Decision Making - ANZ Bank of Australia

Running head: DECISION MAKING
DECISION MAKING
Name of Student
Name of the University
Author Note

DECISION MAKING1
Executive Summary
Ethical issues are the issues related to problems of decision making that involves analysis
of an ethical dilemma or problem and choosing between different alternatives and selection of
one based on personal values. Ethical issues are difficult to solve because by choosing one option
the other option is overlooked. There are different types of ethical considerations such as taking
decisions that would not harm any stakeholders in any way. The company chosen for the purpose
of this study is that if ANZ bank of Australia. The main aim of the paper is to discuss about the
management issues being faced by the company and make recommendations that can help the
company in solving its dilemma. The paper will discuss about the management problem of the
chosen company, specify the research questions related to the same, design a research
programme, provide a literature review, analyse the findings and make recommendations related
to the same.

DECISION MAKING2
Table of Contents
Introduction and Company background..........................................................................................3
Identification of a management problem.........................................................................................3
Research questions...........................................................................................................................5
Designing a research program.........................................................................................................5
Literature Review............................................................................................................................6
Ethical issues of companies.............................................................................................................6
Ethical issues and organizational image..........................................................................................7
Analysis of the findings...................................................................................................................7
Identification of alternatives and recommendations bout the same.................................................8
References........................................................................................................................................9

DECISION MAKING3
Introduction and Company background
The term ethical dilemma or issues relate to a situation in which the organization is
required to take a decision between alternatives depending upon their moral values and it is
difficult to select any one alternative because choosing one means overlooking the other and the
opportunity provided by the others. These decisions depend upon the discretion of the company
and their corporate values and practices (Biller-Andorno and Capron 2016). However it is duty
of the organization to see that whenever they are choosing an alternative they do not harm the
interest of the stakeholders and need to consider various ethical considerations or factors. The
company chosen for the purpose of this study is the ANZ Bank of Australia that is engaged in
providing various financial and banking services to other its customers and had the mission of
caring for customers, community and to reduce the impact on the community and others. It has
the values of integrity, accountability, respect and others. The main aim of the paper is to discuss
about the management problem faced by the company chosen for the purpose of the study and
provide various recommendations for the same purpose.
Identification of a management problem
The present management problem being faced by the company ANZ bank is that of
ethical issues due to poor management and unethical practices carried out by the bank for the
same purpose. The company was established with the core values of integrity, accountability,
collaboration, excellence and respect and with a customer centric, learning and activities to make
things simple culture and has the code of conduct that helped in maintaining the behavior of the
people in accordance with the values of the company and the company also has a whistle blower
policy and others (Crane, Matten and Spence 2019). Irrespective of all these, the company has