Developing Personal and Management Skills for Sainsbury: Best Practices and Theories

This report focuses on developing personal and management skills for Sainsbury, a top UK retail firm. It includes a skill audit, personal development plan (PDP), and SWOT analysis. The report also discusses best practices and theories for effective communication, empowerment, and motivation.

DEVELOPING PERSONAL
AND MANEGMENT
SKILLS

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Presenting own leadership and management skills.....................................................................3
Skill audit.....................................................................................................................................4
Task 2...........................................................................................................................................9
Best practices and theories for the organization..........................................................................9
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
In this competitive era, most of the companies are using effective skills and manage the
same in order to stay ahead in the competition. Similarly, the present study also shed a light upon
different skills and key aspect that need to be managed in order to improve the brand image. The
chosen firm for this report is Sainsbury which is one of the top UK retail firm that provide range
of effective food, clothing, furniture products to their customers at reasonable rate. The report
will reflect upon own management and leadership skills by applying range of models. Further, by
using Swot analysis, study reflect upon key strength and weakness and then perform Personal
development plan (PDP). Moreover, report will evaluate different terms that are needed for the
company’s welfare which include communication, motivation, empowerment, conflict
management and team effectiveness.
TASK 1
Presenting own leadership and management skills
Management is comprises of different controlling groups that helps to meet the goal.
whereas leadership is all about how an individual influence, motivate and enable others in order
to contribute their best for the organization’s success (Pellegrini and et.al., 2020). Therefore,
with the help of Rolfe model of reflection I can describe the situation which in turn assist to
describe my experience pertaining to such skill (Rolfe and Freshwater, 2020).
The whole reflection is based upon working in a company which will assist me to
improve the knowledge and improve skills which in turn considered an important for working in
a specific company. As these skills are considered an important for me in order to meet the
defined aim and improve the results for the further level of success. During whole situation, I
enhance my learning and skills that further assist me to identify the weakness and strength so that
I can make plan accordingly. In this stage, I examine that I can present the findings in the written
format but not able to communicate my views orally and this in turn affect my career and causes
negative impact over the results. However, while working in a team I also analysed that I am
lacking in interaction with the people and that is why, my team working abilities affected. This in
turn affect the results and that is why, such issue affected the entire performance.

By analyzing the skills while working through team, I identify that I am not able to
interact with others due to lack of oral communication and that is why, it create a negative issue
over the performance. Like, when a company have to attain the defined aim within a short
period, then I am not able to work with a firm due to my weakness. That is why, there is a need
to improve the same by implementing effective action plan in order to meet the same aim.
Moreover, i am not able to organize the work due to lack of such skills and this causes adverse
impact over the performance. This can be realized when I was work in a company and one day I
become frustrated due to stress and pressure. At that time, I realise that I am lacking this skill and
to attain the same, there is a need to apply classical theory and this in turn help me to create a
better outcome.
Through this experience, I realise that there are some key focus areas that need to be
developed and that is why, skill development plan need to be implemented that helps to improve
the selected skills. Also, it can be stated that there is a need to improve the same that contribute
to raise learning and generate a better outcome.
Skill audit
SKILL LEVEL
1 2 3 4 5
Low High
SKILL TYPICAL
DESCRIPTORS
SKILL
LEVEL
SPECIFIC COMMENTS
Time
management
skills
I am able to make a priority
list and can plan an entire
day for a work
4
I am good at this skill that
helps me to manage the
entire work within a specific
time.

Organising
skills
I am not organize the work
effectively because of lack
of critical thinking abilities
1
There is a need to improve
the same because it assist me
to meet the future target.
Motivation
skills
I am good to motivate other
because I always prioritize
creativity and by
developing trust among
other I can work with them
and motivate them as well.
5
Having goof motivational
skill helps me to work with
others and learn from them
as well.
Coaching skills A good listening skills and
provide guidance assist me
to negotiate with others and
can make planning to meet
the defined goals and
objectives a well.
5 This in turn assist me to
meet the set goals and can
provide guidance through
which I can improve the
learning.
Team
management
skills
Not able to delegate the
roles and responsibilities
and lack of oral
communication also affect
me to share my views to
others.
2 By focusing upon this skills
assist me to create a better
career because most of the
large business are offer
teams to work

communication
skills
Lack to share the views
with other but can provide
structure and format of
letters to others in order to
share my experience
2
There is a need to improve
oral communicating
Interpersonal
skills
Good to influence others
but lack to apply critical
thinking abilities. Being
assertive and use of body
language somehow helps
me to ignore weakness
3 Focused upon the critical
thinking abilities.
Leadership
skills
Not able to delegate the
roles, average in
influencing others but good
to motivate people.
1
There is a need to focus
upon the leadership skills.
SWOT analysis
Strength Weakness
 I can easily motivate the people in
order to improve their performance.
 I always perform the task on time due
to strong time management skills.
 I have a strong negotiation skill that
assist me to keep influencing others.
 I should work on team management as
I am not able to work with team due to
lack of interaction and hesitation.
 I lack leadership skills because of poor
oral communication and that is why,
team become deviates.
 I am lacking in organizing skills due
to poor critical thinking abilities and

