Subway's Performance Improvement Plan

This assignment analyzes Subway's performance improvement plan. It highlights the plan's impact on achieving organizational objectives through improved team performance, enhanced sales, and reduced customer waiting times. The analysis draws on financial data and emphasizes the importance of training, coordination, and employee motivation in driving success.

Developing performance management strategies

Table of Contents
AC 2.1 Required current performance and team performance...............................................1
AC 2.4 Evaluating team performance plan to meet companies objectives............................6
AC 3.2 Evaluating team performance against objectives of the plan...................................10
REFERENCES..............................................................................................................................13

AC 2.1 Required current performance and team performance
Subway is a private firm, famous for its first food restaurant business. It is
one of the largest restaurants in the world. It has larger number of stores
than McDonald. The dedicated working team of Subway helps to achieve
this success. It can be evaluated that Subway aims to undertake effective
targets in order to improve their performance in market. Therefore,
business focuses upon specific customer segments and provides them
particular products so that their needs can be fulfilled. Other quantifiable
targets identified by Subway is to improve its quality of products so that
they can overcome competition. Another quantifiable target focused by
Subway is to improve its sales performance till the end of 2020. It can be
obtained by expanding the business operations in different regions and
attracting worldwide customers. Here team work sincerely to avoid
disruption and failed delivery. It is clear that time and energy can
encourage the team’s vision. Cited firm make use of different set of
techniques with the help of which they measure the performance of their
workers. In this context, it includes performance measuring tools like
Balance score card, Six Sigma, Kaizen Blitz, etc. (Armstrong and Taylor,
2014). The performance targets for individuals within the team is to provide
maximum satisfaction to customers by delivering quality products. It is also
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essential for firm to provide appropriate training programs so that individual
team members can enhance their skills and abilities so that success can be
attained. Performance targets could be set upon incentive schemes and
thus it helps in encouraging employees of Subway to enhance their
performance and thus goals can be attained. In the current manner, it can
be examined that employees of Subway inculcate their skills and talent in
order to manage the operations and satisfy clients needs by providing them
proper quality products so that they can retain clients for long time.
However, it can be evaluated that performance targets set for individuals
within the team on the basis of incentive schemes so that workers could be
encouraged to improve their performance and attain desired results.
The team of the organisation Subway is playing a crucial role in
collaborating the ways to develop organisational performance. Employees
are the face of organization as they have direct interaction with customers.
They are the one who present the services that are provided by the firm.
With this respect, it is important for the firm to have skilful employees and
management needs to identify the issues that are faced by workers. This is
possible when they makidentify somee use of tools that enables to know
the performance. Following is the list of performance methods used in
order to compare between the current and required performance-
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Methods Current performance Required performance
Balance score card Through such tool it assists
in identifying the consumer
perception towards the
services which are provided
by firm.
While, through comparing it
can be evaluated that
Balance scorecard helps in
identifying the areas in
which improvement is
required and thus Subway
aims to undertake effective
training and development
programs so that best
quality services can be
deliver in order to satisfy the
needs of clients.
Six Sigma With the help of such tool it
can be examined that
individuals within Subway
lack in coordination and
trust which results into
conflicts and affects
customers.
While, it is required for
business to identify
individual's capabilities
working in the team and
thus develop coordination
and understanding so that
future goals can be
attained. It can be done
through carrying out regular
meetings and develop
better communication so
that success can be
attained.
Kaizen Blitz Through implementing such
tool it identifies that Subway
lacks in innovation within
firm which results in
Therefore, firm focuses
upon bringing uniqueness
within its human resource
department so that Subway
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decreasing its capabilities. aims to introduce new and
unique food items and gain
competitive advantage that
aims to enhance sales and
profitability.
Balance score card: This is a type of tool that enables to have
management system and strategic planning which helps to monitor the
performance of employees. As per the case, this tool is used customer
service department of Subway. Different categories are made in which
ranks are provided (Parmenter, 2015). It enables to know customers
perception towards the services that are provided by cited firm. In addition
to this, it helps to know the areas in which improvement is required and
management can arrange training and develop programs with the help of
which issues or problems can be solved and high quality services can be
provided to customers.
