Developing Managerial Skills for a Successful Career in Travel and Tourism

This report explores the principles and practices of management behavior, focusing on the development of managerial skills for a successful career in the travel and tourism industry. It examines different management styles, leadership characteristics, communication processes, and organizational culture. The report also includes a SWOT analysis of personal strengths, weaknesses, opportunities, and threats, and outlines a career development plan to enhance managerial and personal skills. By analyzing these aspects, the report aims to provide insights into the key elements required for effective management in the travel and tourism sector.

The developing manager
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Table of Contents
Introduction......................................................................................................................................3
LO 1: Understand principles and practices of management behaviour...........................................4
1.1 Compare different management styles..................................................................................4
1.2 Discuss leadership characteristics..........................................................................................6
1.3 Evaluate communication processes in selected businesses...................................................7
1.4 Analyse organisational culture and change in selected business...........................................8
LO2: Be able to review own potential as a prospective manager..................................................10
2.1 Assess own management skills performance......................................................................10
2.2 Analyse personal strength, weaknesses, opportunities and threats......................................11
2.3 Set and prioritise objectives and targets to develop own potential......................................12
LO3: Be able to show managerial skills within a business and service context............................13
3.1Lead and motivate a team to achieve an agreed goal or objective.......................................13
3.2 Justify managerial decision made to support achievement of agreed goal or objective and
recommendations for improvements.........................................................................................14
LO 4: Be able to create a career development plan for employment within a business and
services context..............................................................................................................................15
4.1Explain how own managerial and personal skills will support career development............15
4.2Review career development needs, current performance and future needs to produce
development plan.......................................................................................................................17
Conclusion.....................................................................................................................................18
References......................................................................................................................................19
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Introduction
This topic is based on the individual development of the leaders or the administrators on the
basis of skills related to personal and managerial context to make the career in the management.
The things which matter in getting the proper position in the field of the management are the
skills, behavior, knowledge and the career plans are important and after getting the command on
these aspects a leader has an employee to leads a group and become a leader in the management.
The qualification also plays a vital role in the management career development. The styles of the
management make an employee differ from another employee and provide the ability to become
a leader. Communication is an important part of the administration because this skills itself a key
to getting the desired position in the context of management. Organizational culture makes the
changes in the life of the employees and in the policies of the companies. Basically, this topic
tells us about the importance of the skills and needs in the management.
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LO 1: Understand principles and practices of management behaviour.
Introduction
This report will assist in comparing the different management styles of Tesco and PKF hotel
experts. Different leadership characteristics will be discussed along with the communication
process used in both the organization.
1.1 Compare different management styles
Management Styles are the tools which help the manager to make the environment of ease for
the employees in the company. There are basically six styles are there for management are listed
below-
Management styles PKF Hotel experts Tesco
Autocratic In this style of the
management, the manager of
PKF Hotel experts tells the
employee about what to do. If
the employee is not able to
follow the line then the
consequences start occurring.
The organization has some
fixed and clear policies that
employees must follow. This
helps in attaining the stated
goals and objective of the firm
effectively.
Consultative It is basically different from
the autocratic style of
management. In this style of
management, the company
seeks the feedback from the
employees before taking any
decisions.
The management of Tesco is
used to organize survey
session with their target
customer for collecting their
reviews. This leads towards a
better relationship in between
employees and the
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management.
Persuasive In this style, the manager of
the PKF Hotel expert still
retains the control of decision
making.
They always possessive about
the decision was taken by the
company and make every
attempt to make ease for the
employees and watch out that
what is best for the employees.
Democratic Just like a democracy in the
politics, the decisionis made
on the basis of the majority
with a stake of real for the
employees.
It is the most effective method
for the long-term decisions
that affect the entire company.
The organization makes
decision by analyzing the
majority of customers.
Chaotic The manager cedes make a
control over the employees
without making any structure
which specific for decision
making.
This is related to the truly flat
organization. Tesco makes
control over the employees for
making the effective decision
for the development of the
organization.
Laissez-faire In this style of management,
the director is just like a helper
is more of a mentor than a
leader.
Employees make decisions
that how to work forthe right
direction and may pursue the
executive’sleadership when it
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is required.
