Case Management Plan

This document is a case management plan for Bonnie, who is dealing with social phobia and taking care of her family during her mother's illness. The plan includes strategies and interventions to help Bonnie manage her fear, actions to be taken by her support system, and desired outcomes of support received.

Case Management Plan
(Short version)
Details
Name Contact no.
Ms Bonnie 0123-456-789
Background
☐Aboriginal ☐Torres Strait Islander ☐Aboriginal and Torres Strait Islander
☐ Other, please specify
Nominated support person Support person contact no.
Mrs AAA (Mother of Bonnie) 6565-454-8989
Case officer Case officer contact no.
Mr. Z 1212-232-3434
Presenting issues
Bonnie has social phobia and she used to become nervous when appearing in public. She has very limited
friend circle and often fears a lot when facing people. Though she was trying to recover and cope up with
her fear but recently her mother became ill. As a result of this entire responsibility of taking care of home
and siblings come over her. She is having even food shortage which is making her situation worsen.
Assessment
With situation when Bonnie has to interact with people or take actions she gets panic attack, dizziness and
sweating. She needs support but she does not have enough courage to ask for help due to her fear. The
bullying in school as well as illness of her mother and unavailability of father in the town is making her more
confront to her fear.
Strategies/Interventions to be used
Bonnie must be make understood that she can manage the situation but she must try to remain calm. In
cases when she faces any panic attack she must discuss the issue with the teachers or other school
members. With greater interaction she will be able to cope up with her fear. For financial assistance she
can ask her father and can even search for some part time work.
Action to be taken
The clinical counselling must be scheduled properly and regularly for her. Her family members must also
assured that they provide at least emotional support. The teachers of Bonnie must also be involved so that
they can help her to overcome the bullying issues at school. The school must also be requested from the
social supporters so that they can give extra time to her for paying fees. It will reduce the anxiety of Bonnie.
Individual’s desired outcomes of support received
Bonnie wants to overcome her fear so that she can help her family during her crisis. She also wants that
her school fees and food for her family is supported at least for few months until her mother recovers.
Case management plan developed in consultation with
Bonnie
Who will provide the required support?
Psychological counsellor They will help Bonnie to confront her phobia and to minimise its symptoms.
Food foundations The food foundations can arrange the meals for Bonnie and her family until
the situation improves.

For what length of time is support required?
Psychological counsellor 1 year
Food foundations 2 months
Commencement date Proposed end date Review date for individual case plan
27/11/19 27/11/20 01/02/19
Under what conditions?
In case Bonnie have panic attacks she must contact to her counsellor or friends so that her anxiety and
symptoms are controlled.

Case management plan authorised by Date
[Name ofindividual using service] [Enter a date]
Signature
Support worker Date
[Full name] [Enter a date]
Signature
Case officer Date
[Full name] [Enter a date]
Signature