Six Sigma: It can be determined as a disciplined approaches that enables
to eliminate defects from performance. This tool enables to evaluate the
team performance. In Subway the coordination among customers is not
effective enough. In order to provide services, it is essential that there is
coordination among workers and make service users satisfied. For some of
the employees who take things positively can get motivated. As this tools
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enables to know where workers stand and how they can make
improvement in order to fulfil needs and requirements of customers.
Kaizen Blitz: This is a focused and intensive approach that is focused on
process improvement. This term can be divided into two parts that is
Kaizen that means continuous improvement and Blitz that means lightening
fast. In this approach managers play vital role as they monitor their
employees and get to know the areas in which improvement is required
and appropriate steps are taken through which quick decisions are made.
AC 2.4 Evaluating team performance plan to meet companies objectives
Team performance plan can be determined as a detailed plan that enables
the organization to identify the desired performanc e of team. In other
words, it can be set as guidelines that helps to develop path on which
objectives of company can be achieved (De Waal, 2013). For achieving
successful outcome, the organisation has to measure performance and
ability of its employees. Subway food service has few aims for reaching the
organisation in a successive goal. The first objectives of the company are
to bring customers in the store and to maintain a better relationship with
them. In this context, the main aim of any organization is to gain maximum
profit and this is possible when they satisfy their customers needs and
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requirements. Following is the team performance plan which is discussed
underneath-
Approaches Techniques Expected
outcomes
Time duration
To build current
strategy of
enhancing sales and
customer base
Here, it assists in
improving the results
so that previous
objectives can be
assessed and
modify the same so
that best results can
be attained.
However, such
approach could
assist in identifying
the needs and
meeting customer
expectations.
It requires 1.5
months time.
Fulfilling customers
requirements
Subway focuses
upon identifying the
needs of customers
and meeting the
same so that st
targets can be
attained.
It requires to
enhance the sales
and business
performance.
It will require 2
month time period
Enhancing product
range
Subway aims to
identify the current
needs of consumers
and improve the
product range.
It would results in
attaining customer
satisfaction as well
as enhancing the
sales in market.
It will require 6
month time period.
Through reviewing the plan, it can be evaluated and obtained effective
objectives such as-
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 Maintaining effective relationship with customers by improving the
product line and enhancing customer base by 20%.
 Subway aims to reach target customers by 2020.
 business also focuses upon improving its product quality and
customer satisfaction.
 Business tries to compete with other competitors through minimizing
its prices.
 Further, Subway aims to reach set targets within next 4 years.
It can be identified that there are various difficulties found while
implementing the action plan and thus it needs to be overcome so that best
results can be attained. Subway focuses upon improving its team
performance through reviewing actual results and identify the strengths and
weaknesses so that it could be overcome and attain targets. Business aims
to improve its firm performance by providing training to employees and help
them to effectively coordinate with other team members so that customer
satisfaction can be attained. It would help in overcoming the challenges of
customer dissatisfaction by increasing the product range and offering wide
variety of products to consumers so that sales and profitability can be
enhanced.
Below given are the performance plan that can be followed in
Subway:
Performance issue: This is the first step in performance plan.
Management of Subway should identify the issues that are face by
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workers. As per the case, one of the main issue that is faced by cited firm is
lack of coordination among employees.
Developing an action plan: Action plan includes the ways through which
issues can be solved. In this context, time is decided in which the plan will
be implemented and objectives will be achieved. In order to solve the issue,
there should be effective communication and strategies should be adopted
through which employees can be motivated (Guerrero, Maas and Hogland,
2013). Training will be provided so that workers will have no confusion
regarding the work they have to perform.
Conveying employees: There are cases in which all workers may to
accept the changes that firm wants to implement. However, to overcome
this issue, management of Subway should convey the action plan so that
employees get to accept it.
