Developing workplace critical thinking

DEVELOPING WORKPLACE
CRITICAL THINKING

Table of Contents
EXECUTIVE SUMMARY.........................................................................................................................3
INTRODUCTION.......................................................................................................................................3
TASK..........................................................................................................................................................4
How organisational beliefs, attitudes and values system affect the workplace behavior..........................4
How will tailoring workplace changes for the post-COVID mindset tackle the challenges that a
company and employees face currently...................................................................................................8
CONCLUSION.........................................................................................................................................14
REFERENCES..........................................................................................................................................15

EXECUTIVE SUMMARY
Critical thinking is a useful element for the organisation to taking the impactful decision
for gaining high profits and success. It helps in developing the workplace environment so that
productive results are to be enjoyed. The major aim o developing this project is to enhance the
knowledge related to impact and challenges that an organisation can face due to the major impact
of COVID 19 within the working area. The report is based on the Costa Coffee that a leading
coffee house of the UK and deals in the global business industry. This project study involves the
organisation belief, attitude and behavior can impacted the workplace and how to management
can tailoring the workplace changes due to the post COVID impact on the working place.
INTRODUCTION
Critical workplace refers to that determinant which is very useful for the people or the
organisation to take the decisions for attaining the objectives and desired goals within a set
period of time. In this developing workplace defines to the working area of the business
enterprise that is to be developed by formulating the policies, beliefs, values, norms in an
effective way that can satisfy the employee’s needs and requirements at the working place
properly. It is very essential for the company to develop the critical thinking at their workplace
so that productivity and profitability is to be enhanced. Critical thinking helps to acknowledge
the ability to think effectively and rationally so that situation can be clearly understood and
solutions can be provided effectively(Alfaro-LeFevre, R2016). To complete this report Costa
coffee is to be taken that is a British coffeehouse that is a subsidiary of the Cola cola company
that is founded in the England, UK. It was operated by the two brothers that are Bruno and
Sergio Costa. This organisation is majorly show their presence in global business world i.e.
Europe, Asia, Africa, Middle East etc. In this company number of employees are to be working
and they highly deals in coffee, tea, sandwiches, sweets, ice drinks and many more products and
services. This report majorly reflects the values, beliefs, attitude within the organisation and
how they different from one another. This report also involves the several management theories
that can be examined in the situation of COVID so that task can be attained effectively and
efficiently. Further it includes the changes within the workplace for the post COVID mindset and

also tackle the situation company and employees are to be faced and for these creating resilient
businesses in the future perspective.
TASK
How organisational beliefs, attitudes and values system affect the workplace behavior
Overview of the Costa Coffee
Costa coffee is a leading British coffee shop company that is founded in the London,
England in 1971 for gaining the high profits. Costa coffee is to be operated by the two brothers
that are Bruno and Sergio Costa with the motive of selling the wholesale operations by supplying
the roasted coffee to their specialist Italian coffee shops or the caterers. It is a subsidiary
company of the Cola Cola. This organisation is mainly deals in the most of the countries that are
Europe, Asia, Middle East, Africa etc. It reflected as a second largest coffee house in the world.
Due to the high impact of the COVID 19 company can face the major challenges related to their
working staff safety and their values and attitudes so that the environment within the company is
to be maintained effectively and also employees are working efficiently and give the proficient
and productive results to the organisation(Angouri, 2018).
Organisational beliefs, attitudes and values system affect workplace
Beliefs, values and attitude are the terms which are reflected as those aspects that directly
impact the culture of the organisation and also influence the development and growth. All these
factors are mainly related to the intrinsic factors that can helpful to support the staff members so
that their performance is to be enhanced and practices are to be attained successfully. All these
factors are to be different and show their presence on several situations(Billett, 2020). In context
of the Costa Coffee, the employee’s organization belief, values and system are to be affected due
to the major impact of the COVID 19 and to understand their implications these three factors are
majorly important but they will show their presence differently. It includes the some difference
among these factors that can be shown below:
Discriminates between company own belief, attitudes and values system
Basis Belief Values Attitudes

