HLTDEN003 Assist with Administration in Dental Practice - Case Study and Tasks

HLTDEN003 Assist with administration in dental practice
Case Study v1.2 (2017/08/22)
HLTDEN003 Assist with administration in dental practice
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Email address
Assessment
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Please read through the following case study. Reflect on your learning and your own research
within this unit.
Prepare a response that responds to each of the issues presented below. Your responses must
reflect your knowledge, skills, and application for this unit.
Case Study 1
Use the appointment schedule following to allocate appointments noted. This appointment
schedule has times noted every 15 minutes. Enter all details that are required for an efficient
appointment schedule, and then answer the three following questions. Correct details must be
transferred.
Appointments
a. Mrs Kathy Hanson needs an appointment for 45 minutes to restore teeth 44 and 45. She
must be able to leave by 2.00pm. Her contact number is 4342 4142.
b. Mr Walt Hunter is a new patient. He phoned for an appointment for a consultation to
discuss a bridge or implants. He starts work at 9.00am, and his employer does not like him
taking time off. Mobile is 0443 221 345.
c. Mrs Terri White has called into the surgery to reschedule her hygiene appointment for a
scale, polish, and fluoride that she cancelled last week. She is available any time. Her
contact number is 0440 445 556.
Questions
1. How did you arrange with each patient an appointment time that suited their preference and
also your requirements?
2. What appointment notification did you give Mrs White?
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HLTDEN003 Assist with administration in dental practice
Case Study v1.2 (2017/08/22)
3. How did you ensure that each patient understood the information that you provided them
regarding their appointments?
Dr. Matcalfe Dr. Mahoney Rebecca Hygienist
8.00 Miss Jessica Smith
S. Exo 48
8.00 8.00 Mrs Sue Constants
C/P Fl
8.15 0424 554 441 8.15 8.15 0403 222 333
8.30 8.30 Mr Ryan Emerson
N/P Exam
8.30
8.45 Dr Harry Carter
Bridge Prep
8.45 0410 444 555 OPG 8.45
9.00 0440 333 665
33,34,35,36
9.00 Miss Carrie Benson
37 RCT 1st
9.00 Mr John Nuns
Perio charting
9.15 9.15 0410 226 247 9.15 0410 333 222
OPG
9.30 9.30 9.30
9.45 9.45 9.45 Miss Bianca Jones
S/M Ortho
10.00 10.00 10.00 Mum 0422 336 336
Photos
10.15 10.15 10.15 Miss Katie Fan
F/S 16 26
10.30 10.30 10.30 Dad 0410 547 854
10.45 10.45 Mrs Ethel Campbell
MMR Shade
10.45
11.00 Mr Gary Freedom
26 RCF
11.00 F/P 11.00 Mrs Gabbie Burke
C/P Fl
11.45 0414 554 445 11.45 Mr Phil McCarr
Exo 14 34
11.45 0420 115 455
12.00 12.00 12.00
12.15 12.15 12.15
12.30 LUNCH 12.30 LUNCH 12.30 LUNCH
12.45 LUNCH 12.45 LUNCH 12.45 LUNCH
1.00 LUNCH 1.00 LUNCH 1.00 LUNCH
1.15 LUNCH 1.15 LUNCH 1.15 LUNCH
1.30 Mrs Maggie McDonald
Bridge prep
1.30 Mr Tristan Ryan
24,25,26 Comp Fill
1.30 Mr Ken Jones
Perio Charting
1.45 0410 248 684
22,21 11,12
1.45 0405 556 669 1.45 04366 5511
Scale Quadrant 3
2

HLTDEN003 Assist with administration in dental practice
Case Study v1.2 (2017/08/22)
Dr. Matcalfe Dr. Mahoney Rebecca Hygienist
2.00 2.00 2.00
2.15 2.15 2.15 Mrs Susan Jones
Perio CHarting
2.30 2.30 2.30 04366 5511
Scale Quadrant 3
2.45 2.45 2.45
3.00 3.00 3.00
3.15 3.15 3.15
3.30 Miss Debbie Tint
16 15 Comp Fill
3.30 Miss Sue Ellen Jackson
Cons F/F
3.30
3.45 Mum 04342 5566 3.45 0414 125 125 3.45
4.00 4.00 Master Denzel Core
45, 46, 47 Comp Fill
4.00 Master Keith Hans
S/M Ortho
4.15 Dr Fred Barnes
46 RCT1st
4.15 0440 441 112 4.15 Mum 0430 221 414
4.30 0404 336655 4.30 4.30 Miss Maria Bond
S/M Ortho
4.45 4.45 4.45 Mum 0410 558 554
Photos
5.00 5.00 5.00
5.15 Close up duties 5.15 Close up duties 5.15 Close up duties
Case Study 2
Using the appointment book in Case Study 1, detail the process that you would use for preparing
patient files for the days’ appointments.
Case Study 3
Mrs. Catherine Collins has just finished her last dental appointment. Your operator Dr. Colin
Mahoney has requested that you provide a full itemised invoice and receipt to Mrs. Catherine
Collins of 25 Cashier St Chatswood NSW 2067 for the following treatment:
Treatment
1. 10.3.14 – initial oral examination $95.00 and 2 bitewing radiographs at $25.00 each
2. 17.3.14 – 34 DO GIC, 35 MO GIC, both $110.00 each, 37 extraction basic $150.00
3. 24.3.14 – 26 MOD amalgam restoration $150.00
4. 31.3.14 – 11, 21 Composite resin MI restorations $150.00 each, removal of plaque $75.00,
and fluoride treatment $35.00
Extras
1. Mrs. Collins purchased an Electric toothbrush from the practice on 24.3.14 for $125.00 which
included $12.50 GST.
3