activities have been made through advanced channels. Business data framework
has been assuming a significant job in the development of the organization. Business association
has been depended in the data and information identified with their tasks and administrations,
information has been a significant resource for a business association in the market. The use of
carious items and administrations of the organization should be worked in the market (Arianyan,
Taheri & Sharifian, 2016). Banking industry has been confronting a great deal of issues with the
abuse of information and data of clients and their workers. As indicated by Park et al., (2014),
information identified with clients and their money related investigation has been persistently
spilling out in the market. Numerous banks and money related foundation has been detailing
against budgetary information misfortune in the market. The utilization of monetary information
and data has been lost by the banks because of absence of security and refreshing in the
frameworks. The utilization of different institutional frameworks in the bank has been revealing
blunder in keeping up a sharp way to deal with the reliance in the market. Banks has been
utilizing customary databases for putting away information and data identified with clients and
representatives. This has been making issues in keeping up a sharp approach in giving an
opportunity to programmers to break into the databases and frameworks of the bank. The
utilization of data framework in information asset the executives has been a significant
methodology for the security of information and data in the financial business. The money
related information of clients and representatives should be put away in sheltered and secure way

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that aides in structure trust of clients for the bank (Wilkinson et al., 2016). The following status
of banks should be improved so as to give a protected database to putting away information and
administrations. The standard database structure has been related to suitable distinctive
verification of educational accumulations. The state of craftsmanship in the money related
business has been totally subject to report course of action of data amassing. Regular record
game plan of limit has been going up against a lot of issues in the market. Banks has been gutting
in the market by improving their database the board systems in the market. The limit of data and
information has been a noteworthy factor in banking industry. The unquestionable headway of
PC based archive the board has been related to treatment of little scale and automating only a
solitary application without a moment's delay. Systems need to grow self-rulingly and not as
indicated by any plan.
Discussion
The traditional database system has been related to proper identification of data sets. The
state of art in the banking industry has been totally dependent on file system of data storage.
Traditional file system of storage has been facing a lot of issues in the market. Banks has been
goring in the market by improving their database management systems in the market. The
storage of data and information has been an important factor in banking industry. The historical
development of computer based file management has been related to processing of small scale
and automating only one application at a time. Systems need to grow independently and not as
per any plan. The dynamic nature of organizations and their information have been mentioning a
keen approach in the dependency of data. The most recent technology in the data storage has
been the information management technology. This has been focusing on different outsourcing
of data and information in database. Cost cutting measures have been the foremost driver in case

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of existing and potential outsourcing customers. Various software providers in the have been
aggressively looking forward in order to take out costs for delivery of service for their customers.
Various services in banking industry has been mentioning their benefits and advantages of data
security. The reuse of data and information has been predominantly evaluated for measurable
quantities and qualities in performance. The reuse of data has typically aims at making
experiences for individual knowledge and organizational knowledge.
The utilization of data re-engineering has been only the functionality of the system has
been changed. Companies have been storing their data and information in order to maintain a
keen approach in the technology. These solutions have been relying on complete understanding
of relational databases. In this study, Commonwealth Bank has been facing issues with data loss.
Information has been gathered from the yearly reports Commonwealth bank and online diaries
and s dependent on this theme. The information misfortune in the Commonwealth bank has been
influenced this organization at a gross scale. The explanations that incorporate client names,
address, accounts subtleties, exchange subtleties from 2000 to 2016 have been put away put
away close behind attractive tapes. These tapes have been wrecked by Fuzi-Xerox a year ago. As
indicated by the outcomes, bank requested an autonomous measurable examination by KPMG
for making sense of that had occurred and educated Office regarding the Australian Information
Commissioner. The bank has been guaranteeing that the sum total of what tapes have been
crushed and this examination embraced and result was incorporated into ABC program. Alliance
Bank of Australia (CBA) has yielded for losing banking records of 20 million people. This bank
is the greatest bank and credit authority in the country by size has charged a names addresses,
account numbers and explanations of customers from 2004 to 2014 (Parry, Stavrou & Lazarova,
2013). Fuji Xerox has been responsible for pummeling that was endowed by decommissioning of

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a server ranch by the bank. As indicated by Buzzfeed News that broke this shock, the bank
impelled a taskforce blamed for recovering missing tapes named as Project Chesapeake. CBA
told that the Office of the Australian Information Commissioner (OAIC) insisted that it has not
made any further move in the wake of directing confirmation given by the bank. The bank
surrendered in December 2017 about incongruent datasets has caused these issues. The bank
faces a most extraordinary discipline of AU$18 million for each inconsistency and settled with
AU$375 million. To some degree over 21% of complete arrangements in CBA retail banking
exercises have been made through cutting edge channels.
Future Work
. The utilization of different institutional frameworks in the bank has been revealing
blunder in keeping up a sharp way to deal with the reliance in the market. Banks has been
utilizing customary databases for putting away information and data identified with clients and
representatives. This has been making issues in keeping up a sharp approach in giving an
opportunity to programmers to break into the databases and frameworks of the bank. The
utilization of data framework in information asset the executives has been a significant
methodology for the security of information and data in the financial business. The money
related information of clients and representatives should be put away in sheltered and secure way
that aides in structure trust of clients for the bank.