Importance of Emotional Intelligence in Workplace Performance

This report discusses the importance of emotional intelligence in the workplace and its impact on performance. It explores how managers with high emotional intelligence can assist in achieving business objectives. The report also provides techniques to foster collaboration and promote positive relationships and partnerships. It discusses effective ways to communicate with a diverse workforce and methods to collect data from team members to improve workplace culture. Additionally, it explains Lewin's change management model and Kotter's 8 step process for successful organizational change.

DEVELOP AND
CULTIVATE
COLABORATIVE
PARTNERSHIPS AND
RELATIONSHIPS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Explain emotional intelligence and its importance in the workplace.....................................3
Explain two ways you can use emotional intelligence to build effective workplace
relationships with team members. ........................................................................................4
Explain how a manager with high emotional intelligence can assist in achieving business
objectives. Provide an example to illustrate your answer. ....................................................5
Discuss three techniques you can use in the workplace to foster collaboration and promote
positive relationships and partnerships...................................................................................5
Explain two ways of communicating effectively with a diverse workforce with varying
cultural expressions of emotions............................................................................................6
Describe two methods you can use to collect data from team members to improve the
workplace culture...................................................................................................................7
Discuss the three phases of Lewin’s change management model and how you might use this
model to implement organisational transformation................................................................7
Discuss Kotter’s 8 step process for successful organisational change...................................8
TASK 2............................................................................................................................................9
Partnership Briefing Report....................................................................................................9
TASK 3..........................................................................................................................................11
Partnership programme........................................................................................................11
TASK 4..........................................................................................................................................13
Partnership implementation report.......................................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
This report is based on the importance of emotional intelligence in the organisation and
how it affects the performance of the organisation. This report helps in understanding the
importance of emotional intelligence in the workplace performance and how it is used by
managers to enhance the workplace performance. This report provides information about the
importance of emotional intelligence in promoting the relationship among the employees and
how it helps in maintaining the collaboration between team members. Effective relationship
between employees helps organisation in achieving its goals and objectives efficiently as it helps
employees in collaborating as a team. This report revolves around the impact of emotional
intelligence on the behaviour of employees and how it helps in building the relationship among
the employees in the organisation. This report covers the insights about the relationship among
the employees and how effective relationship between employees helps in achieving the goals
and objectives effectively and efficiently. This report is based on the TESCO and how managers
uses the emotional intelligence as a tool to cultivate relationship among the employees and helps
employees in collaborating as a team towards achieving the organisation goals and objectives.
TESCO is the second largest supermarket chain in the UK which provides groceries and products
to the consumers within affordable prices. This report focuses on the impact of emotional
intelligence on the employees of TESCO and how emotional intelligence is helping in
developing the relationship among the employees (Adil and Kamal, 2017).
TASK 1
Explain emotional intelligence and its importance in the workplace
Emotional intelligence is explained as the skill which can be learned and measured as it
helps in understanding the emotions of the individual in order to manage and use those emotions
to bring positivity and it also helps in releasing the stress among the individual. Emotional
intelligence also helps individual in communicating effectively with others, sympathize with
others and helps in solving the conflicts and helps in overcoming the barriers in the development
of individual (Balogun, Oluyemi and Afolabi, 2018). Emotional intelligence have different
characteristic such as self awareness, motivation, regulation and skills as it helps individual in its
development and also helps in interacting with the others and developing relationship with other
individuals. Emotional intelligence has also its part in workplace as it helps individuals in

