Work Role LLN Evaluation Form

This is a form used to assess the LLN (Language, Literacy, and Numeracy) requirements in different work roles. It evaluates skills such as reading, writing, oral communication, and numeracy. The form provides a rating scale for each skill level and includes examples of tasks and contexts for each level. It also includes comments and suggestions for improvement.

LLN Evaluation Form
Date of Assessment 19th March 2019
Work Role/Job
Title
Catering Assistant
Assessed By ABC
Position Catering manager
Signature
Work Role LLN Requirements
Learning  Reading  Writing  Oral  Numerac
y 
Work Role Support Level ACSF
Level Comments
Works alongside a
supervisor/mentor where
prompting and advice can be
provided.
1 Can observe and learn
Works with a supervisor/mentor
who can provide support when
requested.
2 Can work with confidence
Works independently and uses
own familiar support resources. 3 Tendency to be self-dependent
Works independently and
initiates and uses support from a
range of established resources.
4 Works without much help
Works Autonomously and
accesses and evaluates support
from a broad range of sources.
5 Can work as a team
This form was developed from information contained in the ACSF by Compliant Learning Resources
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 1

Learning
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Highly familiar
contexts
Concrete and
immediate
Very restricted
range of contexts
Short and simple
Highly explicit
purpose
Limited highly
familiar vocabulary
Concrete tasks of 1
or 2 steps
Processes include
locating, recognising
1
Observation ability of the
individual is needed for locating and
recognising opportunities
Examples
 Attends work as required and informs the supervisor if they
are unable to attend
 Attends work ready with appropriate clothing, tools and
other resources as required
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Familiar and
predictable contexts
Limited range of
context
Simple familiar texts
with clear purpose
Familiar vocabulary
Explicit tasks
involving a limited
number of familiar
steps
Processes include
identifying, simple
interpreting, simple
sequencing
2 Analytical mind is required
Examples
Attempts to take supervisor’s feedback into account when
practising new skills
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 2

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of familiar
contexts
Some less familiar
contexts
Some specialisation
in familiar/known
contexts
Routine texts
May include some
unfamiliar elements,
embedded
information and
abstraction
Includes some
specialised
vocabulary
Tasks involve a
number of steps
Processes include
sequencing,
integrating, simple
extrapolating, simple
inferencing, simple
abstracting
3 Future development of plans is
required
Example
 Reviews own skills in relation to job selection criteria to
clarify future study or a training plan
 Participates in quality improvement processes in the
workplace, considering the priorities and commitments of
self and other members
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of contexts,
including some that
are unfamiliar
and/or unpredictable
Some specialisation
in less
familiar/known
contexts
Complex texts
Embedded
information
Includes specialised
vocabulary
Includes abstraction
and symbolism
Complex task
organisation and
analysis involving
application of a
number of steps
Processes include
extracting,
extrapolating,
inferencing,
reflecting,
abstracting
4 Arrangement of the tasks in
sequenced order
Example
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 3

Organises own workplace professional development/training plan
to achieve a negotiated outcome with consideration of personal
priorities and demands on time
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Broad range of
contexts
Adaptability within
and across contexts
Specialisation in one
or more contexts
Highly complex texts
Highly embedded
information
Includes highly
specialised language
and symbolism
Sophisticated task
conceptualisation,
organisation and
analysis
Processes include
analysing, reflecting,
synthesising,
evaluating,
recommending
5 Team work is required for
development
Example
 Develops a brief for a complex project that includes several
staff with different skills
 Evaluates workplace learning culture and pathways in
relation to own need for further training and development
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 4

