Decision-Making Process in Resolving Health Issues in Torrens University

This article discusses the decision-making process and tools used to resolve health issues in Torrens University. It explores the use of secondary data and content analysis to gather information and analyze the factors influencing the university's health services. The article also discusses the steps involved in the decision-making process, such as identifying the problem, assimilating relevant information, identifying alternatives, weighing the alternatives, selecting the best option, and taking action. Additionally, it highlights the use of decision matrix and feasibility study as effective tools in resolving the health issues. Overall, this article provides insights into the decision-making process and tools used to address health issues in Torrens University.

Running Head: Decision 0
Business decision analytics

Decision 1
Introduction
Torrens University is a private university in Australia. They deliver undergraduate
and postgraduate courses in Commerce, Public Health, Digital Media, Business
Administration, Education, Global Project Management, Higher degree, and design by
research. It is a part of Laureate International University with a campus in Sydney, Brisbane,
Adelaide, and Melbourne. They have diverse campuses across 4 major cities in Australia and
each of them is portraying their unique history and culture. It has become the first new
university for 20 years and 40th university in Australia (Caelli & Liu, 2018). According to the
study, the head of the department plays a significant role in the growth and development of
this university. The education industry is facing several issues associated like existing
environmental and global health issues, economics, health policy, and so on. As a Head of the
department of this university, it is my duty to discover the potential factors, which can
influence the health issues associated with the vocational facilities of Torrens University.
Problem Statement
It is stated that Torrens University is dealing with environmental health issues in most
of its operations in Australia. Several students have complained regarding the lack of
adequate sanitation and contaminated water, which are critical to enhancing environmental
issues. A series of developmental, behavioural, and environmental issue, which recur
throughout the combination of health concerns and problems for college students backed to
decreased quality of life for college students (Hoon, Gill, Pham, Gray & Beilby, 2017).
Methodology
In this situation, it is profitable to make use of secondary data as a method of
collecting information because it will deliver reliable information, which will save money,
cost and plays an important role in enhancing the present satiation, which is being faced by
the university. It will assist in concentrating on the problem rather than other issues in
providing educational courses. Secondary data will decrease the chances of duplication
possible in the research method. Additionally, secondary data collection will assist in
delivering a varied range of consultants to compare and obtain some new ideas for the
targeted issues. In comparison to primary data, it is very complex and offers inaccurate
feedback from the targeted respondents. In primary research, there is no control over the data

Decision 2
collection and incomplete questionnaire poses adverse feedback (Jepsen, Jørgensen, Fridlund
& Holton, 2017).
Data analytical tool
In this complex situation, I believe that content analysis method will be profitable due
to the reason that it will deliver potential opportunity to discover the issues, which are
influencing the overall education service of the university in respect of environmental factor.
The content analysis will be truly based on describing qualitative approaches to analysing
content. It is stated that the content analysis method will act as a significant tool at
recognizing the focus, communication, or intention of a university, individual, or group.
Content analysis method will help in offering cultural/historical insight with the help of
analysis of texts. It can be utilized to understand texts for purposes such as the advancement
of the expert framework. Additionally, the content analysis method will deliver the advantage
of conceptual analysis, which can be associated with health and environmental issues. It
depicts closeness to text, which can alternate among specific aspects and statistically identify
the codes. It also delivers insight into complicated models of interaction and human thought.
It is one of the best available techniques in order to discover the associated data (Khosravi,
Azman, Khosravi & Khosravi, 2018).
Decision-making method
It is stated that decision-making process is been utilized for conducting an effective
operation in Torrens University, which is very important to make productive use of all the
seven-step process in the context of the decision making process. It is quite evident from the
research that utilizing the decision-making process can assist in making a more thoughtful
and deliberate decision by maintaining alternative and relevant information. These steps will
help in determining the best approach, which can be implied in this condition to generate
sustainability and cleanliness in the university so that these health issues can be resolved.
This method enhances the alternative that will select the most satisfying option possible
(Thein, Than, Soe, Lwin & Moe, 2017).
Identify the problem
This step will involve the major problem, which is being faced by the Torrens
University in the existing situation for example environmental as well as health issues in the
university. Additionally, it has been stated that this step will incorporate the number of

Decision 3
occurrence concerning the issue, which is irregular or regular associated with the issue. It will
also try to make an effort to illustrate the nature of the decision (Gundersen & Ziliak, 2015).
Assimilate relevant information
It is stated that I will try to make an effort to gather some relevant information before
making a decision. This step will incorporate both internal as well as external activities as
some information is internal, which is processed through self-assessment. Other information
is external, which is processed through online, from other people, books, and other sources. I
will make an effort to collect secondary information to generate a pool of information
associated with the issue. Generating a pool of data will deliver the potential opportunity to
discover the main cause associate to the issue. Additionally, I will make use of the secondary
data rather than primary data due to the reason that it is the most accurate data, which can be
utilized in content analysis (Brennan, Dempsey & O’Dea, 2018).
Identifying the alternatives
It is stated that after gathering information, the next step is to analyze various
potential alternatives. In this method, additional as well as imaginative information can be
utilized to construct several desirable alternatives. I will try to make an effort to maintain the
potential alternative in the form of option, which can be executed to deliver an effective
outcome. This step will incorporate several mitigation strategies such as generating feedback
from all students and faculty, conducting a seminar and suggestions form group committee
(Beiter, Nash, McCrady, Rhoades, Linscomb, Clarahan & Sammut, 2015).
Weigh the alternative
It is stated that after analysing the alternative, the next step is to assess the need and
identify each option to discover the better option to reduce the situation of confusion
associated to the accessible alternative for this effective vocational service in the university. I
also try to make an effort to recognize several alternatives such as taking necessary steps to
generate cleanliness, adopt the sustainability aspect, and generate feedback from students and
committee. The university can also embrace preventive health strategies so that the issue of
sanitation and water can be mitigated (Pidgeon & Pickett, 2017).
Select option
In this step, I will try an effort to select the best option from the above alternatives.
The head of the department of the university decides to select first-aid provision, free-health
check-up, and medical leaves can be provided to students in the university.

