HR Report: Developing Individual, Team, and Organizational Growth

This report provides a detailed analysis of HR development within an organization, using Whirlpool as a case study. It begins by identifying the essential professional knowledge, skills, and behaviors required of HR professionals, emphasizing communication, leadership, and performance management. The report then delves into a personal skill audit, assessing areas for improvement and outlining a professional development plan for an HR consultant, focusing on communication, conflict management, and time management. Furthermore, the report explores the differences between organizational and individual learning, training, and development, highlighting the need for continuous learning to drive sustainable business performance. It also examines the contribution of high-performance working to employee engagement and competitive advantage, concluding with an evaluation of various performance management approaches and their role in fostering a high-performance culture and commitment within the organization.

DEVELOPING INDIVIDUAL,
TEAM AND
ORGANIZATION

Table of Contents
INTRODUCTION........................................................................................................................................3
LO 1...............................................................................................................................................................3
P1 Professional knowledge, skills and behaviour required by HR professionals......................................3
P2 Analyse Personal skill audit to identify knowledge, skills and behaviour and develop a professional
development plan for HR Consultant............................................................................................................4
LO2................................................................................................................................................................5
P3 Analyse Difference between organisational and individual learning, training and development........5
P4 Analyse the need for Continuous learning and professional development to drive sustainable
business performance.................................................................................................................................7
LO3................................................................................................................................................................8
P5 HPW contribution to employee engagement and competitive advantage............................................8
LO4................................................................................................................................................................9
P6 Evaluation of different approaches to performance management and how they support High
performance culture and commitment.......................................................................................................9
CONCLUSION..........................................................................................................................................10
REFERENCES...........................................................................................................................................10

INTRODUCTION
This study will be based on development of individual, team and organisation.
Development of individual, team and organisation assist the firm in achieving their
organizational objectives effectively and efficiently. This assignment will be based on the case
study of Whirlpool. Whirlpool is multinational company operating its various activities in all
over the regions. Whirlpool provides various product and services such as home appliances like
refrigerator and various small and major appliances. This study will determine about various
skills, knowledge and behavior of the HR professionals. This study will include the analysis of
factors which are considered when implementing and evaluating inclusive learning and
development to drive sustainable business performance. Furthermore, this assignment will apply
knowledge and understanding to the ways in which high performance working contributes to
employee engagement and competitive advantage.
LO 1
P1 Professional knowledge, skills and behaviour required by HR professionals.
Professional knowledge required by HR professional
Hr professional requires various knowledge in order to perform its various functions such
as recruitment, selection, providing training and development to the employees managing human
resources in the organisation etc. HR professional must have proper knowledge about its
employees behaviour and their wants in order to satisfy their wants. HR professional must have
knowledge regarding various problem affecting the performance of employee in order to provide
them solutions(Essential HR Manager Skills and Competencies, 2017). HR professional must
have knowledge regarding its work for successful achieving the organisational behaviour. HR
professional provide various knowledge to their employees thus it is important to poses
knowledge about various tools and techniques used by the organisation so that they will be able
to provide better training to the employees. HR professional require knowledge regarding the
culture followed in the company and also have knowledge to formulate various strategies in
order to improve productivity of the organisation (Bolden, 2016). HR professional of Whirlpool