Reading Skills Level
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Highly familiar
contexts
Concrete and
immediate
Very restricted
range of contexts
Short and simple,
highly explicit
purpose, limited,
highly familiar
vocabulary
Concrete tasks of 1
or 2 steps. Processes
include locating,
recognising 1 Understand the picture and sign
boards
Example
Follows simple written or pictorial instructions, e.g. simple signs
and warnings, emergency stop procedures for machines, warnings
such as 'prohibited area' and 'wash hands before entering' or
safety symbols on chemical containers.
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Familiar and
predictable contexts
Limited range of
contexts
Simple familiar texts
with clear purpose
Familiar vocabulary
Explicit tasks
involving a limited
number of familiar
steps. Processes
include identifying,
simple interpreting
and sequencing
2 Learning about proper guidance
for the task
Example
 Interprets instructions which combine pictorial and written
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 5

information, e.g. directions on how to operate a piece of
machinery safely or routine step-by-step instructions for
logging into an organisation's computer network.
 Reads forms or notices containing personally relevant
information, e.g. a notice at the workplace about a fire drill.
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of familiar
and some less
familiar contexts
Some specialisation
in familiar/known
contexts
Routine texts. May
include some
unfamiliar elements,
specialised
vocabulary,
embedded
information and
abstraction
Tasks involve
several steps.
Processes include
sequencing,
integrating,
interpreting, simple
extrapolating, simple
inferencing, simple
abstracting
3 Take into consideration the
interpretation of formats
Example
 Interprets information in a range of formats that has been
produced using familiar software programs, e.g. memos,
instant messages, reports, spreadsheets or data
presentations.
 Interprets information gained from tables, charts and other
graphic information using a range of sources, including
brochures, internet and memos, e.g. plans travel
arrangements using a flight schedule.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 6

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of contexts,
including some that
are unfamiliar
and/or unpredictable
Some specialisation
in less
familiar/known
contexts
Complex texts
Embedded
information
Includes specialised
vocabulary,
abstraction and
symbolism
Complex task
organisation and
analysis involving
the application of a
number of steps.
Processes include
extracting,
extrapolating,
inferencing,
reflecting,
abstracting
4
Have the ability to formula tables
and charts and can clean the laboratory
after it is used
Example
 Analyses, compares and contrasts information gained from
tables and charts, e.g. information on products and
materials in order to determine the suitability of cleaning
chemicals for use in a laboratory.
 Demonstrates understanding of texts describing
interrelationships of events, e.g. reviews conflicting incident
reports to identify key issues and possible follow up action.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 7

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Broad range of
contexts.
Adaptability within
and across contexts
Specialisation in one
or more contexts
Highly complex
texts. Highly
embedded
information.
Includes highly
specialised language
and symbolism.
Sophisticated task
conceptualisation,
organisation and
analysis. Processes
include synthesising,
critically reflecting,
evaluating,
recommending
5 Ability to provide transcript of the
conversations that take place
Example
 Reads a series of complex texts which include commentary
or interpretative remarks and discusses how these may
relate to the organisation, e.g. analyses information
comparing the impact of downturns in the global economy
on the cost of producing and selling a product.
 Identifies and extracts relevant information from complex
diagrams, graphs and charts, e.g. tracks the source of non-
compliance through a workplace process or analyses a
diagram representing a business process and identifies
areas for improvement.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 8

Writing Skills Level
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Highly familiar
contexts
Concrete and
immediate
Very restricted
range of contexts
Short and simple,
highly explicit
purpose, limited,
highly familiar
vocabulary
Concrete tasks of 1
or 2 steps. Processes
include locating,
recognising 1
Compile a workplace requirement
list that includes details about the
employees
Example
 Writes routine, everyday workplace specific vocabulary and
abbreviations, e.g. product names.
 Completes workplace checklists, e.g. a vehicle pre-start
inspection
 Fills in details on a simple form, e.g. an application for
leave, a payroll authority or a quality log form.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 9

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Familiar and
predictable contexts
Limited range of
contexts
Simple familiar texts
with clear purpose
Familiar vocabulary
Explicit tasks
involving a limited
number of familiar
steps. Processes
include identifying,
simple interpreting
and sequencing
2 Identifies the tasks for collecting
information
Example
 Completes a range of forms requiring routine, factual data,
e.g. OHS records, a job application, a reimbursement form
for expenses such as use of a vehicle, or pickup and delivery
dockets.
 Writes a list of tasks to be completed by other members of
the work group, e.g. a roster or an action plan.
 Creates a list or simple flyer on information to be discussed
at a workplace meeting.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 10

