Developing Individual, Teams and Organization

Report also present complete personal skills audit by using SWOT analysis and to over comeovercome those weaknesses, it also present personal developmental plan.Italsoanalyses organizational and individual learning, training and development with demonstrating understanding of how high performance work (HPW) contributes to employee engagement as well as competitive advantage. They must have good communication skills which help them to identify strengths and weaknesses related to their profession.

Developing Individual,
Teams and Organization

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
1. Presenting appropriate and professional knowledge, skills and behaviours required by HR 1
2. Presenting personal skills audit and Personal Developmental plan...................................2
3. Presenting difference between organizational and individual learning, training and
development...........................................................................................................................5
4. Presenting a need of continuous learning and professional development in the context of
Whirlpool................................................................................................................................6
5. Presenting how High performance work(HPW) contribute to employees’ engagement and
competitive advantage............................................................................................................8
6. Presenting different approaches of Performance management..........................................9
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13

INTRODUCTION
Individual team and organizational plays an important role and entire success dependents
upon the ability entire team work in order to improve their performance in working
environment. The present report deals with Whirlpool which is a multinational company
operating in more than 70 countries at global level and offer home appliances. Report mainly
focusses on different factors that creates obstacles on company's growth. It describes appropriate
and professional knowledge as well as skills required by HR professionals in order to raise
Whirlpool productivity. Report also present complete personal skills audit by using SWOT
analysis and to overcome those weaknesses, it also present personal developmental plan. It also
analyses difference between organizational and individual learning, training and development
with demonstrating understanding of how high performance work (HPW) contributes to
employee engagement as well as competitive advantage. Report also evaluate different
approaches of performance management that support high performance culture.
1. Presenting appropriate and professional knowledge, skills and behaviours required by HR
HR professionals of Whirlpool must have a complete knowledge related to their
profession. They must have different skills and knowledge which are mention below:
Skills/ Behavior:
 Human Resource must have capability of decisive thinker and able to understand data
and information quickly. This ability will help them to take better decision for a
company's welfare and raise overall performance of a company (Maxwell, 2018).
 Another important skill which they must possess is Collaborative, this skill helps them to
achieve all defined goals at prescribed time: as a result it automatically enhance
productivity of a company. Being cooperative with others employees or employers will
also help in building up strong bonding between them.
 HR also have courage to face up different challenges in order to enrich companies.
 Empathy is the another major soft skill which HR professional must have. Without the
ability to understand another point of view or to realize about situation, they cannot take a
better decision for a company. So they must have empathy.
 Speaking is another ability which help to convey best message in an effective manner so
that there should not be any lack of communication (Musgrave and et.al., 2018).
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 If HR Professionals have strong critical thinking, then they can easily identify strength
and weaknesses of alternative solutions and find easy ways to mitigate those.
 They should have strong management skills in relate to financial as well as personnel
resources which help them to keep motivate their employees and it is their duty to keep
them directing in order to achieve company's all defined goal while on the other side,
having great knowledge of financial resources will also aid to find out how much money
will be needed to get work done.
Knowledge:
 Personnel Recruitment: HR professionals of Whirlpool must have a knowledge of
principle and procedures related to personnel recruitment, and these candidate will help
to attain defined goals (Gutenbrunner and et.al., 2018).
 Training and Leadership qualities: They also have good knowledge related to training
sessions where they train employees and enhance their confidence level to do high
performance work. They must possess all leadership qualities that help them to take a
business in further level of success and also provide all benefits which are directly
related to employee's growth performance .
 Maintain Relationship: They also have enough cognition of labour relations and
negotiations with good leadership techniques (Thayer and et.al., 2018). Moreover, they
must maintain coordination with people working in a company and involve them in
Whirlpool's strategic planning, resources allocating etc.
 Knowledge related to laws: They also have good knowledge related to laws, legal
codes, government regulations, company laws and agency rules because these help HR to
solve complex problems. HR professionals should have good communication skills in
order to convey proper messages to their employees and managers. and they must take
different sessions of career counselling and provide guidance related to future growth.
2. Presenting personal skills audit and Personal Developmental plan
Being a HR manager, I have good communication skills which help me to convey my
messages to others in order to work in an efficient way and have an ability to resolve issues of
my employees. In order to identify my personal skills to be a HR manager, SWOT analysis will
help me. As it assists me in order to determine strength and weakness which will help me to
provide better chance with great improvement.