this in turn affect my career.
Opportunities Threats
 I should start focus upon the weakness
because it assist me to improve the
results and create better outcome.
 I should develop strong abilities by
determining the trend so that I can
meet the same in a future.
 If a candidate uphold the same
strength then I might feel threat.
 Fluctuating competitive market always
create threat because my weakness
might affect the career.
PDP
What are my
development
objectives?
What activities do I need
to undertake to achieve
my objectives?
What
support/resources
do I need to
achieve my
objectives
Target
date for
achieving
my
objectives
Interim
dates to
review
progress
To improve the
oral
communication
skills
In order to improve the
communication skill, I will
start attending online
training session that helps
me to improve my
vocabulary (Bintani, 2020).
I also start dealing in public
to raise my performance. I
took participation in group
discussion
To meet my
objectives Online
website, tutor
always assist me
to determine my
weakness
26/05/2022 25/04/2022
To meet the weakness, I
start focusing upon time
management and read the
To accomplish my
set target, online
seminars, books
28/06/2022 24/05/2022

Develop
organization
skills
books where leader share
their skills (Shaheen and
Hameed, 2020). A well
strategic planning and
organizing planning also
assist to improve the same
and for that, I start attending
online session
and videos assist
me to meet the
same.
Improve
Critical
thinking
abilities
To work on Critical
thinking abilities, I will start
break down the work and
watch videos online where a
situation is given and how
to determine the answer.
Further, I will also research
by myself in order to deal
with such issue in order to
improve the same.
To achieve my
goal, I use videos
and books as a
resource that assist
to determine my
weakness.
30/04/2022 15/04/2022
Develop team
working skills
I should apply Tuckman
theory at the workplace and
start working or involving
myself in a team (Minhas
and et.al., 2020). For that, I
should interact with people
and come to know about
them so that I feel free to
work with them. Also, I
review books and articles in
order to understand how
people make themselves
The following
resources will
assist me to meet
the defined aim
and generate a
better outcome
like, books, online
sessions, guidance
from tutor
15/05/2022 10/05/2022

comfortable within a team.
Focus to
improve the
leadership
skills
Attending Online webinars
that helps me to determine
the strategy of the company
(Pesonen, 2020). Also, I
keep myself learn to follow
and make decision
according to situation. A
guidance from the leader
will also be beneficial for
me to understand their
views pertaining to
situation.
Online tutorials,
tutor and leaders
assist me to
provide better
direction and
improve the results
as well.
16/07/2022 16/06/2022
Task 2
Best practices and theories for the organization
In order to lead the market, the company required to focuses on some skills and practices that
company should work on. The practices will give assistance in managing the function of the
organization in effective as well as efficient manner sum of the practices and relevant theories
are mentioned as follow:
Supportive Communication: it refers to the support which is delivered to the people in order to
bring the effective communication among the people. In the multinational organization like
Sainsbury, it is important to utilized the supportive communication in effective as well as
efficient manner. With the assistance of supportive communication, the workers of the
origination can interact the manager about their problems because of that the manger is able to
provide solution in appropriate manner. Due to the supportive communication the organization
can maintain the relationship with the workers of the company. Further that help in improving
the productivity and profitability of the company in domestic as well as international

marketplace. Along with that the manger can improve the performance of the workers ( Mikkola,
2019). In order to bring the effective communication, the organization can use this the Shannon
and weaver theory of communication. This theory is widely utilized by the various multinational
organization to improve the condition of the organization. In order to implement this theory, it is
essential to considered the element of theory which are sender, encoder, channel, noise, decode
and receiver. With the assistance of that the people can deliver proper and adequate information
to another. Because of that the company can provide satisfaction to the employees as well as
consumers of the organization. Along with that the manger can deliver the feedbacks to the
workers that also improve the employee’s engagement. Due to lack of communication the the
conflicts occur between people.
Empowerment: empowerment refers to the process of allotting the power to someone else in
order to bring the positive result and remove negativity among the people. It is considered as the
most appropriate technique to mange the function and assets of the company. With the assistance
of the empowerment the organization can increase the scale of the growth and productivity of the
company. Due to the empowerment of the employees the manger can push the people toward the
the goal and the objective of the organization. Basically, empowerment is the practice of sharing
the values and information, rewards, and power to the employees of the organization. The
rewarding is something that decreases the stress of the employees and bring the positivity within
the culture of the establishment ( Kobushko and et.al 2020). The Sainsbury could treat the
employees of the organization as the assets of the company that do not allow the workers to
considered as the debt for the organization. Moreover, due to empowerment the employees of
Sainsbury can enhance the skills and knowledge of individual person that also bring the creative
ideas and wellness of the organization. The people of the organization contribute in the workflow
in the company in order to obtain the reward. In order to empower the employees of the
Sainsbury the organization can utilized Kanter’s theory of the empowerment which suggest that
in context to maintain the working environment of the company it is important to share the
resources, information and provide support to the worker of the company. Due to that the
employees of the organization can bring the learning and developing skills in the organization.
Motivation: for increasing the sales of the company and expending the network of the company
it is essential to motivate the employees of the origination. Motivation is the best plan of action