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1.2 Discuss leadership characteristics
The leaders try to find out the balance between the foresight of the business, performances and
the character. To become a good leader there are some traits which are required for a leader to
have them. These seven most identified leadership characteristics of Tesco and PKF hotel expert
are listed below:-
Vision – A good leader has a strong and exciting knowledge about what they are going to
accomplish and what they are trying to and they are admirable in tactical planning.
Courage–It is the foremost virtue on which another can depends. It is one of the most important
qualities of a good leader is showing the ability that they willing to take a risk for the
achievements of goals.
Integrity – When there is nothing to hide then there is no fear. Because of this, they will do the
right things and they have no guilt. Truthfulness is the core of integrity
Strategic planning – The leader which is great has a strong strategic planning. Because they
have an ability to look forward to getting the accuracy that an industry wants to grow.
Focus – It is the ability of the good leader that everybody is towards the objectives and
concentrated towards the time and values it because it is needed to get the excellent performance.
Cooperation–It is the ability to get the work by the people for you because it is required. It is the
ability of the manager to get working and pulling together to get the essentials in the context of
business (Clarken, 2012).
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1.3 Evaluate communication processes in selected businesses.
The communication can be classified in three different parts like verbal communication in which
a person is listening to another person to understand their meanings, non-verbal communication
in which a person is observing another person understand and the written communication in
which meaning comes from reading something. (Garg and Agarwal, 2012). The communication
processes in Tesco and PKF Hotel experts are as follows:
Verbal communication – In business, it takes place on the phone calls from one person to
another one. The medium of the contact is the oral message. For example, the message is being
conveyed by the manager to the employee by using the telephone.
Written Communication – In the context of business, the written communication is in the form
of printed message. For example notes, proposals, e-mails, letters, training manuals and
operating policies. The medium of these printed communication process is paper because it can
be built over a lengthiertime period (Akrofi, 2016).
Non-verbal communication–The most important communication in the context of business
because what a person says is important but what a person doesn’t say is more important.
Research shows that a maximum conversation comes from the facial appearance during business
deals. Basically, it includes facial lexes, body posture and the tone of the voice.
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1.4 Analyse organisational culture and change in selected business.
An organization Culture, however, can never be constant. It changes with the interval of time.
Change is good in the culture of an organization when it is done holistically because the changes
take the group into deliberation that includes such procedures and some systems with the culture
of the organization equally. Because organizations also have some past stories which are a
mission for the present and a vision for the future (Hakim, 2015). It can become shocking for an
employee when there is a change occurs in an organization it is known as organizational culture.
There are two type of changes are there in the culture of Tesco and PKF Hotel expert which are
listed below –
Internal change–These changes involvein the organization’s regulator like human resources,
decision making with the strategies and the events. The organizations have the full control and
rights in these changes. These changes are here to get the efficiency of productivity and
profitability.
Demographic change- The demographic change in the organization is due to changes in
demand and desire of customers. It is important that the organization needs to analyse the market
trends and customer needs before developing product and services.
Economic change-Economic change is done due to exchange rate, foreign rate and others.
Legislative change-Due to legislative change, the organisational structure and other aspect of
the organization will be change.
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Conclusion
From the above discussion concludes that the communication is one of the important tool which
helps in attaining the organisational goal. The organization also required to look over the
external changes before developing product.
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LO2: Be able to review own potential as a prospective manager
2.1 Assess own management skills performance.
Own management skills are very important for the leader to perform well in the company of
travel and tourism sector. It is very important for a leader to focus on such aspects to get the
objectives in a proper way. All that is required to get develop the five skills of own management
for being a leader (Jones and Hayes, 2018).
Having the time management and planning skill I can be able to recognize and solve the issues
related to the time. I can also develop the skill of time management by keeping the calendar and
beginning to schedule everything in a sequence on the basis of the priorities. Like making the list
of the travelers on time, listing the documentation, bookings for the travelers and booking of the
hotels on time to provide proper benefits to the clients etc.
Money management is through the discipline of the successful financial management. I can also
maintain proper discipline related to financial management in the company. For example the
fairs come from the travelers should be managed properly to get rid from the tax issues and the
issues of misunderstandings of unpaid fairs. Create the reports on the income comes from the
clients and the data of the expenses to see the bigger picture of the financial situation.
Communication Skills – The voice makes the deal in the context of business and the value of
the voice is a must. I have the ability to get the dialog of the inner side from which the leaders
confidentially get the guidance toward the goals.
