Developing Individuals and Teams Assignment

DEVELOPING INDIVIDUALS AND
TEAM

TABLE OF CONTENTS
INTRODUCTION......................................................................................................................2
P1 Appropriate knowledge, skills and behaviours that are required by HR Professionals....3
P. 2 Developing professional plan on the basis of personal skill audit.................................5
P 3 Difference between organisational learning and individual learning, training and
development...........................................................................................................................7
P4 Analysis of the continuous learning and professional development to drive sustainable
business performance.............................................................................................................8
P 5 High performance working contributes in employee engagement and competitive
advantage in the company....................................................................................................10
P.6 Evaluation of the various approaches of Performance management.............................12
REFERENCES.........................................................................................................................15

INTRODUCTION
In the present world, there is an intense competition in the business environment as
more and more businesses are entering into the market. Achieving success and competitive
advantage within the marketplace needs highly skills and dedicated employees in an
organization. There are various teams in a company which are developed with human
resources of the organization to perform different functions and business activities. The
present report is in context to Whirlpool, a leading company that deals in electronic and
related services to its customers. This study will focus on skills, knowledge and abilities an
HR professional must possess to manage the human resources in an organization effectively.
In addition to this, the report will determine the extent to which organizational training and
development differs from individual learning. Furthermore, It will also identify the level to
which sustainable business performance can be attained with the help of continues
professional development. Various approaches of performance management will be also
determined in the present report.
P1 Appropriate knowledge, skills and behaviours that are required by HR Professionals.
Human resource department is the heart of a company which is established for
managing all the employees. All conflicts that arise between employers and employee or
between two or more than two employees are sorted out by human resource department of the
company. From hiring a person for vacant position in the company to provide trainings to
them is the work of HR of the company (Woodcock, 2017). To become HR in the company
there are many skills, behaviors and knowledge required. Some of them are described below.
Skills required by HR professionals:
Effective communication skills: To perform duties as an HR of the company one needs to
have good communication skills. As HR has to be very good in speaking and listing due to
the work they need to do. Listening effectively and speaking with patience is the major they
need to perform while working. HR of Whirlpool has effective communication skills which
help them in managing work effectively.
Listening skills: To be the HR of the company they must possess the skills of effective
listening. It helps in solving conflicts of people who are working with the organization.
Listening with patience while a conflict between the employer and employees is the major

work of HR of the company (Stanton and et.al., 2017). It helps in performing work in a better
way.
Managing people: It is the basic and most important work of an HR that they need to
perform while working in the company. Managing all the employees by listening to them and
giving solutions accordingly is the main skill that an HR should have. Human resource
department of the Whirlpool is good at managing employees as they are also being trained for
the same. From preparing reports to managing every person working is the key work that an
HR must have.
Knowledge:
English language: HR must have the knowledge of English language that run in the
company. This is really necessary to work in a big organization as this is the only language
which is acceptable by every person working together in the company. It helps in determining
the work more easily and it makes communication more comfortably.
Software knowledge: To work as an HR in the company one needs to have the knowledge of
software that is required while working. It helps in working fast and clearly. As all this duties
are performed by HR through the use of software only.
Being an executive HR manager, SWOT analysis is carried to determine the strengths and
weaknesses. And a complete analysis on this strengths and weaknesses will be carried so that
weaknesses can be converted in to strengths by conducting an performance skill audit.
Strengths: After evaluating it has been determined that HR of whirlpool is highly qualified in
communication. They have good and effective communication skills which helps them in
performing their duties well on time. They have also the skills of decision making but still
some initiatives are required to be taken for making it more proper. In addition to this, HR
has great skills of managing people.
Weaknesses: Whirlpool is a multinational organization where HR of the company has
weaknesses on which they need to work and take different activities in to consideration to
improve the same. Quick judgements are not been given by HR of the company but it is their
duty to perform this decision making act (Ahmed, Siantonas and Siantonas, 2017). They are
not good at making presentations and performing the same at meetings and seminars. It is the