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of familiar
and some less
familiar contexts
Some specialisation
in familiar/known
contexts
Routine texts. May
include some
unfamiliar elements,
specialised
vocabulary,
embedded
information and
abstraction
Tasks involve
several steps.
Processes include
sequencing,
integrating,
interpreting, simple
extrapolating, simple
inferencing, simple
abstracting
3
Need to have knowledge about the
manner in which materials can be
handled and managed
Example
 Writes a routine report, e.g. an accident report, an incident
report, a report on a case where repair work is not able to
be completed as requested or a summary of a service
provided.
 Completes workplace records and forms accurately and
legibly using correct technical and enterprise specific
vocabulary.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 11

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of contexts,
including some that
are unfamiliar
and/or unpredictable
Some specialisation
in less
familiar/known
contexts
Complex texts
Embedded
information
Includes specialised
vocabulary,
abstraction and
symbolism
Complex task
organisation and
analysis involving
the application of a
number of steps.
Processes include
extracting,
extrapolating,
inferencing,
reflecting,
abstracting
4 Ability to analyse the performance
of the teams using statistics
Example
 Writes organisational procedures and time frames to take
into account, different roles and perspectives, e.g. writes a
report as a committee member to resolve difficulties about
definitions of job responsibilities.
 Prepares data for a team/group using graphs to compare
production or activity over a period of time, and includes
recommendations for improvements.
 Creates a range of formal texts incorporating specific
workplace proformas and language and maintains records
on a computer, e.g. memos, letters to clients, agendas,
minutes, emails or reports.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 12

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Broad range of
contexts.
Adaptability within
and across contexts
Specialisation in one
or more contexts
Highly complex
texts. Highly
embedded
information.
Includes highly
specialised language
and symbolism.
Sophisticated task
conceptualisation,
organisation and
analysis. Processes
include synthesising,
critically reflecting,
evaluating,
recommending
5 Possess the ability to conduct
analysis
Example
 Writes a position paper or report based on analysis of data
and stakeholder consultations.
 Prepares a contract for service delivery.
 Writes an organisational plan based on task analysis, worker
input and financial data.
 Writes a case analysis report, including recommendations
for future care.
 Designs a survey to accurately ascertain customer
satisfaction levels and presents a process to evaluate
responses.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 13

Oral Communication Skills Level
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Highly familiar
contexts
Concrete and
immediate
Very restricted
range of contexts
Short and simple,
highly explicit
purpose, limited,
highly familiar
vocabulary
Concrete tasks of 1
or 2 steps. Processes
include locating,
recognising 1 Ability to report and understand
the requirements
Example
 Asks questions and follows specific information/instructions
in an immediate environment in order to complete a highly
familiar procedure, e.g. stop machine when a red light goes
on.
 Listens to and responds to short, clearly worded requests,
e.g. attends a meeting area, takes an early lunch break or
indicates availability for weekend work.
 Tells a supervisor about a problem/hazard/defect.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 14

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Familiar and
predictable contexts
Limited range of
contexts
Simple familiar texts
with clear purpose
Familiar vocabulary
Explicit tasks
involving a limited
number of familiar
steps. Processes
include identifying,
simple interpreting
and sequencing
2 Have the ability to follow orders
Example
 Follows directions to perform a sequence of routine tasks,
e.g. uses machinery/equipment such as fax machine or
forklift, or makes pre operational checks on machinery/plant
equipment.
 Listens for specific information in a formal workplace
meeting.
 Participates in straightforward face to face discussions with
customers or co-workers.
 Listens to short, explicit instructions for new work
procedures and asks questions to clarify.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 15