must have professional knowledge about human resource management in order to accomplish
goals of the firm.
Professional skills required by HR professional
Professional skills are important for HR professional in order to communicate about
various matters to build a strong team. There are various skills required by HR professional in
order to achieve organisational objective of firm. Skills of HR professional consist of employee
relation which is important for HR professional to maintain a good relationship with its
employees and motivate them to work harder to achieve better results in order to improve their
performance. Professional skills assist Hr professional in achieving better result and increase
productivity of firm (Duffield and Whitty, 2015). HR professional must have communicating skills
which assist them in reducing conflicts between employees and helps in maintaining proper
communication between department to perform various activities of organisation in a proper
manner. Hr professional require performance management skills in order to have track of its
employee performance so that weak points which affect the performance of the employee are
figure out in order to improve their performance and increase their efficiency level. HR
professional of Whirlpool possess various skills in order to effectively achieve the organisational
objectives. these skills consist of communication skills, leadership skills, performance
management skills etc.
Professional behaviour required by HR professional
Professional behaviour is related to etiquettes which are required at a workplace.
Professional behaviour consist of respect and courtesy which defines the personality of
individual. Professional behaviour of HR professional include respect for the employees of the
organisation. these must be no discrimination between the employees on the basis of their job
position. Communication must be clear so that it is understood by every person working in the
organisation. Professional behaviour include honesty and respect which is required to perform
the work in a better way. Professional behaviour include time management which helps HR
professional in completing their work before deadline occurs. Professionalism is required at
every level of management in order to maintain professional relation in the organisation.
Professionalism helps in completing the targeted goals (West and et.al., 2014). Professional
behaviour of HR will assist the firm in improving efficiency level of employees which will

increase productivity of organisation. HR professional of Whirlpool maintain professional
behaviour at workplace in order to have proper work environment at organisation and also ensure
rules and regulation are followed at workplace to have proper functioning of the activities of
firm.
P2 Analyse Personal skill audit to identify knowledge, skills and behaviour and develop a
professional development plan for HR Consultant
Skill audit helps in identifying various skill gaps of the HR in order to reduce those gaps skill
audit is performed. Personal skill audit of Hr consultant include its strength, weakness
opportunities and threat.
Personal Skill Audit
Skills Poor Average Good
Communication
Maintaining relation
with others
Listening Skills
Conflict management
Leadership skills
Performance
management skills
Time management
Personal skills Knowledge Behavior Skills
Communication Hr manager require
knowledge which assist
in performing the
various activities of the
firm. The knowledge
consist of employee
knowledge. It requires
knowledge about the
Behavior is related to
etiquette, respect and
courtesy. I have poor
communication skills
due to which I am not
able to provide the other
employee's knowledge
about behavior which is
I have poor
communication skills
which will affect by
profession as HR as I
will not be able to
provide accurate
information to other
members regarding

conflict resolution, it
must have knowledge
about the
communicating skills to
communicate with the
employees regarding
various matters. Also, It
includes knowledge
regarding training,
recruitment etc. I have
excellent communication
skills which will helps in
providing knowledge to
the employees regarding
various functions.
required at workplace. various matter.
Maintaining relation
with others
I am average at
maintaining relation with
other which will provide
assistance in my
profession as I will be
able to maintain good
relation with the
employees.
Maintaining relation
with others will provide
guidance to the others
regarding their behavior
at the workplace.
I am good at maintaining
relation with others
which will help in
providing benefits in my
profession.
Listening skills I have better listening
skills which will help in
increasing my
professional knowledge.
Better listening skills
assist in improving my
professional behavior at
the workplace which
will help in increasing
my confidence.
I have better listening
skills due to which I will
be able to perform my
job role and Hr
efficiently.
Conflict management I have poor conflict
management skills that
will affect my
professional knowledge
and will not be able to
understand the solution
required for problems.
Poor conflict
management skills will
impact on my
professional behavior
due to which it will
hamper my Job role.
I have poor conflict
management skills due
to which it will have
impact on my
professional skills as HR
and I will not be able to
resolve the conflicts
between employees.
Time management I have poor time
management skills due
to which my knowledge
will be affected and I
will not be able to get
the knowledge relating
Due to Poor time
management skills my
professional behavior
will be affected as I will
not be able to punctual
towards the work.
Poor time management
skills will affect my
professional skills as I
will not be able to
provide time duration
top the employees for