major weakness of HR of the company. Along with this, team building is also a major
weakness that is faced by the HR of the company while performing their activities.
Opportunities: While performing the duties as an HR of the Whirlpool it has been observed
that there are various opportunities that are being faced by HR. Like to get promotion and
perform duties as senior HR of the company. In addition to this, skills and knowledge can be
enhanced while working and performing duties for the job position. It will help in forming a
distinct image and great personality.
Threats: In today’s world everyone wants to have a good position at the place they are
working. In order to get the same everyone works hard and make endless efforts. So there is a
high competition which is a big threat that is being faced by the company. In addition to this,
big companies like Whirlpool believes in promoting the new joine and young people rather
than old working employees.
P. 2 Developing professional plan on the basis of personal skill audit
After conducting the audit using internal analysis tool i.e. SWOT analysis it has been
determined that there are some trends that needs improvement. Hence, in order to make
improvements following chart will be considered.
Person skill audit
Skills I am
confident, I
can do this
I can still
Improve
I need to
work on it
well
Time and Self-management
Organizing timer to conduct all meetings 
Getting support to complete all assigned task 
Leading to all group people 
Taking quick and correct decision 
Team Building activities 
Problem Solving and critical thinking

Finding solution to specified problems 
Taking out best alternative for solving problems 
Oral Communication
Contributing within the conversation and suggestions as
well

Very much confident for giving presentation to others 
Written Communication Skills
Confident that written work will be having less number of
errors and grammatical mistake as well.

Able to produce meaningful written notes form
presentations and lectures

Information literacy
Gathering all required information and data from variety
of new and old sources.

Resilience
Overcoming challenges and difficulties 
Creativity
Brining up new innovation and creativity within allotted
projects.

Skills need to be
developed
Actions to be taken Time
period
Evidence
Leadership skills In order to improve the
leadership skills one needs to go
through proper seminars and
training programs. It will help in
3-4
months
Subordinates and top
level management

developing leadership skills. In
addition to this, leadership skills
can also be developed by
Surfing internet on the skills and
traits required for becoming a
leader. Furthermore, Stories of
ideal leader can also be read to
get inspired by the same.
Decision making
skills
Different case studies are
required to be attended in order
to develop decision making
skills. These sessions will help
in making understand about the
different situations with one can
go through. Decision making
can only be developed when
different situations come in
front and one has to deal with it
(Boer and et.al., 2017). At
different offices and companies,
conflicts are very normal when
people work in a team conflicts
and contradiction arises. It is
also a situation where HR has to
give decision regarding the
solutions and decision making
can be developed by the same.
3 weeks Colleagues and
employees of the
company
Presentation skills To improve this skills HR of the
company has to attend meetings
where different presentations
are being presented. In addition
to this, HR has to give
presentation to others which will
5 weeks Colleagues and higher
authorities to whom
presentation will be
shown

help in improvement of this skill
(Swanwick and McKimm,
2017). This will also help in
enhancing the skill more and
more. It is that way through
which presentation skills can be
developed by way of abilities
and proficiency level.
Team Building Being the HR manager of
Whirlpool, managing teams and
their development is the biggest
task that is required to be
performed. To develop this skill
HR has to go through different
groups and has to start
managing them. Different teams
and their formulation can only
develop the skill of team
building (Moxen and Strachan,
2017). Thus, this can be
developed by the same. Thus,
this will result in organising the
sessions more and achieving the
targets.
1 month Team members and
leader
Communication
skills
In order to improve the
communication skills one has to
develop it by going to different
seminars and conferences. It can
also be developed by reading
different author books as it will
help in building the confidence.
5 weeks Every person who is
working in the
organisation

