Decision making and Problem Solving Report 2022

Running head: DECISION MAKING AND PROBLEM SOLVING
DECISION MAKING AND PROBLEM SOLVING
Name of the Student
Name of the University
Author Note

1DECISION MAKING AND PROBLEM SOLVING
Executive Summary
The main purpose of this report will be to discuss about the management dilemma of
Commonwealth Bank of Australia. This paper will lay stress on principles of decision making
and problem solving within the organization. The management dilemma will include the
recent money-laundering case that the bank faced and how the regulators of the bank need to
fix it by the management of the bank only. The views and perceptions of the mangers will
also be discussed in this research paper.

2DECISION MAKING AND PROBLEM SOLVING
Table of Contents
DECISION MAKING AND PROBLEM SOLVING............................................................0
Introduction................................................................................................................................3
About the Organization..............................................................................................................3
Identified Issue...........................................................................................................................4
Research Question......................................................................................................................4
Research Program......................................................................................................................4
Sources.......................................................................................................................................5
Analysis of the Findings.............................................................................................................5
Ethical Dilemmas...................................................................................................................5
Anti-Money Laundering Case................................................................................................6
Alternatives................................................................................................................................7
Recommendations......................................................................................................................8
The Role of Managers during Decision Making....................................................................9
References................................................................................................................................10

3DECISION MAKING AND PROBLEM SOLVING
Introduction
The chief objective of this report will be to discuss about the management dilemma of
Commonwealth Bank of Australia. This paper will lay stress on laws of problem solving and
decision making within the organization. The management dilemma will include the recent
money-laundering case which the bank faced and how the managers of the bank need to fix it
by the management of the bank only. The views and perceptions of the mangers will also be
discussed in this research paper.
About the Organization
One of the top leading banks of Australia, The Commonwealth Bank, is a bank that
provides several financial businesses such as funds management, retail, insurance, prime
business, investment, organizational banking and many other services. CBA was established
under the Commonwealth Bank Act of 1911 and started operating in the year 1912. They
were sufficient enough to conduct savings as well as general banking business. In the present
time they have grown into a business including 800,000 shareholders and 52,000 workers
working with the Commonwealth group. The organization has an executive management
team who assures a profitable development of the business and constantly encourages and
support the workers. Within the core of the business activities, integrated work and highest
standards of profession are ensured by their strong corporate governance body. Problem
solving and decision making is a major part included in their code of conduct. The
Commonwealth Bank covers the financial needs around the globe with its branches spread
across different locations such as New Zealand, Europe, Asia and North America. In order to
meet their goal of being the most accessible bank of Australia, they have developed extensive
policies and initiatives (Commbank.com.au 2019).