Dear All,. It is to inform you that consequent to our J

Added on - 16 Sep 2019

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Dear All,It is to inform you that consequent to our July 2017 go-live date, IT Group has already rolled out twocore components of BMC Footprints Server Desk Management in order to enhance our enterprise’sService Desk automation. The IT Group is already live for Change Management and IncidentManagement, and in the third roll out our next focus is to replaceTrack-itwithWork Ordersystem.IT Group is planning a seamless cutover fromTrack-ittoFootprints. In an effort in this direction, the newWork Ordersystem has been designed to include similar workflows and business rules which arecurrently used inTrack-ITsystem. Our planned design of the newWork Ordersystem is intended to keepa familiar user interface for the ease of use and transition.Added enhancements have also been designed for teams with special requirements and this has, thushelped to expand theWork Ordersystems capabilities.Prior to our go-live date it is also planned to have training in several formats. IT Group shall scheduleinstructor-led training programs in addition to online computer based training programs. Additionally,the helpdesk will be available to assist the participants to answer the questions, if needed.Regards,Name
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