From the above table it has been determined that HR of Whirlpool has various skills
and traits that they used to carry out the daily activities and managing work as required. But
they lack in their communication skills which can be improved by performing various
activities of going to different seminars and conferences. In addition to this, Presentation
skills is also an area where they lack and the same can be improved by attending meetings
where different presentations are being presented.
P 3 Difference between organisational learning and individual learning, training and
development.
Training: It is that part of an organisation process where employees get trained for the work
they need to perform in the company. Training to the employees is part of every company in
which HR of the company focus on enhancing the skills of employees. Training process is
also carried by companies so that new joinee can understand about the work they need to
perform in the organisation. In Whirlpool training programme is of 6 months which is for
development of employee. New joinee get trained by the HR of whirlpool in order to make
understand them about the work culture of the organisation.
Development It refers to a continuous process that helps in achieving growth within an
individual, according to the scenario given Whirlpool is going to improve it communication,
performance management a collaboration working in the company. It is very important for
the employees in the organization to train and develop new skills through effective learning.
Individual learning, training and development refer to achievement of personal growth by
improving skills and abilities which can help to achieve self goals and targets. On the other
hand organizational learning refers to improvement of knowledge, skills and abilities to
achieve business objectives (Sprinkle and Urick, 2018). There are many differences between
individual and organizational training, learning and development. Organizational learning
helps an organization in increasing its existing performance and progress so that overall
functional department can achieve its determined objective or goals. Organizational learning
focus on major objective and target of the business. Each and every functional department
gets involved in the organizational learning process. In this procedure the training and
development programs are developed with respect to the requirement and needs of a
company. An organization design and conduct trainings for their employees to improve their
skills to perform specific roles for achieving business goals. On the other hand Individual
learning, training and development are conducted for growth and improvement of skills for
obtaining personal targets or objectives. This type of learning process helps an individual top

improve his or her personal and professional skills which helps to grow and get success in
personal as well as professional life. Through individual learning a person can develop new
skills, ability, knowledge, idea and capability etc, that assist to improve their professionalism
and personality. It can be summarized that individual learning is linked with personal
development and organizational learning that helps to meet the changes in the organization. It
can be said that organizational learning is for a specific period with the emerging needs of the
business and market conditions whereas individual learning process is lifelong through which
a person achieve growth and desired objectives. The organizational training and development
is more useful for business or companies in which employees gets training enhancing their
performance and productivity through which a business can enhance its profitability. Apart
from this individual learning, training and development is overall improvement of a person
that begins at a initial stage of life and helps to achieve growth and development both in
personal and professional living (Nguyen, 2018). In addition to this, in the individual learning
only one individual can engage with learning and improvement process. In order to be
successful in career and personal life it is very essential for a person to focus on individual as
well as organisational learning, training and development as it is necessary to attain success
at personal level and while working in an organisation.
P4 Analysis of the continuous learning and professional development to drive sustainable
business performance
Illustration 1: Learning cycle
(Source: Learning cycle, 2017)

There are various stages of learning cycle which includes concrete experience is the first one
in which experience is the major important thing that helps in continous learning. In addition
to this, Kolb's says that learning is that process which is very supportive and it is maximum
beenficial to make learning on a continous basis. There are four stages of learning cyle which
are defined below
Experience: Every person and organisation can learn form their past experiences. In every
establishment. In context to Whirlpool, different experinces helps in overall growth of
employees.
Reflection: It is that phase where people learn by reviewing their experiences aand recording
them. Employees of Whirlpool do the same process and learn on continous basis.
Conceptualise: When people pass from thinking about experiences to interpreting them enter
into the realm of what Kolb termed 'conceptualization' (Learning cycle, 2017 ). To
conceptualize is to generate a hypothesis about the meaning of one's experiences.
Plan or test: This is the stage where people test and learn by planning things in proper
format.
In order to attain and accomplishing the organization development and high market esteem,
supervisor required to center around that systems and strategies according to their working
experience. With regards to the Whilpool, continuous learning and professional improvement
will help in enhancing the general execution of business along with its performance. Nonstop
learning and expert advancement in the association can help with achieving the reasonable
business execution in the UK in light of the fact that in the market there is gigantic rivalry.
Each specialty unit requires a phenomenal development and benefit in the focused business
condition.. With the end goal to get brilliant productivity and development, partnership draw
in with powerful techniques and strategies. In this perspective, persistent learning is
extraordinary compared to other system by which organization can increase abnormal state of
result and productivity in the focused business condition. Whilpool Company needs to center
around the persistent learning under which it should center around such strategies and
practices by which its work forces can without much of a stretch enhance their identity and
polished methodology. With regards to proficient advancement incorporates by and large
improvement, for example, expertise, capacity, thought, learning and so forth. With help of
the expert improvement among the workforce, organization can without much of a stretch
upgrade its nature of business execution through which maintainable development can