Decision 4
Action and recommendation
It is stated that in order to maintain effective health provision, it is significant to
maintain smaller steps and generate future goal to attain the goal. The university has to
conduct free-health check-up and execute statistical provision through the control system
(Levecque, Anseel, De Beuckelaer, Van der Heyden & Gisle, 2017).
Decision-making tool
It is stated that after analyzing the present situation, I believe that decision-making
tools which are effective are a feasibility study, decision matrix, and SWOT analysis
SWOT Analysis
Strengths Weaknesses
 The company has a highly skilled
workforce by training programs.
 The University Trust (UT) has been
investing huge resources in
development and training.
 Trust has relative potential in
executing the new projects and
generates a huge return on capital.
 The company strong base of the
suppliers to reduce and overcome
the issues related to bottleneck
(Ullman, 2016).
 Automation has the consistency of
the quality where trust enables the
university to scale-up and scale
down based on demand.
 The university does not have
appropriate healthcare services. For
instance- every university provides
basic first aid services to the students
but this university does not have.
 University is not able to tackle
challenges, which it confronting
losing the market share.
 It has been observed that investment
in R&D is below the growing other
players in the industry.
The profitability is below the
average turnover ratios of the
industry.
 Trust funding is the slow destruction
as compared to other universities,
who spent more on training and
development of the teachers
(Ullman, 2016).
Threats Opportunities
 With increasing competition,
stability in profitability has been
 The university has been attracting
the students from the online

Decision 5
fluctuating rather fix source or
increasing income level.
 Shortage of skilled and educated
workforce in the global market is a
threat to the steady growth profits.
 New technology with other
competitors has become disruptive,
as it remained a threat to long-term
futuristic growth (Ullman, 2016).
channels as it has been investing
huge money through an online
platform. The university has the
advantage to use the opportunities
by knowing its target students.
 The university can diversify its
range of courses so that it can new
revenue streams (Ullman, 2016).
 The university can use technology as
stability in the market by enabling a
lower interest rate.
 Opening new markets as the
adoption of new technology
standards allow free trade in order to
enter the market.
Decision matrix
While identifying the different decision-making tools, it can be said that decision
matrix can be an effective tool to resolve the issue of lack of health facilities in the university.
It needs a list of values, which are put into the rows and the columns and it is further analysed
to systematically identify and rate the performance and the activities by setting up a
relationship between different variables based on values and information (Bull, Jobstvogt,
Henrichs, Mascarenhas, Sitas, Baulcomb, & Silk, 2016). On the X-axis, there are a list of the
potential and their criteria on the Y-axis. It is filled according to the research that it has been
undertaken by reading the month and annual magazines of the university. Every decision is
based on the impressions of the criteria, which has been listed for the decision. The ranking
signifies that one, two, three, four, and five where one signifies very poor rating, two signifies
very poor rating, three signifies moderate rating, and four signifies good and five signifies
excellent (Agoritsas, Heen, Brandt, Alonso, Kristiansen, Akl, & Montori, 2015).
Ranking The
architecture
Services and
ambience
Learning
theory and
Learner
services

Decision 6
of the
curriculum
practices
Research and teaching
contract
5 5 3 3
Specialisation in
teaching
4 3 2 3
Health services 3 2 1 2
Co-curriculum services 4 5 4 2
Policy and analytics 3 4 1 3
Laboratory facilities 2 3 5 4
From the above table, it can be seen the lowest ranking in terms of health services
considers the moderate architecture of the curriculum designed, poor services, and ambience,
very poor learning theories and its practices and poor learning services and awareness among
the students. This issue has to be improved by focusing on immaculate services, cleanliness
services, and other fid-aid assistance services to the students so that there will no cases of
infection suffering and other chronic diseases caused due to the unhygienic environment
(Kumar, Sah, Singh, Deng, He, Kumar, & Bansal, 2017).
Feasibility study
While analyzing various decision-making tools, a feasibility study has been conducted
to mitigate the health issues in the university. It incorporates potential factors involving
technical, economic, scheduling, and legal consideration to evaluate the uncertainty of
maintaining the relationship between student and university. It is stated that the feasibility
study has been conducted to evaluate the positives and negatives so that several students
enroll in the vocational courses of Torrens University. A feasibility study can also offer a
university with critical information that could prevent the university (Stoliker & Lafreniere,
2015).
A feasibility study is significant as it allows the university to address the issues and
recognize environmental issues that are identified to conduct operations effectively. It can
also lead to marketing strategies that could tend to mitigate the health as well as
environmental issues so that students are free from disorder and other problems (Pedrelli,
Nyer, Yeung, Zulauf & Wilens, 2015).

Decision 7
Findings
It is stated that from the above discussion, it is found that there is a need to recognize
the problem and make an effort to resolve the environmental as well as health issue
effectively.

Decision 8
References
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Decision 9
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