communicating with other individuals or employees to make the effective relationship with them
and also helps in communicating with the other employees. Managers of TESCO uses emotional
intelligence to enhance the communication among the employees and helps in collaborating with
other employees in order to achieve the goals and objectives effectively and efficiently. TESCO
focuses on working as a team as it helps in utilising the resources effectively and it also helps in
achieving the goals efficiently and emotional intelligence is the tool used by the organisation to
improve the co-ordination and cooperation among the team members (Clark and Polesello,
2017).
Explain two ways you can use emotional intelligence to build effective workplace relationships
with team members.
Emotional intelligence is considered as the tool used by the organisation to develop
relationship among the employees and this helps employees in collaborating with other
employees. Emotional intelligence helps in making the workplace happier and it also helps in
maintaining the communication among the employees in the organisation. Emotional intelligence
helps in motivating the employees and focuses on bringing the positive attitude in the
employees. . The two ways which can be used by the managers to build effective workplace
relationship are mentioned below:
1. Manager of the organisation have to focus on identifying the strengths and weaknesses of
the employees and make sure that proper training should be provided to employees in
order to overcome its weaknesses. It also helps in developing the skill and knowledge
required for the job and also helps in collaborating with other employees of organisation
(Codier and Codier, 2017).
2. Manager of the organisation should focus on reducing the stress level of the employees
by the use of emotional intelligence as it helps in identifying the attitude and stress level
of employees and emotional intelligence is used to reduce the stress level by making
resolving the conflicts, sticking to the deadlines for the work and reduce the work load on
the employees.
Managers of TESCO focuses on using emotional intelligence as a tool in the organisation by
motivating the employees and arising their emotions for their own development and organisation
development and these two ways are used by TESCO enhance their performance and build
effective relationship with their team members.

Explain how a manager with high emotional intelligence can assist in achieving business
objectives. Provide an example to illustrate your answer.
Studies showed that the manager with high emotional intelligence achieves the goals and
objectives effectively and efficiently and it also helps managers in motivating their employees in
delivering the quality performance for the growth of organisation. Manager with emotional
intelligence have upper hand in handling the team effectively and it also helps in maintaining the
coordination among the employees. Emotional intelligence is used by the managers to create
awareness among the employees and to enhance the cooperation among the employees. TESCO
focuses on hiring the managers for their team which are capable of adjusting with emotional
intelligence and have sense of emotional intelligence by which it can assist organisation in
achieving its goals and objectives (Dartey-Baah and Mekpor, 2020). Example of managers of
TESCO is taken under this part of the report as their managers with high emotional intelligence
is helping organisation in handling the employees of the organisation effectively and high
emotional intelligence helps them in controlling their emotions as well as helping them in
improving their relationship with employees by effective communication. Managers of TESCO
shows great leadership skills by managing their workforce effectively and makes the work
culture of the organisation inspirational which helps in motivating the employees to work
effectively towards achieving the goals and objectives.
Discuss three techniques you can use in the workplace to foster collaboration and promote
positive relationships and partnerships.
Collaboration plays crucial role in the organisation to achieve goals and objectives as
collaboration helps in reducing the wastage of resources and also helps in effective utilisation of
resources. Collaborating helps in building the relationship among the team members of the group
and it helps in increasing the level of coordination and cooperation among the employees.
Managers of organisation focuses on promoting collaboration as it helps employees in interacting
with other employees and also helps in sharing the ideas, thoughts and experience which leads to
the improvement in the innovation of products (Farnia and Nafukho, 2016). TESCO promotes
collaboration in the organisation as it helps in understanding the goals and objectives of the
organisation and it brings efficiency in the performance of the organisation. TESCO managers
focuses on the different techniques to encourage collaboration in the organisation and out of
those techniques three techniques are mentioned below:

1. Managers of TESCO makes sure that every team member should know its roles and
responsibilities and understand that what outcome is required from them. Managers set
the team goals and helps team members in understanding those goals.
2. Managers of TESCO encourages the atmosphere where employees can communicate
their ideas, thoughts or give their thoughts regarding any problem or strategy this also
encourages the effective communication among employees and managers (Hwa and
Amin, 20160).
3. Managers focuses on understanding the strengths and weaknesses of team members
which helps in improving the coordination among the team members.
Explain two ways of communicating effectively with a diverse workforce with varying cultural
expressions of emotions
Communication plays crucial role in the organisation as effective communication helps in
understanding the goals and objectives for the organisation and helps employees in
understanding their own roles and responsibilities which helps them in understanding that what
is required from them. Effective communication helps in generating the ideas and thoughts for
the innovation of the product and communication in the diverse workforce needs the
understanding of the culture and by understanding their norms and values. Managers also focuses
on the influence of their own as managers makes sure that their actions should be appropriate as
it makes the positive impact on the mindset of employees. TESCO workforce have employees
which belongs to different culture and have different mindset and in order to communicate
effectively managers of TESCO focuses on using different techniques out of which two
techniques are mentioned below:
1. Managers focuses on communicating with the employees by keeping an open mind as it
helps in delivering the message effectively and it helps in avoiding any kind of insult to
someone culture and insult to their values (Im, Kim and Kwon, 2016).
2. Managers of TESCO focuses on understanding the background of the culture of
employee who belongs to different culture as it helps in interacting and communicating
with the employees effectively.