to time allocation for
various task.
completing the various
task.
Professional Development Plan
Skills to improve Current status Future status Time duration
To improve
Communication skills
Being a Hr I lack in
communicating
effectively with other
staff members due to
which I am not able to
provide communicate
my point properly during
recruitment.
I will improve my
communication skills by
engaging with other
employees and working
on it by increasing my
knowledge and
interacting with the
others.
One week from the
starting date
To improve conflict
management skills
I am poor at managing
conflicts arising in the
organization due to
which there are many
clashes between the
employees which affect
the organizational
behavior.
I will improve this skill
to be able to resolve the
conflicts between the
employees which will
help in providing the
healthy work
environment and create
positivity among the
other employees.
Two week from the
starting date
To improve time
management skills
I lack in managing the
time for completing the
various task due to
which I am not able to
complete the work in
proper time
I will have effective time
management skills
which will helps in
completing the work in
proper time .
Three week from the
starting date
Strength
 I have strong communication and
interpersonal skills which are required
as a HR consultant.
 I have knowledge about time
management in order to complete the
task on time to achieve the objectives
Opportunities
 Opportunity to learn from new
challenges and to perform the best.
 Opportunity of increasing my
knowledge to gain more skills.
 As an HR consultant I have
opportunity to grow my knowledge by

of organisation effectively and
efficiently.
 I possess knowledge about various
software which are required by
organisation to perform its various
activities.
 I have good leadership quality which
will help organisation in team
development and also assist in
increasing the performance level of
employees.
working at the best organisation.
 Opportunity to increase its
communication skills and learn
various tools and techniques to gain a
competitive advantage.
Professional development plan for HR consultant
Professional development plan is a process to develop the skills and knowledge of an
individual to achieve objectives of organisation. Hr consultant of Whirlpool in order increase its
skills ensure that proper professional plan is being implemented to work according to plan to
achieve the targeted goals. Professional development plan requires learning of various new
techniques and skills. Professional development plan includes increasing communication
between different department to improve relation with the employees. professional development
plan involves formulating different strategies to increase training and development of employees
to improve their performance level in order to achieve the objectives of organisation.
Professional development for Hr consultant include setting goals in order to make proper
planning to achieve those goals (Stoll and Kools, 2017). Hr professional development plan include
evaluating the performance in order to identify loop holes present in the plan to make effective
measures for the development of HR consultant. Whirlpool for developing professional
development plan ensure that goals are set and proper strategies are formulated for
accomplishing the set goals (Professional Development Plan, 2016). It also ensures that various

measures are taken to improve skills and knowledge of HR so that objectives of organisation are
achieved effectively and efficiently.
LO2
P3 Analyse Difference between organisational and individual learning, training and development
Basis Description Organisation Individual
Learning Leaning is a process
of acquiring new
things, modifying
existing things ,
acquiring
knowledge , skills
and behaviour in
order to improve their
personality.
Organisational learning is
related to acquiring new
process, skills, techniques
in order to achieve the
organisational objectives
effectively and efficiently.
Organisation in order to
gain a competitive
advantage for the firm
improve their learning
skills. Learning provide
organisation to increase
their knowledge so that
they can train their
employees. organisational
learning assist in
improving communication
between different
departments. Whirlpool in
order to gain learning
have improved their social
media presence in order to
identify various techniques
which will assist them in
satisfying their customer
needs quickly.
Individual learning
assists the firm in
developing individual
skills and knowledge
which will improve
their performance
level. Individual
leaning assist
Whirlpool in
increasing in the
employee’s
performance by
implementing learning
cycle theories.
Individual learning is
important to increase
employee’s moral
towards work.
Individual learning
assists individual in
gaining their personal
objectives by
improving their skills
and knowledge.

Training Training is important
to increase the
efficiency level of
employees and
improve their
knowledge and skills.
Training makes the
person confident
about their work.
Organisation training
assist the firm in
increasing their
profitability and also helps
in increasing their market
share. Organisation
training is important to
improve the profitability
of firm and also provide
their employees with great
experience and
knowledge. Organisation
training will give their
employees motivation.
Training helps in
increasing communication
between employees.
Whirlpool in order to
provide its customer with
better facilities provide its
employee training in order
to provide knowledge
about customer
behaviour .
Individual training is
related to increasing
knowledge,
experience and skills
in order to improve
their performance
level. Individual
training is provided by
the Human resource
management to
increase their
performance level.
individual training
leads to improved
performance level and
motivation for the
individual. Whirlpool
provide its employees
training in order to
increase their morale
and also increase their
satisfaction level.
Development Development is
related to overall
development of the
individual and
organisation.
Development leads to
increase in market
share , increase in
scope, size, position
etc.
Organisation development
is related to improving
effectiveness for
accomplishing the goals of
the organisation.
Organisation development
is based on the
development of
individuals. development
assist organisation in
Individual
development helps in
improving the
performance level of
employees and also
assist in increasing
their morale.
Development of
individual is based on
the working

