Developing Individuals, Teams, and Organizations: A Comprehensive Guide to HR Practices

DEVELOPING INDIVIDUALS, TEAMS AND ORGANISATIONS
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Table of Contents
Introduction...................................................................................................................... 3
Section 1 (LO1 and LO2).................................................................................................4
Section 2 (LO3 and LO4)............................................................................................... 14
Conclusion..................................................................................................................... 18
Reference List................................................................................................................ 19
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Introduction
In modern days, several business organizations are booming up their business models
through using effective training and development program. In order to accomplish the
business goals and to sustain in this competitive market place, focusing on training and
development program has become necessary. Additionally, by offering proper training
and arranging development program, a company can easily increase its overall
organizational performance level in an effective manner. This assignment will outline the
employee knowledge, behaviours and skills that are required by the HR professionals
and the factors that are needed to be considered while evaluating as well as
implementing inclusive learning and development for driving sustainable business
performance. In addition, the knowledge and understanding to ways in that high
performance working or HPW contributes to competitive engagement and employee
engagement will also be included in this assignment.
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Section 1 (LO1 and LO2)
a)Determine appropriate knowledge, skills and behaviours (KSB) that are required
by HR professionals across the department. Please refer to Appendix A for an
overview of HR Officer responsibilities. (P1)
The human capital department is one of the vital departments in an organization. An
officer of the human capital department needs to have certain knowledge, skills and
behaviour in order to increase expertise in the organization. The collection of behaviour,
skills and knowledge are discussed below:
Knowledge:
 In the organization as well as the department, the human resource officer must
implement policies in order to enhance the productivity of the employees. This
will help the organization to achieve fast growth.
 The chief officer of the human resource department should cooperate with the
chiefs of the other departments in the organization to have a thorough knowledge
about the vacancies so that the officer can draft interview procedures
accordingly.
 Drafting of effective interview procedures is one of the vital responsibilities of the
human resource officer (Armstrong and Taylor, 2014).
 The human resource officer should have a thorough knowledge about the
grievances of the employees so that they can be resolved at the earliest.
 The chief officer of the human resource department should possess thorough
knowledge about how to inspire and motivate the employees. By applying this
knowledge, the human resource manager can improve the employee
engagement and productivity of the employees.
Skills:
 Communication is one of the most vital skills which should be present in an
efficient human resource officer. This help the HR officer to deal with the
employees in a better manner (Bailey et al., 2018)
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 The HR officer should possess excellent skills to promote diversity and equality
in the organization. On the other hand, a HR officer should have the skills to
increase and maintain high values of organizational culture
 Liaising the performance of the staff should be skilfully done by the HR officer.
The HR officer should communicate to the employees as well as the other
departments, the safety measures that needs to taken in the organization in
times of emergency (Kerzner and Kerzner, 2017).
 The HR officer should be skilful enough to draft effective training procedures for
the existing and the new employees
 The HR officer should competent enough to solve the queries of the employees
and should review the salary system of the employees on a regular basis.
Behaviour:
 The HR officer should have a calm and composed behaviour. This will help the hr
officer to deal with different employees in the organization.
 The HR officer should regularly interact with the employees and make them
aware of the recent employment laws.
 The officers of the HR department should be competent enough in dealing with
the queries and confusion of the employees. This will help him or her to eradicate
confusion among the employees and bring in effective organizational culture
 The HR officer should possess coordinative and flexible approach while dealing
with the employees which will help him or her maintain a disciplined environment
in the organization (Snell et al., 2015)
b) Analyse a completed personal skills audit for an employee: Jane Cambridge
(See Appendix B) to identify training and development needs considering the
knowledge, skills and behaviours you identified in task (a).
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In personal audit skills, the skills, behaviour and the knowledge of the employees are
analysed and highlighted. In this assignment, an audit of Jane Cambridge’s personal
skills will be done. The personal audit skills will be analysed in the later part. For
analysing the skills, three important stages needs to be considered. The three stages
are:
 Making a list of skills that the employee needs to have
 Making a list of the skills that are already present in the employee
 Analyzing the obtained results and determining the skills that needs to be
developed
In case, the outcomes of the analysis bears negative results, an effective training and
development programs needs to be designed for the future development of the
employee
A list of the skills that a human resource needs to possess is as follows:
In order to increase the productivity of the human resource department, the human
resource officer needs to have an array of skills which will make his work in the
department easy. The important skills that a human resource officer needs to possess
are as follows:
 It is very important of a HR officer to have good communication skills. When an
officer of the HR department possess good writing skill, it becomes easy for the
individual to draft employee contracts with ease. Good verbal and written
communication skills also help the human resource officer to take interviews
efficiently and effectively.
 All the functions of the HR departments now use software. The HR officer should
be competent enough to use the technical advancements used in the work of the
department. An officer of the HR department should know how to use MS Word,
MS Excel, MS Power point and other software as well (excerpted from case
study).
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