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Strength: Weaknesses:
 Have good communication skills.
 Easily adapt change management
structure of a company.
 Deal with complex problem
 Negotiation
 Management of personal skills.
 Strong knowledge
 Good monitoring skills.
 Conflict management and problem
solving.
 Good business strategy.
 Decision-making is not so strong
because of emotional attachment.
 lack of risk management skills.
 Time management skills.
 Lack of some leadership quality such as
not dual focus.
Opportunities: Threat:
 to learn new things, get exposure to
develop various skills which are
required for executing functions in
systematic manner.
 Tough competition
By using SWOT analysis, I can easily determine my weakness and to overcome those, I
have made personal development plan that assist me to mitigate above mentioned problem and
help me to become Human Resource and it is discussed below:
Personal Developmental Plan
Weaknesses Objectives Mitigation strategy Time
Decision-making To enhance this skill, I
can take strong
decision making, with
much faster rate
without getting
confused so that help
me in my future
In order to overcome
this I plan to visit
different conferences
and workshop and can
aid to control my
emotions which help
me to take better
1- 2 months.
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achievements. decision for my
business and me too.
Risk management
skills
Enhance my risk
management skills
which help me to take
appropriate action at
proper time without
making extra efforts.
I plan to read many
articles related to
experience of other
peoples that help me to
understand which
correct strategy should
take at a time of facing
any risk.
1 month
Time management Intensify my time
management skill
which help me to
become good HR.
To overcome this, I
plan to visit some
seminars where I learn
to manage my work
with time that help me
to enhance my time
management skill.
1 month.
Leadership
quality(Dual Focus)
To balance between
many task at the same
time I need to be dual
focus in my job
profile.
In order to raise this
skill, I should learn
how to plan 2 different
things in same time
which can be done by
attending some
professional
conference.
30 days
By using Personal developmental plan, I plan to improve my weakness and increase my
strength so that I can perform well and achieve all defined goals and objectives for my company.
By using personal development plan, I can easily take right step in order to overcome my
imperfectness such as by good decision-making skill I can take my business in next further level
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of success. While on the other side, there is need to improve risk management skills and to
amend this I start reading articles related to professionals experience management capability that
help me to learn some basic steps and the entire personal developmental plan will help me in my
professional development.
3. Presenting difference between organizational and individual learning, training and
development
Individual Learning Organizational learning
 In the context of Whirlpool, Individual
learning is a simplest process where a
person can capture, distribute and can
effectively use own knowledge in order
to meet company's objectives (Barrett,
2018).
 Individual learning will help to lead
some behavioural change that aid to
improve Whirlpool's working
performance.
 It is very important and support in
development of employees in order to
create result in well-defined manner.
 Organizational learning is a procedure
of creating, using and sharing
knowledge in a firm in order to build
relationships with each other’s.
 Organizational Learning examine how
team learning will help to cope up with
individual's knowledge (Dodlova,
Giolbas and Lay, 2018).
 It can take place at two level: single
loop which help to deal with problems
and double loop that examine the cause
of situation which can be lead to review
Whirlpool's premise.
Training Development
 Training is a learning process where
information can be give through speech
or any written document in order to let
other overcome their weakness.
 Training must be given to employees of
whirlpool for high performance work as
well as personal motivation (Hawkins,
 It is an educational process of growth,
learning and result are come in a form
of changes.
 In the context of Whirlpool, there is a
need to adapt change in all employees
in order to attain all defined goals and
objectives.
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2017).
 It only focus on present outcome of
Whirlpool performance.
 The main objective of training is to
improve working performance of
employees.
 It is done for short term period.
 It based upon future result of company's
growth.
 The purpose is to prepare employees to
face future challenges (Kassim and nor,
2017).
 Development is done for long term.
4. Presenting a need of continuous learning and professional development in the context of
Whirlpool
Continuous learning and development are consider as an important aspect for employees
and Whirlpool for success in today's market place. There is a need to have continuous learning
because of following points which are mentioned below:
Increased productivity: Promoting personal developmental programs will help to raise
productivity of Whirlpool and makes employees feel happier in their job place. Continuous
learning helps employees to keep focusing on work while professional development will keep
raising their performance by giving motivations related to their work and this will help them at a
time of promotion. This bring efficiency in employees while working with professional (Li and
et.al., 2017).