increasing g their overall
productivity and also helps
in expanding their
business in all over the
regions to increase their
market share. Whirlpool
provide it employees
proper training in order to
improve their performance
and develop their
capabilities to perform
their best in every task
assigned.
environment of
organisation. Positive
working environment
will improve the
employee performance
whereas negative
environment will
reduce their
performance level and
thus overall
productivity of the
firm will be reduced.
Whirlpool in order to
provide its employee
proper training and
development
implemented high
performance working
in the organisation.
P4 Analyse the need for Continuous learning and professional development to drive sustainable
business performance
Continuous learning and professional development assist the organisation in increasing
their performance level and also assist in increasing their productivity. Continuous learning
assists in increasing the knowledge of the individual and brings innovative ideas to increase the
brand image of the organisation. Professional development is related to development of
individual behaviour, skills and knowledge which helps them in achieving their targeted goals
and assist in the overall development of the individual. It is important to have continuous
learning in order to gain competitive advantage and increase the efficiency level of the individual
(Rae and Wang, 2015). Continuous learning includes Kolb’s learning cycle theory which will assist
in understanding the importance of continuous learning in the organisation. Learning cycle
theory of Kolb consist of four stages which include the following:

 Concrete Experience: this stage of learning cycle theory consists of experiencing new
things or reinterpreting the existing experience. This stage provide experience to the
individual, team or organisation with a task in order to provide them knowledge and
skills.
 Reflective observation: this stage of learning cycle provides that individual must review
what has been done and experiences. This stage provides individuals with different ideas
which helps them in improving their learning abilities.
 Abstract conceptualisation: this stage provides an interrelationship between concrete
experience and reflective observation in order to make comparison between what they
have done and what they already know.
 Active experimentation: this stage of learning cycle involves practical implementation of
what they have learnt. Learning helps the individual in increasing their efficiency level.
This level give learner with the time to make a plan for experimenting their learning
(Haque. and et.al., 2015).
Continuous professional development requires understanding of learning cycle in order to
understand about the importance learning in increasing the business performance.
Continuous professional development helps the individual and team in providing various
new ideas relating to achievement of organisational objectives.
Whirlpool in order to provide its employees with continuous learning have to
ensure that employees are provided with training to improve their performance level.
Whirlpool must implement the learning cycle the in order to provide its employees with
high skills and knowledge.
Gap analysis is related to comparison of actual performance with desired
performance. This assist in analyzing the need of learning. Gap analysis involves
following steps:
 Identify the learning needs
 Prioritize learning needs.
 Prepare a learning plan

 implement the learning plan
 Evaluate the learning plan
 Record all learning activities.
Whirlpool by following these steps will be able to reduce the learning gap in the
most effective and efficient manner. The organization by making the gap analysis in
which it will perform the various steps which will assist in reducing the learning gap and
will help in continuous professional development.
LO3
P5 HPW contribution to employee engagement and competitive advantage
High performance working assist the organisation in increasing their employee’s engagement to
work towards the goals of the organisation. HPW system implemented in the Whirlpool will assist them
in increasing their overall productivity and will also improve their employee’s knowledge and efficiency.
High performance working contribute to employee’s engagement and competitive advantage in the
following way:
 High performance working Assist Whirlpool in shared commitment to the vision and extra
ordinary goals. This HPW system will increase their productivity and profitability by identifying
their vision and extra ordinary goals of the company. HPW by Sharing commitment about the
vision and goals to their employees will assist them in increasing their efficiency and thus achieve
the competitive advantage for the organisation.
 HPW will help the teams in communicating about the team goals and vision throughout the
organisation. This system will assist in improving the communication process and thus increase
communication between employees which assist in increasing employee engagement. HPW
system will support Whirlpool in gaining a competitive advantage by increasing communication
process between different department which assist in increasing performance level.
 HPW contribute in shared accountability for results by engaging employees in various discussion
relating to achievement of the goals. This system provides employees with their responsibility
towards objectives of the firm.

