Developing Leadership Capabilities: Conflict Resolution and Communication Skills

Running head: Leadership 1
Leadership
Student’s Name
Course
University
Date

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Table of Contents
Introduction...............................................................................................................................................3
Leadership capabilities..............................................................................................................................3
Conflict resolution skills........................................................................................................................3
How to develop.......................................................................................................................................3
Communication skills............................................................................................................................4
How to develop my communication skills............................................................................................4
How I assessed my capabilities.............................................................................................................5
STRATEGIES THAT I USED TO BE A GOOD LEADER..................................................................7
How I evaluated and formulated strategies to encourage full participation and teamwork of the
group members regarding innovation and creative thinking.................................................................9
Reflection on how I have improved my capability to become a better leader about the self and peer
reviews on group assignments and presentations..................................................................................11
How I assisted with the decision-making process..................................................................................12
Conclusion................................................................................................................................................13
My biggest take away from this course..............................................................................................13

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Introduction
Leadership capabilities
According to Hempsall (2014) leadership refers to the process of influencing action among a
particular group of people. A good leader should have some unique qualities which are essential
for his success as a leader. Being a leader in the organization, I always have a quest for been a
better leader as years go by. According to Boak & Crabbe (2018), there are to main capabilities
that I would like to develop to an effective leader:
Conflict resolution skills
Conflicts are part and parcel of human life. As a leader in the organization, there are
usually conflicts between the employees and management or even employees themselves which
makes the most talented employees to leave the organization. This has pained me as a leader
forcing me to work on conflict resolution skills to prevent such occurrences in the future.
How to develop
I requested the organization to assign me the task as a counselor in the organization. All the
employees who have individual differences come to my office where we discuss the issue and
solve the problem. In case of a complex issue, I usually tell them to go back on a given date after
which I would have discussed their issue with my mentor who gives me the way forward, and I
usually have the problem solved once they come back. I also read a lot of articles concerning
conflict resolution with approaches for various types of conflicts which I always apply in case of
any issues among the employees (Singh, Kumar & Puri, 2017).

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Communication skills
This can be perceived in various ways. It is the ability to: convince the employees by the way
you talk to achieve the desired objective, ability to be fluent in more than one language, etc. This
is very important for a leader especially when there is a need for change in the organization. A
leader has to come up with good communication strategies to ensure compliance by all the
employees with minimal resistance among them.
How to develop my communication skills
During the change management process, I am usually the critical person who communicate with
the employees. I am also pursuing a part time course in a foreign language where I am studying
French so as to be efficient enough because our organization is looking forward to forming a
partnership with a company in France over a particular project hence as a leader I need to be
competent to deal with the employees from the other side.