Importance of Emotional Intelligence in Workplace Performance

DEVELOP AND
CULTIVATE
COLABORATIVE
PARTNERSHIPS AND
RELATIONSHIPS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Explain emotional intelligence and its importance in the workplace.....................................3
Explain two ways you can use emotional intelligence to build effective workplace
relationships with team members. ........................................................................................4
Explain how a manager with high emotional intelligence can assist in achieving business
objectives. Provide an example to illustrate your answer. ....................................................5
Discuss three techniques you can use in the workplace to foster collaboration and promote
positive relationships and partnerships...................................................................................5
Explain two ways of communicating effectively with a diverse workforce with varying
cultural expressions of emotions............................................................................................6
Describe two methods you can use to collect data from team members to improve the
workplace culture...................................................................................................................7
Discuss the three phases of Lewin’s change management model and how you might use this
model to implement organisational transformation................................................................7
Discuss Kotter’s 8 step process for successful organisational change...................................8
TASK 2............................................................................................................................................9
Partnership Briefing Report....................................................................................................9
TASK 3..........................................................................................................................................11
Partnership programme........................................................................................................11
TASK 4..........................................................................................................................................13
Partnership implementation report.......................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
This report is based on the importance of emotional intelligence in the organisation and
how it affects the performance of the organisation. This report helps in understanding the
importance of emotional intelligence in the workplace performance and how it is used by
managers to enhance the workplace performance. This report provides information about the
importance of emotional intelligence in promoting the relationship among the employees and
how it helps in maintaining the collaboration between team members. Effective relationship
between employees helps organisation in achieving its goals and objectives efficiently as it helps
employees in collaborating as a team. This report revolves around the impact of emotional
intelligence on the behaviour of employees and how it helps in building the relationship among
the employees in the organisation. This report covers the insights about the relationship among
the employees and how effective relationship between employees helps in achieving the goals
and objectives effectively and efficiently. This report is based on the TESCO and how managers
uses the emotional intelligence as a tool to cultivate relationship among the employees and helps
employees in collaborating as a team towards achieving the organisation goals and objectives.
TESCO is the second largest supermarket chain in the UK which provides groceries and products
to the consumers within affordable prices. This report focuses on the impact of emotional
intelligence on the employees of TESCO and how emotional intelligence is helping in
developing the relationship among the employees (Adil and Kamal, 2017).
TASK 1
Explain emotional intelligence and its importance in the workplace
Emotional intelligence is explained as the skill which can be learned and measured as it
helps in understanding the emotions of the individual in order to manage and use those emotions
to bring positivity and it also helps in releasing the stress among the individual. Emotional
intelligence also helps individual in communicating effectively with others, sympathize with
others and helps in solving the conflicts and helps in overcoming the barriers in the development
of individual (Balogun, Oluyemi and Afolabi, 2018). Emotional intelligence have different
characteristic such as self awareness, motivation, regulation and skills as it helps individual in its
development and also helps in interacting with the others and developing relationship with other
individuals. Emotional intelligence has also its part in workplace as it helps individuals in

communicating with other individuals or employees to make the effective relationship with them
and also helps in communicating with the other employees. Managers of TESCO uses emotional
intelligence to enhance the communication among the employees and helps in collaborating with
other employees in order to achieve the goals and objectives effectively and efficiently. TESCO
focuses on working as a team as it helps in utilising the resources effectively and it also helps in
achieving the goals efficiently and emotional intelligence is the tool used by the organisation to
improve the co-ordination and cooperation among the team members (Clark and Polesello,
2017).
Explain two ways you can use emotional intelligence to build effective workplace relationships
with team members.
Emotional intelligence is considered as the tool used by the organisation to develop
relationship among the employees and this helps employees in collaborating with other
employees. Emotional intelligence helps in making the workplace happier and it also helps in
maintaining the communication among the employees in the organisation. Emotional intelligence
helps in motivating the employees and focuses on bringing the positive attitude in the
employees. . The two ways which can be used by the managers to build effective workplace
relationship are mentioned below:
1. Manager of the organisation have to focus on identifying the strengths and weaknesses of
the employees and make sure that proper training should be provided to employees in
order to overcome its weaknesses. It also helps in developing the skill and knowledge
required for the job and also helps in collaborating with other employees of organisation
(Codier and Codier, 2017).
2. Manager of the organisation should focus on reducing the stress level of the employees
by the use of emotional intelligence as it helps in identifying the attitude and stress level
of employees and emotional intelligence is used to reduce the stress level by making
resolving the conflicts, sticking to the deadlines for the work and reduce the work load on
the employees.
Managers of TESCO focuses on using emotional intelligence as a tool in the organisation by
motivating the employees and arising their emotions for their own development and organisation
development and these two ways are used by TESCO enhance their performance and build
effective relationship with their team members.