This report discusses the importance of operational management in the healthcare sector, the roles and responsibilities of an operational manager, personal skills prioritized in leadership, theories of leadership and their application, strategies for resolving conflicts in healthcare practice, and more.
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Operational Management Skills in HealthCare
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. Contents INTRODUCTION...........................................................................................................................4 MAIN BODY...................................................................................................................................4 TASK 1............................................................................................................................................4 P1 Roles and responsibilities of an operational manager.......................................................4 P2 Several personal skills are prioritised in leadership..........................................................5 TASK 2............................................................................................................................................5 P3 Several theories of leadership and its application.............................................................5 P4 Support of theories in aligning management style............................................................6 TASK 3............................................................................................................................................7 P5 Theoretical models of leadership......................................................................................7 P6 Strategies for resolving conflicts in healthcare practice....................................................7 TASK 4............................................................................................................................................8 Covered in PPT.......................................................................................................................8 CONCLUSION................................................................................................................................8 REFERENCES..............................................................................................................................10
INTRODUCTION Operation management is commonly acknowledged effective administration of business practices for maximising efficiency level within an entity.Mainly, this is associated with the conversion of materials as well as efforts of labours into goods and services which results in the attainment of higher organisational benefits. With reference to the healthcare sector, it can be said effective management of operational activities helps individuals or healthcare practitioners in serving their customers in best possible way.The present report is based on NHS, a publicly funded healthcare system in England. The respective entity was incorporated in the year 1948 and headquartered atRichmond House, London, England. This project includes detailed information on the operation management within the healthcare sector and its contribution in the growth. Moreover, the information is explained on competencies that are required by operational manager in healthcare practice. Also, applications ofdifferenttheoriesofleadershiptooperationalmanagementinhealthcarepractice. Furthermore, explanation is provided on several leadership skills required for managing team in health care practice. Lastly, the appropriate plan is developed with the motive of improving an area of provision in healthcare practice MAIN BODY TASK 1 P1 Roles and responsibilities of an operational manager Operational manager plays huge role in the growth of the healthcare institution as it contributes in executing all the activities within the timely manner.With reference to the operational manager of the NHS, it can be said that the respective operational manager of this company is required to perform several roles and responsibilities which are specified as below in detailed manner: ï‚·Operational manager of NHS is mainly responsible for coordinating and organising available resources and services in order to perform day to day activities effectively. ï‚·Coordination with the existing clinical staff members and available professionals ï‚·Analysing and resolving service delivery issues
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ï‚·Deal with the staff and answer their queries for avoiding chances of conflicts at workplace. ï‚·Analyse the current market situation and then implement the change so that they performance of the healthcare institution can be improved in rightful manner. P2 Several personal skills are prioritised in leadership Operational manager within the healthcare institution like NHS are required to have several set of skills as well as knowledge which ultimately helps them out in executed operational tasks in appropriate manner. It is here important for the operational manager to go for effective leadership approach that provides complete support to the individual in executing their job responsibilities as the operational manager. The core skills that are required to be developed by manager of NHS is effective team working skills which provides them clear support in completely work with the contribution of team members. With the effective development of this skill, operational manager can easily deliver faster services to the patients that would also contribute in their recovery effectively. Also, it contributes in minimising the chances of errors as well as mistake in terms of the services that are being provided to the customers by the staff members. In addition to this, operational manager of the entity are also required to develop communication skills especially soft speaking skill that clearly provides them support in convincing employees to perform their work in appropriate manner and which ultimately provides contribution in providing best services to the patients in an appropriate manner. TASK 2 P3 Several theories of leadership and its application. There are several types of types of leadership theories that are being adopted by the operational managers in healthcare practice in order to execute their work in rightful manner. These different theories of leadership are specified as below in detailed manner: The great man theory This theory clearly states that the leaders are born they cannot be developed. Here, it can be said that according to this theory leadership is the inherent quality. As per this, the effective leadersarehavingnaturalattributessuchascourage,intelligence,intuition,charmand confidence as compared to others. The trait theory
