Seamless Track-it to Footprints Rollout

The IT Group has rolled out two core components of BMC Footprints Server Desk Management and is planning to replace Track-It with a Work Order system. The new system will have similar workflows and business rules as the current Track-IT system, with added enhancements for teams with special requirements. Training programs in various formats will be provided prior to the go-live date.

Dear All,
It is to inform you that consequent to our July 2017 go-live date, IT Group has already rolled out two
core components of BMC Footprints Server Desk Management in order to enhance our enterprise’s
Service Desk automation. The IT Group is already live for Change Management and Incident
Management, and in the third roll out our next focus is to replace Track-it with Work Order system.
IT Group is planning a seamless cutover from Track-it to Footprints. In an effort in this direction, the new
Work Order system has been designed to include similar workflows and business rules which are
currently used in Track-IT system. Our planned design of the new Work Order system is intended to keep
a familiar user interface for the ease of use and transition.
Added enhancements have also been designed for teams with special requirements and this has, thus
helped to expand the Work Order systems capabilities.
Prior to our go-live date it is also planned to have training in several formats. IT Group shall schedule
instructor-led training programs in addition to online computer based training programs. Additionally,
the helpdesk will be available to assist the participants to answer the questions, if needed.
Regards,
Name