Describe two methods you can use to collect data from team members to improve the workplace
culture
Workplace culture helps in improving the performance of the organisation and it also
helps in increasing the productivity and profitability of the organisation. Most organisation
focuses on implementing the high performance culture as it helps in achieving the goals
effectively and it also helps in effective utilisation of resources. Diverse workplace culture helps
in generating the ideas and helps in improving the communication in the organisation. TESCO
focuses on developing the culture where employees can share their views and thoughts about the
strategies in the organisation and also helps in setting the environment which is favourable for
working and motivate employees to deliver quality performance. There are different ways by
which managers of TESCO collects data for improvement in the workplace culture and out of
those two methods are mentioned below:
1. TESCO collects data by providing the employee surveys in which managers includes
different points regarding the culture of the organisation and it helps managers in
analysing the consumer experience in the organisation (Jameson and et. al., 2016).
2. Managers also focuses on using the suggestion box for the feedback from employees as it
helps in getting the honest feedback by the employees because sometimes employees
have fear of retaliation and this way employees can give the honest feedback regarding
their issues.
Discuss the three phases of Lewin’s change management model and how you might use this
model to implement organisational transformation
Organisation change plays vital role when managers implements any strategy in the
organisation and change is made to achieve the effectiveness and efficiency in the organisation .
Change is important as it helps in competing with the competitors in the market because these
days market dynamics are changing with the time and in order to gain competitor advantage over
competitors. TESCO uses the Lewin's change management model to implement the changes in
the organisation as there are three phases of in this model which are mentioned below:
Unfreezing
In this phase organisation focus on implementing the changes in organisation by effectively
communicating with the employees. Managers of TESCO makes sure that change in the
organisation should be addressed properly to the employees because resisting to the change is

basic human reaction and to avoid this managers makes sure that employees should understand
the need of changes (Krishnakumar and et. al., 2016).
Changing
This phase includes the implementation of the changes in the organisation. Managers of TESCO
implements the changes in the organisation by changing the policies and the strategies for the
organisation as it is also denoted as the transition phase of the organisation. In this phase
managers of TESCO makes sure that employees should have proper education and
communication regarding the change as it helps in implementing the changes effectively.
Refreezing
This phase explains about implementing the norms and stabilizing the standard of organisation
after changes. Managers of TESCO makes sure that the standard of performance should be
highest and it shouldn't be affected by the changes in the organisation and also makes sure that
productivity and profitability of the organisation shouldn't be affected.
Discuss Kotter’s 8 step process for successful organisational change
Kotter's 8 step process in used by the organisation to implement the changes in the
organisation effectively and efficiently as change in the organisation should be implemented
effectively. Managers of TESCO makes sure that changes made in the organisation shouldn't
affect the performance of employees. TESCO uses this model in order to implement the change
in the organisation and these 8 steps are mentioned below:
Create urgency
In order to implement the changes in the organisation managers of TESOC focuses on
developing the scenario which helps in explaining the need of change in the organisation and it
also helps in analysing the opportunities which can be exploited for the change (Jena and
Pradhan, 2018).
Form a powerful coalition
In this phase managers of TESCO gain trust of people in the organisation by convincing them
about the change in the organisation and helps them in understanding that change is necessary in
the organisation. This phase needs effective leadership skills to influence people to support the
change in the organisation.

