Decision Making Techniques - PDF
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Case study Report
Table of Contents.Executive summary..........................................................................................................................1QUESTION 1...................................................................................................................................1Overview of the key facts and approach................................................................................1Clear statement of assumption................................................................................................1Decision tree of potential decision path.................................................................................2Probability..............................................................................................................................3Net present value calculation..................................................................................................4Expected values......................................................................................................................4Decision making technique....................................................................................................4Recommendation....................................................................................................................5Background information and data..........................................................................................7QUESTION 2...................................................................................................................................8Strength and limitation of the analysis in the context of Western Health Hospital...............8CONCLUSION................................................................................................................................9References......................................................................................................................................10APPENDIX....................................................................................................................................11
Executive summaryThe report is based upon the case study of Western Health Hospital which operatedifferent hospitals In Australia such as Footscray Hospitals, sunshine Hospital and WilliamstownHospitals. It provides different health care services to their patients such as emergency medicine,intensive care and medical or surgical service to aged, adult and paediatric patient and newbornbodies. The company has employs over the 5000 but now the company wants a solution to freeup crowded reception areas and waiting room which. As a result, this report provides the keyfacts and statement of assumption with regard to this case study and provides different solutionin order to overcome the problem. Further, report will also analysis the strength and weaknessesof the analysis in the context of Western Health Hospital.QUESTION 1Overview of the key facts and approachWestern Health Hospital is one of the prime health service provider in Australia andprovide different services to all age group people such as emergency medicine, intensive careand medical and surgical services as well. Currently the firm has more than 5000 staff membersand its annual budget is around $550 million. The group consist of Footscray Hospitals, sunshineHospital and Williamstown Hospitals which operates in different part in Australia. It mainlyprovides the service to Wester Region of Australia in which it has more than 8 lac people.Though there are different challenges which the company faces such as crowd waiting so long inreception area and waiting room, next is it did not have proper system to improve the patientaccess to outpatient services. Further, the quoted hospital did not have proper check in process oftheir patient and even it did not provide better services to their operational staff members.In addition to this, through research it has been analysed that hospital need to improve thequality of service and its patient arrival and check in process because it will lead to affect thegoodwill and brand image of the business.Clear statement of assumption.Western Health Hospital faces many problem but the major problem is not havingenough space as well as poor check-in process of their patient. It is so because as the populationgrows, the needs and demand of the people also changes. But somehow Western Health Hospital1
is not able to meet the demand in better way, such that the quality of care. In Australia some tophospitals had their quality scandals and among all, sudden avoidable death of seven babies inVictoria's Bachus Marsh Hospital is quite famous and latest. But in the case of Western HealthHospital, the main challenges or issue is with their patient check in process and as a result, theyhave to wait for so long to consult with doctors. This clearly shows that the management ofhospital is not appropriate and this leads to affect the brand image of the company in negativeway (Western Health Hospital Case study, 2018), In addition to this, Hospital have sufficient financial resources, but it faces problem ofcrowded reception areas and waiting rooms because of not having proper check- in process and itdid not have enough space for their patients who can sit or wait. As a result, many of the patientsmay faces serious issue with their health. It has been analysed that this also decreases the patientsatisfaction and affect the goodwill of the hospital as well. That is why, there is a need to developthe effective strategy that helps to change the system and also resist change in order to make surethat the hospital system is meet the care needs of the population in their future.Decision tree of potential decision pathA decision tree is a support tool which uses a tree like model of decision of their possibleconsequences and this also includes the chance event outcomes and resource cost. Therefore, thisis mainly used for operational research and in the same way, Western Health hospital also usesthis in order to improve the patient access to outpatient services. Such that this can be effectiveused by iteratively and hierarchically observing the level of certainty of predicting whethersomeone would be re-admitted or not. Therefore, this can be resolved by using effectivedecision-making strategy. Such that using this, the company's manager are easily generated therules and also creates new variables features which has the power to predict the target variable.For instance the decision tree for the Western Health Hospital is as mention:2
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