 HPW contribute in increasing Mutual respect and solidarity between employees in order to
remove communication barriers between employees which hampers the working environment of
the organisation
 HPW assist Whirlpool in increasing their efficiency level by discussing various issues which are
being faced by the organisation. This provide Whirlpool with a competitive advantage which
support them in reducing the problems faced by the organisation and thus can increase their
market share.
LO4
P6 Evaluation of different approaches to performance management and how they support High
performance culture and commitment
Performance management Approaches are those which assist in improving the performance of
employees to achieve overall objectives of organisation. Whirlpool in order to improve their employee’s
performance implemented the performance management approaches which will increase the employee’s
efficiency level. The following are various performance management approaches adopted by Whirlpool:
 Behavioural Approach: Behavioural approach of performance management is used to identify the
behaviour, working pattern of their employees on the bases of their employee’s performance.
Behavioural approach link performance of the employees with objectives of organisation. This
approach of performance management is reliable and accurate. This approach provides benefits to
the managers in understanding their employees in a better way by keeping record of its
employees (Payne and Calton, 2017). There are some drawbacks of this approach the most
important limitation of this approach is that bigger workforce means large data but not many
managers to evaluate employees. Whirlpool uses this approach of performance management to
understand their employees behaviour in order to satisfy their wants for increasing their
performance level. These approach uses two techniques to measure employee performance which
includes BARS (Behaviorally anchored Rating Scale) and BOS (Behavioural observation scale).
Behavioural approach of performance management will assist in High performance culture and
commitment by increasing their employee’s performance by evaluating their behaviour and link
their personal objectives with that of organisation.
 Comparative approach: This approach of performance management require rating to compare the
performance of individual with others. This approach provide rating to the employees on the basis
of their performance in their work. These approach includes: ranking, Forced distribution, paired
comparison. Ranking consist of simple ranking and alternative ranking. In simple ranking,

organisation rank individual on the basis of high performance to low performance(Mester,
Andrews, Allen and Chiozzi, 2018). In alternative ranking, the employer selects the best one and
reject others. Forced distribution the organisation put certain percentage of employees in
predetermined categories. Paired comparison related to comparison between every employee with
that of other employees. Whirlpool uses this approach in order to differentiate between employee
performance. This approach of performance management assists the organisation in high
performance culture and commitment by making comparison Whirlpool will be able to know
about their weak employees in order to improve their performance level HPW will assist the
organisation.
 Collaborative working: Collaborative working is related to working in group in order to achieve
the group goals. Collaborative working requires transparent communication between the group
members. Transparent communication between group reduces the changes of conflicts and
increase level of performance between team members. Collaborative working assist high
performance working culture and commitment by increasing team work for achieving the
objectives(Li and Su, 2015). This approach of performance management helps in improving
employee performance level and productivity of the organisation.
CONCLUSION
From the above study it has concluded about various skills, knowledge and behaviour
required by the HR professional to achieve the objectives of the organisation effectively
and efficiently. It has also provided with the professional development plan for HR
consultant which included setting goals, formulating strategies for developing skills and
knowledge and measuring the loop hole when implementing a development plan to take
corrective action. This study has also analysed the difference between individual and
organisational learning and training and development. Furthermore, it has provided
knowledge about continuous learning and professional development with the help of
learning cycle theory. Moreover, it has provided with HPW contribution to employee
engagement and competitive advantage with the help of shared commitment towards
goals, transparent communication etc.

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