Developing Operational Management Skills for Healthcare Practice

Developing Operational
Management Skills for
Healthcare Practice

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
LO1..................................................................................................................................................3
P1 Roles and Responsibilities’ of an operational manager in healthcare practice......................3
P2 Significance of different personal skills are prioritised in leadership through different
operational tasks in healthcare practice.......................................................................................4
LO2..................................................................................................................................................6
P3 Describe different theories of leadership in term of their application to work roles in
healthcare practice.......................................................................................................................6
P4 Explain theories can support aligning style of management to different contexts in
healthcare practice.......................................................................................................................7
LO3..................................................................................................................................................8
P5 Use theoretical models of leadership to contribute towards the development and
management of a team in healthcare practice..............................................................................8
P6 Outline different strategies that use to resolve conflict arising between individuals in
different contexts in healthcare practices....................................................................................9
LO4................................................................................................................................................11
P7 Plan for implementing change in an area of provision.........................................................11
P8 Describe the potential impact of the plan on service provision and outcomes for individuals
in healthcare practice.................................................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Operational management is an area of manager who develops the highest level of
efficiency possible within company. It always concerns about transforming material and labour
into goods and services in term of efficiency always try to enhance the profit of company.
However, they plays significant role in healthcare companies such they manages overall costs of
the company while offering quality services that is one of the major component of healthcare
operation management. The main objective of the operation managers in the healthcare company
is to streamline cost and to acquire funding to maintain satisfactory levels and quality of services
which are offered. In this report will discuss about roles and responsibilities of an operational
manager in the healthcare practice. Furthermore it will describe about different personal skills
that are prioritized in leadership through different operational tasks in the healthcare practice.
LO1
P1 Roles and Responsibilities’ of an operational manager in healthcare practice
Operational management in the healthcare sector perform various roles and
responsibilities such as oversees all practices establish to supervise and manage the different
processes which arises to drive the service developed, spanning financing, policy, staffing and
facility. Overall operation management supervises day to day practice in healthcare company
which influences level of patient’s experience and also taking high level strategic operations
(Ali, Wang and Johnson, 2020). A healthcare manager acts as a mediator between clinical staff
and the recipient of healthcare services. Generally, operation manager oversees general
functioning of healthcare facility. They also support company to manage it’s financial wellbeing
of implements policy, healthcare facility and manages non-medical and medical staff. In
addition, they perform various roles in the healthcare practice which are mentioned below as
follows:
 Manage Health Service: A healthcare operation managers monitors overall functioning of
a healthcare centres on daily basis. That is one of the prime roles of operational managers
which they perform effectively.

 Strategic Planning: Operation managers also have ability to predict future logistic needs
then they can maintain the stability of a healthcare centres.
 Technology Proficiency: It is another responsibility of operation manager that they must
have proficiency in information technology.
 Implementing Policy: It is one of the most crucial role of operation manager in the
healthcare centre such as they monitor that all employees are performing their under the
defined rules and regulation or not. it is a way of ensuring patient for the safety.
 Data Analysis: It is another role of operation manager who determine trends in data to
plan future project and oversees the daily operations of a healthcare facility.
There are some responsibilities of operation managers that are mentioned in following points:
 It is a prime responsibility of healthcare operational manager to monitor and evaluate
different facility of staff in effective manner.
 It is another responsibility of managers to keep confidentiality and integrity of healthcare
facility to ensure patient that no information will be disclosed to other.
 Operational managers are responsible for the day to day operations of the facility so, it is
responsibility of the manager to secure the financial stability of the establishment.
 They cultivate an efficient and safe environment to bring level of customer’s satisfaction
that is one of the major responsibilities of operation manager which they perform in the
healthcare practice.
 They replace failing with outdated equipment as well as maintain adequate amounts of
healthcare supplies which assists health providers to offer best care services within
timeframe (Campbell and et.al., 2020).
 They apply policies and monitors the employee’s compliance towards policies so that
conflicts do not take place in between management and healthcare providers.
Thus, different roles and responsibilities are required in the Healthcare operational manager in
the company.