Organizational skills – Own management is not being fulfilled if a leader is not properly
organized. This skill helps in improving my management techniques like try to use the Personal
information manager (PIM), throw stuff in the garbage and organize the work on the priorities,
keep the record of new hotels with the proper fairs, get the advanced booking from the airlines
etc.
Continued Self-development skills – To get the goals and growth in the business self-
development skills are required as well. For managing skills, I can attain my stated goal and
objective effectively and efficiently.
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2.2 Analyse personal strength, weaknesses, opportunities and threats.
SWOT analysis is the most common tool which is used by the business entities like travel and
Tourism Company, but is commonly used by the managers of the nonprofit organizations and
used by the individuals for the assessments. Additionally, it used to attain the initiative, for the
projects or the projects like the rating and the quantity of the tourists (Ommani, 2012).The
meaning of SWOT is strength, weakness, opportunities and the threats are explained below.
Strengths Weakness
I have the managerial skills such as
communication, decision-making process
which helps me in improving my career.
I can also motivate and encourage employees
by organizing activities and session.
I am a very good motivator and can fulfill the
needs and demand of customers.
I am short-tempered which affects my current
skills in a negative way.
I have stage fear.
Opportunities Threats
I can use my skills and abilities for the
development and growth of hotel industry.
External factors in the traveling department
could jeopardize the success.
Competition with another manager can affect
my future growth.
This matrix of SWOT is used in the travel and tourism sector to get the graph of the organization
about the benefits of the organization with the issues and the chances of getting success by
demolishing the threats which are standing in front of the organization.
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2.3 Set and prioritise objectives and targets to develop own potential.
Own potential is very important in the world of management to get the goals by having some
factor in the behavior of the employee like learning programs, special courses to get the skills of
the leadership to achieve the goals in a proper manner. I can use my skills and abilities for the
development of the organization. For this, I can also join training classes for improving my skills
effectively (Sander and Caza, 2015).
With the help of training classes I will get the skills like decision making in the duration of a
critical situation, whenever the issues raised in the organization there is a requirement of the
leader raises that have an ability to solve the problems by the styles the leadership and from the
receiving feedback. The need for self-confidence is must in the case of the management for
decision making and conflict management. In the field of the travel and tourism sector,
presentation and team building is very helpful to provide the best facilities to the clients for
example TUI provide the best of the benefits to the clients such as airlines fairs concession,
provide teams which provide the complete details about the travelling and make sure that there is
no conflict occurs in the future.
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LO3: Be able to show managerial skills within a business and service context.
3.1 Lead and motivate a team to achieve an agreed goal or objective.
The role of the manager in the Frankie & Benny's restaurant is to attain the objectives for
attaining its stated goal inefficient way.(Back, et. al., 2018). The main roles of the manager to
become a good leader are listed below:
To get the objective in the efficient way it is very necessary to motivate the employees by
solving their issues and conflicts between them and through making a proper channel of
communication.
I. A true leader of an organization divides the objective into teams according to their skills
and performances and build a team in the different section which itself capable to break
down the work according to their skills.
II. Team dynamics is very important to develop in an organization because it is an invisible
force that helps in operates between the different people and the groups in a particular
team. The forces that influence the behaviors of the team are as follows –personality
styles, office layout, tools and technologies and the organizational culture.
III. Effective teams are the best way to crack and grab the hard to hard objective and these
teams should be divided and organized by the managers on the basis of the skills and
knowledge.
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3.2 Justify managerial decision made to support achievement of agreed goal or objective
and recommendations for improvements.
To become a good leader and to attain the growth in the sector of travel and tourism fulfillment
and taking care of responsibilities are must. These responsibilities play the role of key to success
in the context of travel and tourism business. To fulfill the responsibilities in the travel and
tourism sector the leaders have to cover some aspects like –
Customer services – it is the best way to get the feedback from the travelers or the customers
and a way to provide the complete details about the features of the services which an
organization is providing in present or in future. It is the responsibility of the manager to take the
feedback from the customers and try to resolve the issues of the customer regarding travel and
tourism sector.
Product and services knowledge – In the business of the travel and tourism, it is must to
provide the details and the knowledge of the products and the services to the clients which a
company is running or selling. It makes easier for the client to choose a company on the basis of
their transparent and complete details of the services and the products (Hsu, et. al. 2015).