Create a vision for change
Managers of TESCO focuses on setting the mission and vision for the change as it helps in
setting the goals and objectives and it helps in executing the strategy for the vision and helps
people of organisation in understanding the importance of change (Makkar and Basu, S., 2019).
Communicate the vision
In this phase managers focus on communicating the vision for the change and helps people in
understanding the vision as it helps in implementing the change in the organisation and
influences people to adapt the changes in the organisation.
Remove obstacles
In this managers makes sure that change in the organisation should be implemented effectively
and focus on identifying obstacles in the process and remove them efficiently. In this phase
managers focuses on the employees who is resisting change and tries to resolve their issues.
Create short-term goals
In this phase managers focus on setting the short term goals and focus on achieving short-term
goals to gain trust of the employees in the organisation and it helps them in understanding the
benefit of change and why it is beneficial for them.
Build the change
Managers focus on setting the goals and objectives and analyses what changes are right and how
these changes can be improved and managers makes sure that changes which are implemented
should be effective and changes are helping in achieving the goals and objectives.
Anchor the changes in corporate culture
In this phase positive side of change is explained and manager helps people of organisation to
understand the importance of change in organisation and how changes are affecting productivity
and profitability of organisation.
TASK 2
Partnership Briefing Report
Introduction
This part of the report focuses on the partnership among the grow management consultants and
King Edward VII college which offers courses in the range of marketing, management etc. This

part helps in explaining about the need of partnership among the college and the organisation and
how this partnership helps organisation in expanding their business. Partnership depends on
different factors such as the structure or the need of partnership etc. Grow management
consultants which provides mentoring and learning service will get great exposure with this
partner and it helps them in reaching out to new consumers.
Outcomes
There are outcomes which are expected by the grow management consultants as partnership
helps the organisation in expanding and also helps in reaching out to the consumers. Grow
management consultants can target more market with this partnership as it helps in increasing the
productivity and profitability of the organisation. It will help grow more consultants in bringing
the effectiveness and efficiency in the organisation and it helps grow more consultants to
understand the needs of the consumers. Grow more consultants can gain the market share by
introducing the new strategies and new services to the consumers and it will help organisation in
boosting their profits.
Consultation and collaboration
Consultation and collaboration is possible by the effective communication of ideas and thought
among the organisation. Grow more consultants can increase the consultation and collaboration
in the partnership by sharing the ideas and views to make the partnership better and setting the
goals and objectives in order to maximize the revenues for the long-term growth. Collaboration
is explained as the working towards the goals by cooperation and coordination. Collaboration
can be achieved by grow more consultants by proposing the strategies which is helpful in
expanding the business and services of the organisation.
Communication
Communication plays vital role in understanding the goals and objectives in the organisation.
There are many ways which can be implemented by the grow more consultants to effectively
communicate in the partnership such as:
Grow more have to make sure that the concerns and problems should be addressed effectively
and the concern should be addressed to the right people in the partnership.
Misconception and misinformation shouldn't be there in the partnership as it creates the panic in
the problems and grow more managers have to focus on eliminating the barriers which can create
problems in the success of the partnership.

Grow more managers should make sure that all the concerns should be addressed in the meetings
regarding the partnerships and all the issues should be addressed during the meeting.
Culture of collaboration
Grow more consultancy should focus on collaborating with their partnership with implementing
the culture where two way communication is possible as it helps in encouraging the effective
communication and helps in collaborating with their partners. Grow more have to communicate
the minimum standards for the collaboration and grow more should set the goals for the
partnership as it helps in maintaining the standards of the partnership. Collaboration also helps in
creating the foster atmosphere among the partners.
Culture of collaboration helps employees of both organisation in understanding the thoughts and
ideas of each other and it also helps in encouraging the cooperation and coordination among the
organisation. Collaboration helps in creating the balance as grow more consultants looking to
create balance in the partnership by taking the effective decision and also assist college principal
in making the business decision. Collaboration also helps in maintaining the healthy relationship
among the partners and effective relationship helps in achieving the goals and objectives.
Collaboration also helps in effective communication and it helps in interaction among the
partners. Collaboration helps in implementing the effective strategies for the achieving the goals
set by the both parties.
TASK 3
Partnership programme
Introduction
Partnership programme among the grow more consultants and King Edward college is affected
by the different factors such as social factors which includes the affect of partnership on the
learning of the students and development of the students. Political factor includes the affect of
policies and regulations of government on the partnership and how it can influence the
partnership among them. Economic factor includes the growth in the market and how market
trends can influence the profits for the partnership. Technological factors includes the
development in technologies in order to record the performance and the standards for the
partnership.
Policies and Procedures