conceivable. While, organization gives a chance to its faculties to enhance their expert
advancement and make draw in them with constant adapting then representatives can ready to
do quality work by their expertise and capacity With help of viable ability and ability, they
can upgrade speed of the business activity and efficiency. The business productivity and
adequacy can upgrade with help of workers so it tends to be said that with help of expert
advancement and consistent learning staffs can give their earnest attempts to achieve the
objective of specialty unit. They can increase high upper hand and feasible development in
the aggressive market. Along these lines, it very well may be said that with help of persistent
learning and expert advancement, Whilpool Company can increase manageable development
and improvement in the market.
Importance of implementing continuous professional development
Continuous development will be very much important as will be ensuring continuous
and competent professional skill development. This is an ongoing process which will ensure
that all development are done and oriented with identification of goal and ideas. This will be
delivering benefits to individual and professional knowledge and behaviour as well. This will
also ensure that capabilities are tracked and keeping up with pace of current standards of
others as well. CPD will maintain and enhance all sort of knowledge and skills which they
need to deliver a professional service to customers, community and clients. This will also
help in continues to make contribution to their learning and becoming more effective within
workplace assisting into advancement into career of individual.
P 5 High performance working contributes in employee engagement and competitive
advantage in the company.
Employees play an important role in each and every business or organisation, they are
contributing in the growth, development and survival of a company. Different activities and
functions are performed by employees in a business that helps to achieve its goals and
objectives. No organization can attain its goals without human resources which is most
essential for sustaining a business. There are various functional departments in an
organisation such as Finance, Marketing, Operation, Human resource management etc which
needs highly skilled employees. Business organisation such as Whirlpool needs continues
growth, profitability and development to sustain its position in the market. High performance
working leads to better results and outcomes that is helpful in increasing the profitability of

the organisation. Achieving increased profit helps in motivating employees, if a company
earns high profits it is capable of offering more benefits to the individuals working in the
company. Organisation can introduce attractive incentives and reward system for their
employees that can encourage employees to perform better. In this way employee
engagement in the business functions increases effectively. They take more interest in
improving their performance and productivity. Highly engaged workforce helps an
organisation to achieve competitive advantages such as productive staff and increased
profitability of the business.
In context to Whirlpool, the organisation faces challenges related to communication
and management which is negatively affecting the performance of the company. According
to this situation, Whirlpool can improve its productivity and performance through high
performance working of the employees. High performance working can result in increases
employee engagement, each and every individual enhance their performance which is very
useful and effective in increasing organisation’s profit. Collaboration and hard work of
employees can assist the company to attain a impressive as well as competitive position
within the marketplace. A good market position is again essential for every business or
organisation to achieve success in long run. The high performance working enables
employees to boost up their performance and work to achieve the set goals or objectives by
the management of the organisation. Giving critical responsibilities to the employees helps
them to get engaged in the business functions more effectively and focus. This increased
engagement plays an important role in improving the level of profit in a business. Each and
every employee gets highly engaged in the high performance working which leads to
effective and efficient achievement of goals. Therefore, it can be summarised that high
performance working can help in engaging the workforce at the place of work. While all
employees work together at the workplace then they can easily perform at the high working
level. Thus, Employees need to be given special consideration in every business as they are
responsible for the failure or success of the company or organisation.
Benefits of applying High performance working
 Efficient working: It can be said that with help of high performance working,
employees of Whirlpool can easily resolve the issue within the organisation because
all employees work together for accomplishing a common or specific task.