Retention: Continuous learning and professional development help employees to keep
holding their positions in their job profile. And in this Human Resource plays an important role
because they are the person who keep employees motivating in order to do work in an effective
manner to attain all defined goals. To cope up with changing trends, employees need a guidance
of HR and this will help them to keep possession their position as it is.
Growth in Team work: Continuous learning and professional development comes up
with ethics training and some learning programs that makes a team to work in an effective
manner and help in growth of a team. This also help employees of Whirlpool to enhance their
knowledge as well as skills to do work better for a company and to move into new position. This
also lead to increases in employees confidence (Schein, 2017).
By supporting and understanding continuous learning and professional development,
employees of Whirlpool can easily build strong and diverse workforce. As a result, it will aid to
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attain all defined goals and objectives of a company and even help in improving their current
working performance.
By using Kolb's Experimental Learning theory, worker of Whirlpool can learn from their
own experience and according to Kolb's learning cycle which help employees of Whirlpool to
learn in better way and the cycle consist four elements such as :
Experience: in this stage, learner can explore its past experiences by reinterpretation of
their existing experiences. It is a stage where employees of a company share their past
experience so that they learn what is good for a future of a organization (Hedman, 2016).
Reflect: Under this second stage, employee can reflect their own experience on personal
basis. It involves thinking and reviewing of other experiences which lead to formation of new
concept as well as ideas.
Conceptualize: in this third stage, new ideas can be formed by employees on the basis of
reflection and can modify the existing ones in order to succeed a business. These ideas must be
in favour of a company or for the success of it.
Plan: According to this experimentation stage, learners or employees of a quoted
company can be experience by their applied ideas in order to face up new challenges and these
ideas should be assist for the betterment or welfare of a company (Paul, He and Dennis, 2018).
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Illustration 1: Kolb's Learning cycle
Source: (Kolb's Learning cycle, 2018)

5. Presenting how High performance work(HPW) contribute to employees’ engagement and
competitive advantage
High performance work (HPW): High Performance Work is refers to managing
company's work in such a way that helps to creates more involvement of their employees or
managers just to attain high level of working performance for a quoted company. And HR of a
quoted company always try to use those business strategies that are based upon quality and
innovation which more likely to adopt HPW practices.
Benefits of HPW to employee engagement:
 A better employee: the biggest benefit of using HPW in Whirlpool is that it help
improving performance of employees, which further help to attaining company's defined
objectives (Warrick, 2016). Having high performance in a working place will assist to
add more new products and as a result, it automatically raises productivity of a company
and keeps employees engaged within working environment.
 A better organization performance: By adopting unique marketing strategy will also
help to raise working performance of an employees and this set Whirlpool clearly apart
from their competitors and raise the attractiveness towards new customers and even
workers also feel strong corporate social responsibilities. This leads Whirlpool to enjoy
better reputation in business community as well as society.
 Achieve high result: As employees engagement increases it direct raise company's
productivity and as a result company's financial status will automatically increases.
Profitability also raise as cost become lower and turnover is higher that help to move
Whirlpool in right direction. In this way HPW contribute towards an employee’s
engagement (Parmenter, 2015).
 Centralized decision-making: By using High performance working, Whirlpool can also
take better decision for the welfare of a company and also enhance employee engagement
and as a result, it will help to avoid many conflicts between them and a proper result will
come in the form of best financial output.
Impact of High performance work on HR practices:
HPW creates direct impact on HR practices and it help to increases overall performance
of a company while on the other side, Human Resources also affected in positive sense by high
performance of employees because it assist to raise Whirlpool's productivity as well as raise in
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financial situation (Katzenbach and Smith, 2015). It has been analysed that if HPW are
implemented effectively then employees will automatically developed strong relationship within
an organization that help to support environment which is based upon worker's skills, by taking
regular feedback related to their performance, availability of attractive rewards will also help
employee's to keep enhancing their working performance.
There are some barriers while implementing HPW on Whirlpool such as:
 Relationship/ trust issues: it sometimes creates issues related to trust and comes when
there is lack of team efficiency and quality issues which leads to start conflicts between
team members of quoted company.
