Assignment about Deloitte Vs PWC

Running Head: DELOITTE V/S PWC 0
WEBSITE OF DELOITTE V/S PWC
System04121
10/5/2019

DELOITTE V/S PWC 1
Contents
Website Rating: Deloitte V/S PWC...........................................................................................3
Deloitte’s website is much better than the website of PWC because of the following reasons:6
1. Mobile Compatibility......................................................................................................6
2. Accessible to All Users...................................................................................................7
3. Fast Load Times..............................................................................................................7
4. Effective Navigation.......................................................................................................7
5. Contrasting Colour Scheme............................................................................................8
References..................................................................................................................................9

DELOITTE V/S PWC 2
Website Rating: Deloitte V/S PWC
S.No Name Deloitte
(1-5)
PWC
(1-5)
Comments
1. How does the website URL
relate to the business name?
5 5 Both the
companies have
their website
name linked to
the name of the
business
2. How easily is the website
found using general internet
search engines (e.g. Google,
Ask, AltaVista,
Bing,Yahoo!)?
5 5 Both the
companies are
easy to find on
the search
engine.
3. Does the website give all the
organisational information a
user could reasonably
require?
5 2 Both the
websites give
all the
information,
however the
website of
Deloitte is more
attractive and
user friendly
4. Are requirements to provide
a user’s (personal or
sensitive) information
appropriate?
3 3 Not applicable
5. How well does the website
reassure users about the
security and use of their
information?
3 3 Not applicable
6. How well does the website
foster user trust in the
organisation?
5 5 The websites
can easily build
trust among the
users by its

DELOITTE V/S PWC 3
website.
7. How well does the
website address legal issues
associated with the use of
the website or engagement
in transactions?
3 3 Not applicable
8. How well does the website
provide for the accessibility
needs of users?
5 5 Accessibility in
both the
websites is easy
and good
9. How well does the website
address the language or
cultural needs of users?
5 1 Deloitte has an
option on tier
website where
one can chose
the desired
language,
however PWC
does not have
any such feature
on their website
10. Does the website contain all
the product information that
a user could reasonably
require?
5 5 Yes, both the
websites
provide all the
information
regarding
information of
the product that
is required by
the customers
11. Does the website allow all
the customisation (user-
managed features) that a
user could reasonably
expect?
3 3 No, Not
applicable on
both the
companies
12. How well does the website
personalise the experience
for users?
5 2 Deloitte’s
website is
attractive as
well as
interactive it
provides the

DELOITTE V/S PWC 4
good experience
for the users
however the
website of PWC
is not so user
friendly
13. Does the website identify
sufficient channels for user
service/support?
5 3 Yes,
14. How easy is it to find any
information on the website
about the organisation, their
products or services?
5 5 Both the
companies are
equally good in
this as both
provide detailed
information of
the their product
and services on
their website.
15. How easy is the information
on the website to read (i.e. is
the provided information in
appropriate language and
with sufficient detail for
most users)?
5 1 Deloitte has an
option on tier
website where
one can chose
the desired
language,
however PWC
does not have
any such feature
on their website
16. Is the website easy to
navigate (i.e. move through
the website to find
information, products, or
services, and engage in
transactions with the
organisation)?
5 4 Yes, Deloitte is
smooth to
navigate
however PWC
need to make it
a little better
17. How appropriate are the
website aesthetics (e.g. use
of layout, colours, imagery,
fonts, etc) for the target
audience?
5 2 As discussed
above the
company
Deloitte’s
website is much

DELOITTE V/S PWC 5
better then
PWC
18. How well does the website
foster community among
users?
3 3 Not applicable
19. How quickly does the
website load into your
browser and do all website
features, links and
embedded objects (eg:
media files or applets) work
as intended?
5 4 Both are smooth
and fast
20. How well does the website
support different web-
browsers or platforms (e.g.
mobile devices?
5 5 Both provide
smooth support
to different web
browsers
21. Does the website provide a
sufficient range of payment
options as could be
reasonably expected?
3 3 Not applicable
22. Does the website provide a
sufficient range of delivery
options as could be
reasonably expected?
3 3 Not applicable
Deloitte’s website is much better than the website of PWC because of
the following reasons:
1. Mobile Compatibility
Today more and more people make use of their phones for accessing the net and it is
important to create sites that support mobiles as well and this is very important as
well. Deloitte has a nice and mobile friendly website although PWC website is also

DELOITTE V/S PWC 6
mobile friendly but the website of Deloitte is much smoother (Lagu, Metayer, Moran,
Ortiz, Priya, Goff, and Lindenauer, 2017).
2. Accessible to All Users
A good website is always the one that is accessible to each and every user and it is
thus important to have a website that can connect with users from diverse cultures
with different languages. One of the best things with the website of Deloitte is that it
provides the option for language change on the website, which makes it accessible for
each and every one however no such feature, can be seen on the website of PWC and
hence the Website of PWC cannot be seen as accessible to all (Stanaland, and Tan,
2010).
3. Fast Load Times
Nothing is more annoying or frustrating for the visitors of the website than a website
that takes more time to load and the one that does not work smoothly. Slow loading is
the main reason for the visitors to leave the website. It is important to make the load
time of the website loads within 4 to 6 seconds as it is important for good usability.
Deloitte is very much aware about the same and hence it provides a good customer
experience to the visitors of the website, the loading time of the website of Deloitte is
very fast and it does not face any issues regarding this.
4. Effective Navigation
A good system of navigation is one of the most significant aspects of usable website.
Hence it is also important for the navigation thing to be totally free from clutters.
Deloitte website has a very good navigation system as with one click it leads the
customer a new tab for viewing the services on the other hand PWC is not so bad in

DELOITTE V/S PWC 7
navigation but the website needs to work a lot and fix a few things as it does not have
a smooth navigation (Chen, Lin, and Chen, 2012).
5. Contrasting Colour Scheme
This thing is one of the most important things that attract the customers to the website
the most. It is important for the website to have contrast among the content and
background of the website. All in all Deloitte is a website that is attractive as it has the
right background and colour on the other; it is attractive and can communicate with
the customers. PWC website is boring and thus people visit it less (Hung, Tsang, and
Liu, 2010)

DELOITTE V/S PWC 8
References
Chen, C.C., Lin, M.M. and Chen, C.M., 2012. Exploring the mechanisms of the relationship
between website characteristics and organizational attraction. The International Journal of
Human Resource Management, 23(4), pp.867-885.
Hung, W.T., Tsang, S.S. and Liu, H.Y., 2010. Website characteristics and the impact of user
perceived value on user behavior in Web 2.0. Academy of Information & Management
Sciences Journal, 13(1).
Lagu, T., Metayer, K., Moran, M., Ortiz, L., Priya, A., Goff, S.L. and Lindenauer, P.K., 2017.
Website characteristics and physician reviews on commercial physician-rating
websites. Jama, 317(7), pp.766-768.
Stanaland, A.J. and Tan, J., 2010. The impact of surfer/seeker mode on the effectiveness of
website characteristics. International Journal of Advertising, 29(4), pp.569-595.