 More effective performance: High performance working can be effective in
increasing employee engagement and achieving competitive advantage within
Whirlpool. Thus, it will help in growing more and attain a different position in the
market.
 Improves customer satisfaction: By implementing HPW within the organisation,
Whirlpool will be able to improve level of satisfying their customers, as it will
improve the level of performances of the employees in an organisation. As all
employees will be focusing on the same goal instead of focusing on individual goal
which results in teamwork and collaboration by they will be able to satisfy their
customers at higher level.
 Training by commitment: HPW emphasis on training by commitment, with the help
of this system Whirlpool can provide training by solving problems, increasing the
quality of work, taking initiatives and suggestions for change etc which improve the
working methods of the employees in an organisation.
 Decision Makings: By implementing HPW within the organisation Whirlpool can
improve their decision making processes as it will help in identifying goals and
objectives and HPW system will delegate the decision making throughout the
organisation and will empower the employees to deliver their services to achieve
these set goals and objectives.
P.6 Evaluation of the various approaches of Performance management
Performance management is one of the important and essential approaches in an
organisation through which higher authority can manage and monitor performance of the
employees easily. It includes various activities that help in ensuring that objectives are being
met effectively and efficiently. In the procedure of performance management, the company
get involved in developing a healthy work environment and setting in which employees are
enabled to perform with best of their ability. In an organisation such as Whirlpool,
management uses different methods to manage the performance of the employees. They gets
encouraged and motivated for high productivity & performance. There are various types of
method or approaches of performance as described below –
Collaborative working – This approach is one of the most significant approach for
managing the performance of employees within an organization of workplace. It is process in
which each and every employee work together to achieve a common or specific goal. This

method assists employees to share their ideas, knowledge, skills and opinions among them
easily. It increases the capability of every employee and improves their performance as well
as productivity leading towards high level of profitability in the business. It also helps in
minimizing any kind of conflicts or issues in the company (Landale and Douglas, 2017).
On critically analysing this approach it has been analysed that collaborative working
helps in measuring and monitoring performance of the employees as each and every
employee works to together that makes it easy to measure performance of employee working
to achieve a same objective or goal. On the other hand, it has been found that there are
certain disadvantages of the same which are that individual performance is neglected and
team working is more focused.
360 degree of appraisal – This is another important technique that helps in managing and
measuring performance of the employees working in an organization of company. In this
method individual performance of each and every employee is measures and monitored by
the mangers. The review and feedback of performance are provided to HR management and
appraisal or promotion is offered to the employees on the basis of performance review &
feedbacks. This method is very effective in improving productivity and performance of the
employees as they are attracted towards higher position and other benefits provided by the
company in terms of appraisal or promotion
On critically analysing this approach it has been determined that Appraisals and
promotion is a most effective technique to boost up the performance of employees and this
method also assist the inner capability of each and every employee working the organization.
On the other hand, there are certain drawbacks which are that all the aspects are considered
for promotions and appraisals which demotivate the employee.
Scale ranking – In this method of performance management, higher authority and managers
of an organization provides grades & ranks to the employees on the basis of their
performance level and efficiency in work. These ranks and grades care given on the basis of
overall behaviour and capability of a employee such as their punctuality, efficiency, quality
of work etc. (Dong and et.al.,2017). On the basis of rankings employees are offered
appraisals or promotion in this method of performance management. Ranking employees also
motivates them to bring overall improvement in themselves, it leads to development of a
healthy and productive workplace environment.

As per Boer (2018), scale ranking will help in knowing the position and thus,
employee can use the for self-improvement. Whereas, as per Dong (2017), scale ranking also
demotivated employees as it affects their image in the organisation.
High performance culture and commitment:
HPC is a set of norms and behaviours which help the organisation in achieving high
results by setting a clear goals and objectives for a business. It defines employees
responsibilities, creative supportive culture and encourages employees towards growth and
development in an organisation. In order to create high performance culture and commitment
in Whirlpool, leaders need to display leadership behaviours, develop effective
communication, setting clear goals and objectives, inspiring and motivating them. Leader
need to challenge team members to remain focused and should provide supportive
environment to achieve goals of an organisation.
CONCLUSION
The above report summarized that employees are very important for every business or
organization. They help in achieving goals and objectives of a company so that it can sustain
its position in the market. The report identified that there are various tools and methods
through which HR professional can manage and monitor employees & their performance.
This study also identified the importance and difference between individual and professional
development. In addition to this the study determined the way in which high performance
working contributes to employee engagement and competitive advantage in the company. In
addition to this, the report also identified various approaches used by an organization for
performance management of the employees such as Collaborative working, 360 degree
appraisal etc.

REFERENCES
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individual skill development and team knowledge sharing: Influences of dual‐focused
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