Concept It refers to that factor
which considered as
an understanding that
is already
predominating within
the society. This is
due to the religions
that are being told by
the self
ancestors(BONNEY
and STERNBERG,
2016).
It defines as that
aspect which helps in
directing the
individual behavior
for a specific period
of time and it is also
effective for
motivating staff
members to work
effectively based on
specific direction.
It reflects as a factor
that is considered as a
tendency in which a
person reacts as a
pessimistic or
optimistic way in a
particular situation. It
represents the
favorable and
unfavorable reactions
of the employees at
the working area.
Significance This term is very
useful for finding the
behavior and concept
related to the extrinsic
environment. For
developing the staff
belief related to their
working area
management of the
Costa Coffee can
implement the safety
and hygiene towards
their health due to the
COVID situation so
that their overall
performance is to be
developed effectively.
This term is very
significant to examine
what is right and what
is wrong. In this Cost
Coffee manger can
highly focus on the
safety of employees
and their relatable
staff due to the major
impact of the COVID
19 so that staff
members values the
company and it also
helps in developing
the high values of the
firm in front of the
employees.
It reflects as a like and
dislikes that is linked
with the some specific
objectives which can
direct the individual
action in definite way.
in this Costa Coffee
can develops the
values within the staff
members related to
the favorable
behaviors that is
beneficial for them. In
this management can
take decisions that are
effectri8ve for the
company and also
their working staff so
that productive results

are to be enjoyed in
the Pandemic
situation.
In this year COVID 19 impact majorly to every business and also the behavior, attitudes
and values of the employees at the working place. In terms of Costa Coffee, due to pandemic
attack employees are working with proper safety and hygiene and due to this they work with
flexibility and it will affect the organisation productivity and proficiency because due to this
customers are also not visiting the stores. Because of this organisation can focus on reshaping the
working place so that workers are working comfortably and effectively so that results can be
reflected in positive manner. In this manager of the Costa coffee can highly on valuing their
employee’s wellness and also their happiness for this they can adopts the several behavior and
attitudes which impact the working of the Costa coffee(Brown, 2018).
 The behavioral of the employees are highly based on the consciousness of the surfaces,
space. In this employees of the Costa coffee can mainly emphasis on working with new
hygiene goods and resources. In this manager can provide the clean kitchen and canteen
where social distancing is to be followed by maintaining the orders. This will includes the
high cost and management and company will face the high challenge in setting that type
of behavior and action within the working atmosphere.
 In everyday busy schedule, employees are feeling stress and in this manager of the
company can immediately focus on that person so that proper encouragement is to be
spread out. In case of the Costa Coffee due to this issue organization behavior, attitude is
to be changed moderately. In this top authority regulate a policy and become a regular
behavior of the company by implementing the work free zones at the time of normal
working days. in this if the employees are feeling depressed that they can get a coffee
break as a complimentary coffee for the Costa Coffee employees. This will helps in
working efficiently and effectively by the employees(Cazzell and Anderson, 2016).
Critically assess organisation own beliefs, attitude, values system and their impact on
workplace behavior
Within the organisation there are number of employees and each employee have their
own beliefs, attitude and values that are highly impact over their overall performance and that