to improve the performance of the employees as well as quality of the work. The motivation can
be tangible and intangible. It involves the promotion, bonuses, rewards, trading and
development, feedbacks etc. all this element help in accomplishing the personal as well as
professional goal of the individuals in the effective as well as efficient manner. Basically, the
motivation can deliver the energy to perform the task better than before. With the assistance of
the motivation the employees acquire the feeling of helping hand for the origination. Through the
motivation the individual person can enhance their productivity and engagement at workplace
(Heyns, nd Kerr 2018). In order to motivate the employs, the origination can deliver financial
rewards to the workers. Apart from that the manager of the Sainsbury provide feedbacks to the
labor that can be in the form of application or in punishment. In context to that the organization
can provide the flexibility in the working condition as well as working hours. Furthermore, that
reduces the stress of the workers and allow the employees to balance the work life in the
business enterprise. In context to that the company can use Maslow’s theory of hierarchy needs.
The theory believes that it important to satisfy the workers of the organization with different
different modes of motivation ( Pradhan and Panda, 2021.).
Team Effectiveness: it referees to the capability of the members of the group in order to perform
better in the origination in order achieve the objectives of the company in adequate manner.
Team effectiveness bring by the coordination and cooperation among the workers of the
origination. The leader of the company forms the effective team as per the skills and knowledge
of the people working with in the firm. In context to bring the team effectiveness the origination
can bring Rubik, Plotnick, and Frys GRPI model of them effectiveness ( Nawangsari and
Sutawidjaya, 2019). This involves four important elements such as goals, roles, processes, and
interpersonal relationship. For the effectiveness of the team the goal is to well defined and
desirable by the team members of the organization that allow them to perform with all efforts.
Along with that it is important to describe the roles and responsibility to the workers. The
process should be discussed with the teams members in order to involve them in the process of
decision making that also bring the creativity and coordination. Lastly according to the model,
the members of the workers should built trust and bring good communication for dealing with
the forthcoming challenges.

Conflict management refers to the process of limiting the positive aspect of conflict. The main
name of conflict management is to enhance the learning in group outcomes which also include
effectiveness or performance in organisational setting. The poor communication and
interpersonal relation can cause simple disagreement and ultimately diminish the productivity of
science fairy and demand and damage staff morale. Chosen companies can use some of the
conflict management skill Such as communication the verbal and return communication help to
avoid conflict between junior or senior level of employees because it help to build formal
relationship with them (John-Eke and Akintokunbo,2020). Also it is necessary to provide them
training for quickly addressing the problem, meditating, active listening, communication etc.
Emotional intelligence is also one of the major abilities that can help to improve the conflicts
because it helps to identify the need and responsibility of others as well as individuals. Sainsbury
can use the strategy for creative problem solving disease, one of the best strategies that any
company can use to underline the problem whatever the problem may be. There are some of the
techniques that can be followed by companies which are examples of problem solving conflict at
1 + such a brainstorming solution conflict analysis collaborating verbal communication creativity
decision making monetary compliance nonverbal communication designating sanction fair
solution etc. Also in order to resolve the conflict it is necessary to provide employees open
communication so that they can discuss their problem with each other and solve it at the time so
that they did not get any baggage for past conflicts. Further active listening one of the best skill
that help the person for talk without interrupting and it helps to solving the issue in better manner
also managers should be listen all the problems of employees whether they are wrong or right
and make the decision according to listen both the parties this is the only technique that help to
review the option and providing better solution and give feedback to employees so that they can
work on that (LópezCabrera, 2021). To identify the point of agreement and disagreement is
necessary because it helps to privatise the area of conflict by following the plan and teachings the
only reason that help to build success so sensbury has option to manage the conflicts by different
skill and technique.

CONCLUSION
It has been concluded that the present report discussed developing personal and management
skills and this is the most important skill which helps the company to achieve its objectives. The
study analysed different aspects of sensory work on the basis of empowerment motivation and
conflict management team and effectiveness of team. Further it has been in our life that conflict
management will help sense buddy by building more interest in employees on the basis of active
listening and and improving the communication. Lastly discussed the if it and robust of
empowerment by supporting literature review

REFERENCES
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