Service Level Agreement for Customer by Fast IT solution

Logo
Service Level Agreement (SLA)
for Customer
by
Fast IT solution
Document Owner: Excellence College
Version
Approval
(By signing below, all Approvers agree to all terms and conditions outlined in this Agreement.)
Company address
Incorporation Number 0000000

Logo
Table of Contents
1. Agreement Overview...............................................................................................................3
2. Goals & Objectives..................................................................................................................3
3. Stakeholders.............................................................................................................................3
4. Periodic Review.......................................................................................................................4
5. Service Agreement...................................................................................................................4
5.1. Service Scope...................................................................................................................4
5.2. Customer Requirements...................................................................................................5
5.3. Service Provider Requirements.......................................................................................5
5.4. Service Assumptions.......................................................................................................5
6. Service Management...............................................................................................................6
6.1. Service Availability.........................................................................................................6
6.2. Service Requests..............................................................................................................6
Company name
Incorporation Number 0000000
Service Level Agreement
2/6

Logo
1. Agreement Overview
This Agreement represents a Service Level Agreement (“SLA” or “Agreement”) between
Excellence College. and Fast IT solutions for the provisioning of IT services required to support
and sustain IT services.
This Agreement remains valid until superseded by a revised agreement mutually endorsed by
the stakeholders.
This Agreement outlines the parameters of all IT services covered as they are mutually
understood by the primary stakeholders. This Agreement does not supersede current
processes and procedures unless explicitly stated herein.
2. Goals & Objectives
The purpose of this Agreement is to ensure that the proper elements and commitments are in
place to provide consistent IT service support and delivery to the Customer(s) by the Service
Provider(s).
The goal of this Agreement is to obtain mutual agreement for IT service provision between
the Service Provider(s) and Customer(s).
The objectives of this Agreement are to:
 Fast IT solution are responsible for maintaining and updating all the software’s and
hardware’s used within the organization.
3. Stakeholders
The following Service Provider(s) and Customer(s) will be used as the basis of the
Agreement and represent the primary stakeholders associated with this SLA:
IT Service Provider(s): Fast IT solutions (“Provider”)
IT Customer(s): Excellence College (“Customer”)
Company name
Incorporation Number 0000000
Service Level Agreement
3/6