Decision making plays a vital role in the sector of the travel and tourism sector to take the
company to the top of the level in the sector of the travel and tourism like making of strategies to
get the maximum clients by providing the benefits and the concessions to travelers. The
relationships of the leaders with the subordinates are a very sensitive part in an organization
because a good relationship with the subordinates of the leaders provides the best results in an
organization because it motivates the team and reduces the chances of issues and keep the
environment-friendly.
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LO 4: Be able to create a career development plan for employment within a business and
services context.
4.1Explain how own managerial and personal skills will support career development.
Skills are the key to get the success in the hospitality business such as Tesco and it is helpful in
the development of the career plan (Stewart and Wainwright, 2012). There are two types of skills
which support the career development are as follows –
1. Personal skill
2. Managerial Skill
S. no. Personal Skill Managerial Skill
1. Strong work ethic – I work with the
proper goals with a strong attitude
toward the organization then it is will
assist in the growth and development
of the Tesco.
Communication skills – To get the proper
position in the company I use this skill to
present my view in the context of
business in a proper way.
2. Dependability – The nature of self-
dependence is very useful in the
context of business. I will decrease
the chances of the lack of the work
and termination of the company.
Project Planning – The planning is very
important to run the business in the
efficient way and I have used this skill for
attaining the objective for an employee.
3. Ability to work as a team individual
– I will use this skill reduces the
requirement and dependency on the
Research – this skill is very important
because it enhances the personal quality
required for the organization. To build up
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others and builds up the relation
between the manager and the
employees.
the position in its respective sector
(Radcliffe, et. al. 2015).
4. Under pressure work – I will also use
the ability to work under the pressure
and take the right decisions for the
benefit of the company.
Team management – for a leader it is
necessary to make a team perform well
even in the difficult situations. And make
easier situations for the employees to
break down the work according to their
situations.
5. Flexibility – I also use my personal
skills to develop a career because the
flexibility of an employee is provided
the extra benefits to the company like
by the extra efforts of an employee,
overtime when required to attain the
priority base objectives (Geukes, et.
al. 2018).
Strategies – I will make strategies to
attain the goals are very important to get
the easier way toward the goal.
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4.2 Review career development needs, current performance and future needs to produce
development plan.
The review of the personal development needs, current performance and the future need to
produce development plan are discussed below (Engetou, 2017):-
S. no. Career development needs Current Performance Future Needs
1. Mentoring – Key learning, dates and
the outcomes, the way of how an
employee will use the leanings.
Work effectively under
pressure and take
assistance of superior
level manager for
performing complex
tasks.
Short term needs –
This will secure my
position with the
opportunities for the
progression on the
demonstration of
ability.
2. Experience – This will assist me in
gaining significant incite, provide the
criteria about the mistakes.
Being personnel of
Tesco, I have countable
experience with
effective knowledge in
supplier high-quality
services to customers.
Midterm – develop
my leadership skills
to get the progress in
an efficient manner.
3. Coaching informal – With the
outcomes of informal with the peer
and the other colleagues
I attain long-term goals
with the little
assistance of manager.
Long-term –
Requirement of the
head business and the
venture which
provides me safety
and provides the
4. Reading – It shows me to use the
information from the written material.
I regularly update my
knowledge of
technology that
increases my current
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performance. secure future.
5. Training – This will assist me in
improving my skills and
competencies effectively.
-
This analysis support in preparing a development plan as with the proper understanding and
estimation of current performance and future requirements, advancement can be achieved that
enhanced self-productivity.
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Conclusion
It is very necessary to analyze the management skills to understand the principles and the
practices of the management to know about the effective way to get the good position in the field
of management which is discussed in the topic in a very detailed way. The characteristics of the
leadership areaspects to become a good leader and provide the good leadership in the company
to get the best result and spread the motivation in the company. When it comes about the
communication process in the organizations it is the very obvious thing which is required as a
skill in the employee of the management to get the good position in the management or to
become a good leader. The analysis of the characteristics of the personal aspects of an employee
is very necessary which includes the strengths, weakness, opportunities and the threats in the
management. And the own potential is also necessary to know about the self-skills and the
abilities to do work in the field of the management. Therefore this topic tells that how skills work
in the field of management to develop the career.
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