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of familiar
and some less
familiar contexts
Some specialisation
in familiar/known
contexts
Routine texts. May
include some
unfamiliar elements,
specialised
vocabulary,
embedded
information and
abstraction
Tasks involve
several steps.
Processes include
sequencing,
integrating,
interpreting, simple
extrapolating, simple
inferencing, simple
abstracting
3 Is verbal and lets people know
about thoughts
Example
 Delivers a short prepared talk to co-workers and responds to
audience questions.
 Participates in an oral exchange requiring some negotiation,
e.g. responds to specific enquiries, complaints or problems
with clients or customers.
 Listens to clear, sequenced instructions of several steps, and
asks clarifying questions as required.
 Gives clear sequenced instructions of several steps, e.g. how
to use a photocopier or hand-held drill, or how to log on or
off a computer.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 16

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of contexts,
including some that
are unfamiliar
and/or
unpredictable. Some
specialisation in less
familiar/known
contexts
Complex texts
Embedded
information
Includes specialised
vocabulary,
abstraction and
symbolism
Complex task
organisation and
analysis involving
the application of a
number of steps.
Processes include
extracting,
extrapolating,
inferencing,
reflecting,
abstracting
4 Provides responses to the
questions raised in a manner of clarity
Example
 Delivers a short prepared talk to co-workers and responds to
audience questions.
 Participates in an oral exchange requiring some negotiation,
e.g. responds to specific enquiries, complaints or problems
with clients or customers.
 Listens to clear, sequenced instructions of several steps, and
asks clarifying questions as required.
 Gives clear sequenced instructions of several steps, e.g. how
to use a photocopier or hand-held drill, or how to log on or
off a computer.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 17

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Broad range of
contexts.
Adaptability within
and across contexts
Specialisation in one
or more contexts
Highly complex
texts. Highly
embedded
information.
Includes highly
specialised language
and symbolism.
Sophisticated task
conceptualisation,
organisation and
analysis. Processes
include synthesising,
critically reflecting,
evaluating,
recommending
5 Understands the workplace
policies and procedures
Example
 Presents an explanation of a workplace procedure to a
group, adapting, reiterating, summarising and clarifying
information as required to facilitate maximum learning for
the audience.
 Determines customer requirements through open-ended
questioning, active listening, paraphrasing and
summarizing.
 Leads and/or facilitates group discussion which explores
solutions to specific problems with new technology, e.g.
implementation issues arising from changing work practices
as a result of installation of a new computer system.
 Discusses organisational or system requirements in a
conversation with a colleague or supervisor, e.g. discusses
suitability of skills and prior experience for an advertised
position or mentors a new colleague on the demands of the
role.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 18

Numeracy Skills Level
Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Highly familiar
contexts
Concrete and
immediate
Very restricted
range of contexts
Short and simple,
highly explicit
purpose, limited,
highly familiar
vocabulary
Concrete tasks of 1
or 2 steps. Processes
include locating,
recognising 1 Ability to compute big data and
numbers
Example
 Uses a calculator to add whole numbers of stock of familiar
items in a workplace store.
 Reads digital weight scales and accurately copies onto a
recording sheet.
 Names and compares common two dimensional shapes in
familiar situations, e.g. compares two different road or
warning signs.
 Understands time-to-task allocations in a work instruction.
 Uses a calendar or planner to record information, e.g.
meeting times and dates.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 19

Context Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Familiar and
predictable contexts
Limited range of
contexts
Simple familiar texts
with clear purpose
Familiar vocabulary
Explicit tasks
involving a limited
number of familiar
steps. Processes
include identifying,
simple interpreting
and sequencing
2 Conducts systematic analysis of
products
Example
 Correctly follows simple instructions and measures content
in order to make a product, e.g. the ingredients in a recipe
or in mixing up weed control spray.
 Keeps a record of casual hours of work and uses a calculator
to calculate gross pay expected.
 Measures familiar and predictable quantities using simple
and routine measuring instruments and units.
 Records numbers or quantities of materials distributed or
enters sales figures and data onto a spreadsheet, a familiar
workplace computer or a hand-held device.
 Identifies and names common uses of shapes in a familiar
environment, e.g. compares use of the shapes used for road
or OHS danger signs.
 Accesses and compares information contained in two-
column tables, e.g. calculates postage and fees for certified
mail.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 20

Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 21

Content Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of familiar
and some less
familiar contexts
Some specialisation
in familiar/known
contexts
Routine texts. May
include some
unfamiliar elements,
specialised
vocabulary,
embedded
information and
abstraction
Tasks involve
several steps.
Processes include
sequencing,
integrating,
interpreting, simple
extrapolating, simple
inferencing, simple
abstracting
3 Have the ability to use modern
technologies
Example
 Identifies and explains uses and applications of shapes in
different work-related contexts, e.g. use of 2D and 3D
shapes in building plans or in industrial packaging.
 Selects, totals and orders items from a catalogue within
budgetary constraints, e.g. a workplace stationery order or
food for a special event.
 Prepares a bill of materials or parts list for a particular job,
e.g. to build a fence of a set length.
 Correctly enters data onto an electronic cash register and
undertakes end-of-day summaries and the balancing of a till
or accounts ledger.
 Uses appropriate technological devices to measure and
record data and interpret the results, e.g. uses a blood
pressure machine or reads micrometres and temperature
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 22

gauges.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 23

Content Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Range of contexts,
including some that
are unfamiliar
and/or
unpredictable. Some
specialisation in less
familiar/known
contexts
Complex texts
Embedded
information
Includes specialised
vocabulary,
abstraction and
symbolism
Complex task
organisation and
analysis involving
the application of a
number of steps.
Processes include
extracting,
extrapolating,
inferencing,
reflecting,
abstracting
4 Have knowledge about budgets
and can make effective records
Example
 Works in a team to plan and develop an operating budget for
a task or project, including the income from different
sources (e.g. government funding, membership fees or
sales) and expenses (e.g. staffing, materials, marketing,
overheads, travel, training or IT support).
 Collects and accurately records data (e.g. measurements,
quantities or digital outputs) on to an appropriate device
(e.g. a graph, chart, spreadsheet or hand-held device),
interprets results and outcomes, identifies anomalies or
errors and can respond appropriately by acting to correct
processes or inputs.
 Interprets and uses ratios and scales to read and discuss the
design and dimensions on the plan of a property (e.g. a
building, workplace, office or shop) in order to allocate
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 24

working space and furniture.
 Represents statistical system information and data (e.g.
customer satisfaction survey results, phone enquiry data or
customer profiles), and analyses and interprets the data
using graphical and numerical processes (e.g. graphs, charts
or averages) to show different interpretations and
influences.
 Uses a job or task description or a set of instructions for
making up a mixture based on ratios and selects, measures
and makes up the mixture to any required amount correctly
and according to OHS constraints, e.g. a chemical spray or
industrial recipe.
 Calculates, compares and interprets the probabilities of
some given or described events in both numerical and
qualitative terms, e.g. production numbers or faults, or
accidents.
 Prepares a detailed budget for a project and manages
expenditure, making adjustments to ensure the project is
completed within budget.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 25

Content Text Complexity Task Complexity
ACS
F
Level
Comments – Task Details
Broad range of
contexts.
Adaptability within
and across contexts
Specialisation in one
or more contexts
Highly complex
texts. Highly
embedded
information.
Includes highly
specialised language
and symbolism.
Sophisticated task
conceptualisation,
organisation and
analysis. Processes
include synthesising,
critically reflecting,
evaluating,
recommending
5 Conduct proper marketing of data
by analysing the sales forecast
Example
 Works in a team to research, investigate and analyse workplace
data gathered on a selected topic (e.g. accident rates, sales
figures or causes of contamination or pollution), writes a
detailed report based on a comprehensive statistical analysis
and develops recommendations based on the analysis.
 Provides a materials list for a building project that requires
trigonometric calculations to determine outcomes, e.g. roof
structure with bull nose veranda and 30o pitch.
 Investigates financial options for a business or organisation, e.g.
decides on a major purchase that would need to be financed by
a loan, compares options, including interest paid and repayment
schedules, and recommends the best loan deal relative to
repayment affordability and conditions.
 Investigates and analyses an organisational and logistical
problem and documents and explains a mathematical solution to
the problem.
Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 26

Work Role LLN Evaluation Form Version No. 1.3 Produced 11 August 2017
© Compliant Learning Resources Page 27