 Lack of core values/ clarity: if proper communication is not passes then there is chances
to decreases in performance of employees that directly affect company's productivity
(Maxwell, 2018).
 Poorly designed performance: when performance matrix is poorly designed it directly
set up internal competition and leads to low coordination, collaboration and conflicts
between them.
6. Presenting different approaches of Performance management
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PERFORMANCE
MANAGEMENT
APPROACH
Quality Approach
Result Approach
Behavioral Approach
Collaborative Approach

Collaborative Approach: This approach helps to establish coordination between
employees that aid to attain defined goals and as a result assist to support high performance work
(Approaches for measuring performance of employees. 2018). On the basis of taking regular
feedback and monitoring the coordination of different employees will help HR of Whirlpool to
measure the performance of each and every individual.
For example, In Whirlpool, if a promotional event is launched then it needs collaborative
efforts in order to make a product launching successful for this reason, financial department help
to creates budget for each activity while marketing and sales department comes up with their
plan for its success.
Advantages:
 It increases methods of achievement.
 Enhance problem solving skills (Musgrave and et.al., 2018).
Disadvantages: Lack of team support decreases overall performance.
Quality Approach: This mainly focus on improving customer satisfaction by reducing
errors and help in achieving continuous service improvement. In quality approach, employees
performance can be measured by by taking regular feedback from peers and clients or managers
and an organization even take some steps in order to improve their quality of work. This method
is mostly help in solving conflicts through employees and can be helpful to enhance performance
of each employees.
For example, if HR of Whirlpool taking regular feedback of their employees and tries to
resolve performance issues then they will definitely enhance their high performance work that
creates direct impact on company's overall performance (Gutenbrunner and et.al., 2018).
Advantages:
 involvement of external and internal factors.
 Problem solving through teamwork.
Disadvantages:
 Discourage creativity Employee resistance.
Result Approach: It is simplest theory where HR of Whirlpool can rate their employees
on the basis of performance results. Such as they can uses balance score card in order to evaluate
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and help to motivate employees for better performance and even take feedback too (Thayer and
et.al., 2018). By using result approach, HR can easily identify employee's working performance
on the basis of result produced by them. Even by using balance score card technique a proper
result can be determine by an organization.
For example, in Whirlpool, HR assign different activity in order to check employees
efficiency and by using result based method, they can rate up performance which help them to
determine the skills of different employer.
Advantages:
 Convert strategies into operations.
 Consider mainly external factors such as customers.
Disadvantages: lack of focus of HR aspect or absence of key stakeholders.
Behavioural Approach: The oldest form of performance measurement techniques which
help in ranking different employers on the basis of their action (Barrett, 2018). In this approach,
quoted company can measure working performance by BARS technique in which 5 to ten
vertical scale rate their performance and they can be ranked on each anchors (parameter). This
technique help to provide more specific detail related to employee behaviour for an effective
performance.
For example, HR of Whirlpool organize a team session in order to judged them by using
Behavioural Observation Scale (BOS) consist 5 to 10 vertical lines that rates employees
performance and by using this supervisors only remember those behaviours that defines closely
to performance scale which specify actual working of every employees.
Advantages:
 provide specific description with frequency that aid to identify employee behaviour
towards an Whirlpool.
Disadvantages:
 Large data which managers has to remember.
CONCLUSION
By summing up above report it has been concluded that developing team and
organization plays an important role. It also presents that working in a team will definitely affect
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Whirlpool's overall working performance and it mainly depends upon team for their innovative
skills that boost up company's financial status. Though quoted company has lack of collaboration
and constructive conflicts but these all are resolve by using different high performance work that
help to raise company's overall productivity and financial situation. It has been concluded that by
using different performance management approaches such as result based that help to identify
company's employee's overall performance whereas behavioural approach determines behaviours
of workers. So overall these approach support high performance culture and commitment and
raise company's profitability with its brand image.
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Hedman, E., 2016. Leadership Team Tool for better meaning making: Developing leadership
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KPIs. John Wiley & Sons.
Paul, S., He, F. and Dennis, A. R., 2018. Group Atmosphere, Shared Understanding, and Team
Conflict in Short Duration Virtual Teams.
Schein, E. H., 2017. Organization development: A Jossey-Bass reader. John Wiley & Sons.
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Thayer, A. L. and et.al., 2018. Addressing the paradox of the team innovation process: A review
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