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Assignment on Design and Provision of Service | PDF
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Added on 2019-11-19
Assignment on Design and Provision of Service | PDF
Added on 2019-11-19
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DESIGN AND PROVISION OF SERVICE 1
DESIGN AND PROVISION OF SERVICE 2Design and provision of a SERVICEEDUCATIONPART ONE: INTRODUCTIONEducation is the intelligent, optimistic and humble cultivation of learning which is carried out with a belief of sharing out to others. Education is believed to be grounded in a longing that individuals may flourish and share it widely, it is conversant, dutiful and intelligent and on the other hand, education is deliberate and optimistic.Education has a greater significance to both individual and the society at large. On the side of individual development, education enhances personality development. Through education, individuals can adjust through clear reasoning and think on environmental matters. To the young generation education enhances future preparation that is after completion of education a child develops and modifies his behavior. The prosperity of a nation largely relies on effective education, leadership training, national integration are all fruits of quality education. In addition, education enhances citizens understanding of their rights and responsibilities. For planning and analysis of the provision of quality education the explained features are essential.Education should have objectives which an individual need to attain, for instance for education to be effective to the nation is should comprise specifications, duration of time, both financial and natural resources, control and budget. Education should follow steps and procedures that define areas individuals should cover to achieve the set standards. An effective education should be structured in a manner that points out the responsibilities and authority of various stakeholdersinvolved in offering the service. It should also have documented standards, procedures and practices that should guide by giving out clear instructions on what should be done and finally it should contain methods of measuring the achievements of individual after every stage.Quality plans should be integrated with the education strategic planning. quality plans vary from actions plans and they are presented in different forms. Education quality plan consists of appropriate procedures, techniques, and standards which measure duration. Quality planning and analysis of activities enhance the satisfaction of customer needs.
DESIGN AND PROVISION OF SERVICE 3PART 2: CUSTOMER SATISFACTION2.1. Stakeholder AnalysisSchool Administrators1.Expects the education standards to meet the board's requirements.2.Help in professional development i.e. promoting and maintaining the competency levels of teachers.Teachers1.Encourage students in the program which they should follow. 2.Keep parents informed on the well-being and development of studentsStaff members1.The staff provide a safety and health sanitation to enhance effective learning of students2.Providing advice to the authority on the hygienic condition of the institutionStudentsEnsure that the syllabus is covered by the facilitator in the required timeActive participation in interactions with other students and teachers for instance in discussionsParents1.Encouragement and support of educational activities such as finances2.Participation of schooling activities and consultation on educational matters in relation to their children Community members1.The community provides access that is providing a transition of the youth in the period they are in school and post school period.2.The community educates the students on disability awareness and illustrates on measures that are doneLocal leaders
DESIGN AND PROVISION OF SERVICE 41.Provide services and material that are important for education in the community2.Coaching and mentoring individuals on the importance of educationBoard members1.Incorporate the community on education program of an institution with regard on what students should know.2.They act as a watchdog by ensuring the best education standards is given to the studentsGovernment officials1.Sets the budget that can run the education without any challenge2.Sets rules and regulation which guide the education system in the country.Religious groups1.Train students on the correct religious values2.Advice the learning institutions on religious matters and the curriculum they should follow.2.2.Capturing the Customer NeedsThe following are methods of capturing the customer needs; Interviewing, Comment boxes, Social listening, Usability tests and surveys.SWOT AnalysisInterviewing Strengths... High chances of collecting reliable data Can make use of nonverbal cues.Time-saving techniqueOpportunitiesThe interviewer has control over the response he/she expectsEasy to get first-hand information Developments interpersonal relationship,Enhance exploration of the occurrenceWeaknessExpensive and cumbersomeLimits the sample sizeThreatsThe attention of the respondent is easily affected by interruptions.
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