Follow up: After implementing the plan, it is important that proper
monitoring is done so that they get to know the barriers that they face.
Below given are the objectives of Subway:
 To improve coordination of employees
 To increase the sales of products and services
 To motivate employees so that turn over can be reduced.
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As per the action plan that is implemented, it has helped me to have
effective interaction with customers. Further, it has helped in knowing the
roles and responsibilities that has to be performed. In short, it can be stated
that the implementation plan has helped the organization to achieve their
objectives. In order to monitor the performance management has made use
of observation method and sale rate.
The coordination and interaction was low but through implementation
of plan, the coordination has improved and workers have got to know each
other more closely.
AC 3.2 Evaluating team performance against objectives of the plan
One of the issues that are faced at Subway is high employee
turnover. There are different reasons due to which this has occurred. In this
context, one of the main reason is lack of motivation. When workers are not
motivated, then they fail to perform with their full efficiency. As per the
case, to motivate workers, management has adopted motivational theories
so that employees turnover can be reduced (Buller and McEvoy, 2012).
With the performance plan, cited firm that is Subway is able to make
improvement at high extent as the sales has raised, employee's have
proper interaction and this has helped in developing coordination and it
also helped in clarifying all the doubles that workers have with respect to
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their roles and responsibilities. It can be evaluated that performance
obtained against the set plan needs to be enhanced by setting effective
team performance and thus success can be attained. Business focuses
upon improving current performance so that sales can be enhanced
effectively. It is also essential to adopt innovative methods so that
satisfaction can be achieved. However, it can be examined that the set
objectives still requires to be improved that aims to evaluate the
performance so that success can be obtained. It is essential for Subway to
improve its objectives and thus enhance sales and profitability of firm in
market.
It can be explained that the plan helps in achieving the agreed
objectives for the team and contributes it for achieving organizational
strategic objectives. Through improving the Subway's performance it
results into enhancing the sales and performance which results in satisfying
customers needs. It also minimizes the waiting time of customers. Thus, it
helped firm to attain set targets and achieve high profits and sales.
Management of firm needs to identify the previous financial year so that
required improvement can be assessed which results in obtaining better
performance. Organizing training for employees would result in enhancing
their skills and abilities so that customer satisfaction can be attained. It can
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be identified from the previous financial statements that revenue of Subway
was £50 billion that has been decreased as compared to the year 2015
therefore, it is essential for Subway to undertake strategies so that sales
performance can be enhanced up to a great extent.
Earlier the waiting time was high in context of providing services and
products. However, with implementation of performance plan, the
coordination among employees has raised and they are now able to
provide effective services to customers. In order to know the improvement
of cited firm, it is can be analysed with the help of previous year revenue. In
the year the revenue of Subway was £50 billion. With effective
coordination, training and implementation of motivational theory,
management is able to raise their revenue and they have earned £65 billion
in the year 2015. It has been observed that the team performance has
helped in meeting the objectives. The efforts of team have resulted in
renovating the existing stores and also opining some new stores in order to
grow in core areas of UK. It had some negative impact, for each employee
of the team has to play important role otherwise team performance get
negative impact. Other than this, the objective of Subway was to develop
effect team of workers so that more value of products and services can be
created. Other than this, the objective of Subway was to develop effect
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team of workers so that more value of products and services can be
created.
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REFERENCES
Books and Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human
resource management practice. Kogan Page Publishers.
Buller, P. F. and McEvoy, G. M., 2012. Strategy, human resource
management and performance: Sharpening line of sight. Human
resource management review. 22(1). pp.43-56.
De Waal, A., 2013. Strategic Performance Management: A managerial and
behavioral approach. Palgrave Macmillan.
Guerrero, L. A., Maas, G. and Hogland, W., 2013. Solid waste
management challenges for cities in developing countries. Waste
management. 33(1). pp.220-232.
Parmenter, D., 2015. Key performance indicators: developing,
implementing, and using winning KPIs. John Wiley & Sons.
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