Desklib is facing challenges in meeting the demands of consumers, slow browsing, and limited brand value. To overcome these challenges, Desklib can adopt sustainability, expand its properties, and increase brand awareness through digital technology and special offers. A mobile application can also provide fast and convenient services to consumers. Testing and customer co-creation can help enhance the user experience. Desklib's prototype includes expanding to new locations and offering special deals. References include service design in tourism, design thinking for innovation, and overcoming cognitive obstacles to design thinking.