Trait theory clearly specifies that there are several natural qualities which depicts that the leader is highly effective and hardworking. As per this theory, an effective leader is required to have strong skills such as strong listeners, communicators etc. Here, it can be said that some leaders may be excellent listeners or communicators, but not every listener or communicator makes an excellent leader. The behavioural theory This theory completely focuses on acquiring leadership as the individuals own learning environment which have been experienced by them from their starting stage of their grooming. It can be said that surrounding of the individual plays essential role in person’s leadership qualities and experiencedbehaviour in the particular situation. Here, it has been acknowledged that the individual who owns this type of leadership are more likely to act or take decisions as per their environmental responsive behaviour. The transactional theory or management theory This form of leadership mainly focuses management theory which includes rewards and penalties. It commonly follows the hierarchicalleadership approach that is mainly focused on results. The respective leadership style emphasises on acquiring structure rather than the creativity. The transformational theory or relationship theory Thistheoryisoftencalledasrelationshiptheorywhichclearlyshowsthatmain emphasises of entity is on developing strong relationship among team members and leaders. Also, it has been seen that this theory influences leaders to motivate its team so that they can perform the assigned work with the passion and enthusiasm. P4 Support of theories in aligning management style It has been analysed that usage of several theories contributes in the effective alignment of managementstyle in several healthcare practices. Along with this, it can be said that these theories are used by healthcare practitioners in several zones according to its core requirements. Here, it can be said that usage right theory at right place simply contributes health care practices to be executed in most appropriate manner. In addition to this, it has also been analysed that it is the most important for the healthcare practitioners to focus analysing the management situation first and then find the best leadership style so that they can execute the work and attain success in rapid manner.
TASK 3 P5 Theoretical models of leadership In every organization, leadership practices plays very essential role in the development of effective teams. In reference to healthcare sector, it has been said that there are various sort of leadership styles used by healthcare professionals so that they can effectively develop as well as manage their teams within the workplace. In the present context of NHS, there are some common leadership styles adopted by leaders are going to be discussed as follows: ï‚·Autocratic leadership:It is the leadership style where leaders decide each and every task and does not acquire their teams opinion and view. They are the one who takes decision on their basis of their own view. This is the type of leadership style where leaders are strict and does not follow other opinions. In the present context of NHS, it has been said that the leadership style followed by the higher authorities is autocratic leadership style where they take decisions by their own and does not favour other people opinion and thought. This as a result assist in taking quick decision which leads towards the growth and development of a healthcare organization at the competitive marketplace.ï‚·Laissez-faire leadership style:Another best and most effective leadership style is laissez- faire where employees have full freedom in order to take decisions and contribute their thought and views for the growth and development of an organization. In this context, managers of NHS, use this method where they provide full authority and freedom to their staff members in order to maintain their growth at the competitive marketplace where they develop effective image of their organisation and their employees. P6 Strategies for resolving conflicts in healthcare practice. Each and every organization have some sort of issues where there staff members create disputes and conflicts at the workplace environment. For eliminating such issues and conflicts, managers of the develop various strategies and policies which leads towards the development of business performance. In the present context of NHS, managers develop various strategies and policies so that there employees feel safe and confident. These strategies are going to be discussed as follows:
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1.Avoiding:It refers to the strategy where the managers just ignore or avoid the situation and thinks that it will resolve the disputes itself. This is the most unprofessional method of resolving conflicts and disputes. 2.Accommodating:It has been said that using this strategy to resolve disputes and conflict essentially includes taking steps inorder to satisfy the third party's concerns aswell as demands the expense of their own. 3.Compromising:The strategy wherea compromising situation arise where both the parties tries to compromise at their own level in order to reduce conflicts and disputes. 4.Competing:There are some managers and leaders who uses this strategy where they tries to compete in order to satisfy their needs at the cost of third party. 5.Collaborating:At the end, this is the strategy where a solution is find by the management team in order to satisfy the concern of all parties involved in this process. Above mentioned strategies are followed by the higher authorities of NHS in order to resolve conflicts and issue arise at the workplace. This will assist in creating positive and strong relationship among the employees and staff members which help in attaining desired targets effectively. TASK 4 Covered in PPT CONCLUSION On the basis of information provided in the above section, it is concluded that operation management is highly important in every sector which ultimately supports the business in maximising their performance with full efficiency. Along with this, it has been later analysed that strong communication skill, team working skill etc. in order to improvise their working practices effectively which ultimately results in the accomplishment of organisational goals in appropriate form. The main role of the operational manager is to coordinate with the existing clinical staff members and available professionals. Also, another influential role is to deal with the staff and answer their queries for avoiding chances of conflicts at workplace.
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