Policies and procedures should helps in defining the standard of the partnership as it helps in
setting the goals and objectives and also helps in understanding the mission and vision to the
people who are part of the partnership. Policies and procedures should be sound and effective as
it helps in making the work process effective and efficient (Sallie-Dosunmu, M., 2016).
Partnership processes
Partnership process consists of four stage and first stage in this process explain about the
appropriate selection of the partner for the partnership in order to make effective and efficient
partnership and helps in understanding the need for the partnership. Second stage involves about
the information regarding contracting with the partner which includes the budget for the
partnership, formulation of plan for the partnership and involves preparing the paperwork for the
partnership. Third stage involves implementation of the contract for the partnership which
involves coordination, reporting, disbursements and ensuring the quality of the program as this
stage helps in implementing the contract of the partnership effectively and efficiently. Fourth and
final stage involves close out phase in which both partners make sure that every activity is
implemented effectively and all the work processes should be effectively and efficiently
completed.
Performance standards
Performance standards helps organisation in analysing their performance in partnership and
makes sure that standards of performance should be achieved by both organisation. Performance
should be measured by using the effective tools which helps in making the change in their
strategies and also helps in formulating and implementing innovative strategies to achieve
efficiency and to achieve high performance.
Reporting systems
Reporting system is explained as the process which helps in gathering the business information
and helps in analysing the business activities of the organisation. When two organisation are
working in the partnership reporting system plays vital role in understanding the contribution of
both organisation in achieving the goals and objectives and how these process can be improved
to achieve efficiency and effectiveness (Vandewaa, Turnipseed and Cain, 2016).
Feedback
Every organisation focuses on their performance and how performance of organisation can be
improved and feedback plays vital role in evaluating the performance of the organisation and

making change in the organisation according to the need of organisation. When organisations
work in partnership feedback plays vital role in understanding their performance and helps in
implementing the changes by which productivity and profitability of the partnership can grow
(Meires, 2018).
Action plan
Action Resources Responsible Performance Standard
Business Awareness To create business
awareness among the
consumers team of
grow more and King
Edward can use digital
marketing and social
media marketing to
reach out to more
consumers.
For this task marketing
team of both parties
are responsible as it
should be done
effectively and
efficiently.
Performance standard
should be analysed by
doing the monthly
meetings with
marketing department
and meeting agenda is
to make changes in the
strategy if needed to
achieve the goals.
Product development To create learning
resources according to
the need of students
and to attract them
towards their business.
For this task research
and development team
is responsible as team
have to analyse
primary and secondary
data to understand the
need of students.
Performance standard
should be measured on
monthly basis by
organising meetings
for development in
their strategies.
TASK 4
Partnership implementation report
Partnership objectives
This part of report focuses on the importance of partnership between grow more consultants and
King Edward college and how partnership will help them in improving their performance and
helps in boosting their revenues. Partnership between two organisation are proposed to gain
market share and to target different segment groups of market. Another objective of the

partnership is to develop and improve the skill in order to achieve effectiveness and efficiency in
the market (Rode and et. al., 2017).
Outcomes
Outcomes which are intended by grow more consultants and King Edwards college is to expand
their reach and make improvement in their courses and service by the help of grow more
consultants and grow more consultants were focused on reaching out to more students as it helps
them in expanding their business and growing their business in the market.
Feedback
Feedback helps both organisation in understanding their growth and feedback helps in analysing
the deficit in the partnership and managers of both organisation focus on overcome the deficit by
implementing change in the strategies. Feedback helps in analysing the performance standards
and helps in raising the performance standards.
Evaluation
On the basis of previous feedbacks and evaluation both organisation focus on achieving their
goals and objectives by understanding the market trends and need of the students. Grow more
consultants is focusing on reaching out to more students in order to expand their market and
King Edward is focusing on attracting students to join them as they provide attractive courses
which can help students in improving their learning (Schlegel and Mortillaro, 2019).
CONCLUSION
This report concludes about the importance of emotional intelligence in the organisation and how
emotional intelligence helps managers in controlling their employees and motivates them to
achieve their goals and objectives. Emotional intelligence is considered as the tool by the
managers as it helps in promoting collaboration and helps in coordinating with the employees
effectively and efficiently. Emotional intelligence helps in promoting relationship with other
employees as it plays vital role in communicating with team members effectively and efficiently.
This report also concludes about the importance of partnership in expanding the business and
gaining market share in order to maximize profits as it helps in increasing the productivity and
profitability of the organisation. Partnership also helps organisation in targetting new consumers
and helps in expanding the business in the market.

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