will affect their productivity. These terms that are Attitude, beliefs, values of employees can
show the impact on an individual behavior towards the activities within the company. In this
manager of the Costa Coffee can highly focus on guiding the workers and also offers the
accurate decisions related to the working so that their working cannot be affected. In this
manager and leaders of the business enterprises can be a critical thinker at the working place so
that issues can be resolved in effective and efficient manner(Danvers, 2016). In this company can
face the issue of employees working because of COVID impact as they want social distancing
and also avoid to touch the door knob and keep in touch with the other person, these types of
issues can majorly impact the company working and also the productivity for this manager of the
Costa Coffee can focus on creating the hygienic atmosphere and also changes the employees
sitting within the company so that employees are working with full potential and due to this more
and more profits are to be attained by the firm. It is to be examined that the issues created within
the company can impact the beliefs, attitude and values of an individual person and it also affect
the organizations too. For this manager take the responsibility to organize the workforce
performance so that targets can be attained in effective and efficient manner. Employees beliefs,
values and attitudes the majorly impact the aims and revenues. In this an employees with
negative behavior and attitude can perform their task full capability but does not get the positive
results. This will generate the conflicts within the company. So in this manager can highly focus
on the safety measures and employees thinking to the high extent so that profitable results can be
enjoyed by the company to a longer period of time(Dery, Sebastian and van der Meulen, 2017).
Due to the widespread impact of the COVID 19, organisation beliefs, behavior and
values are highly affected in positive and negative ways. But majorly it impacts in the negative
way. In terms of negative way, Due to COVID 19 impact organization cannot get the customers
and due to this their profits are to be affected. At this time the manager of the Costa coffee
beliefs that they can cut the jobs so that their profit margin is to be maintained but it will create
insecurity in the mind of the employees and because of these they are not working effectively.
This term affect the working place in positive way as due to the COVID, workers are doing their
work with proper safety and cleaning and it will enhance the productivity of the employees and it
will helps in gaining high profits. It also supports the hygiene and cleanness’s within the
company majorly that is not previously highly focused by any person in their working
environment(Espey, 2018).

How will tailoring workplace changes for the post-COVID mindset tackle the challenges that a
company and employees face currently
Due to the impact of the COVID 19 many types of challenges can be faced by the
business enterprises and due to this company can tailoring the workplace changes for the post
impact of the pandemic to tackle the issues that an employees can facing currently. In this Costa
Coffee management can focus on the several management theories so that best of several can be
selected so that productivity of the staff members are to be enhanced and also the overall
atmosphere at the working place are to be increased. In this organisation will face several
challenges that are small working space because of following social distancing. Another
challenge that a management of the business enterprise can face is designing the workplace in
such a manner so that employees cannot feel fear and anxious(Grieco, 2016). There is various
type of management theories that can be examine the company for reshaping their workplace
effectively and efficiently and overcome the challenges appropriately that can be shown below:
Costa coffee is a leading coffee house within the UK and deals within the global market
with good brand image in the eyes of the customers. In this manager of the business enterprise is
highly focus on planning, organizing, implementing and coordinating the several practices so
that task and objectives can be reached through the staff members in effective and efficient
manner. In this manager of the enterprise can focus on the several challenges and also
accountable related to the particular situation of the pandemic so that high profitable results are
to be attained. It is also helpful to enhance the belief of the working employees, towards the
company performance. To reduce the negative impact of the COVID 19 on the working place of
the Costa Coffee management can highly focus on applying the theories related to the
management so that optimistic results can be enjoyed. Management of theory can reflects the set
of procedures and guidelines for the leaders and other working staff so that issues or challenges
that a business venture can face can be reduces and organisation will gain the high profits and
productive results(Hammond, Clapp-Smith and Palanski, 2017). These theories of management
can be reflected below in case of managing the working culture, values and beliefs that can be
shown below:
 Bureaucratic management theory- According to the Max Weber, this management
theory is stated that firm will develops the effectiveness and also the management within

the working place. The major aim of adopting this theory within the company is to
structuring the business enterprise into a proper hierarchy and also having clear defined
rules for helping the firm and also its members. In this management can focus on high
degree of division of labour as per the person specialization and selection and promotion
can be done as per the technological qualification of the staff members(Jones and et. al.,
2018). In context of Costa Coffee if management can focus on adopting this strategy than
they can easily divides the task as per their ability and capability which helps in
developing the efficiency within the employees. In this company manager can focus on
reshaping the working place due to the post COVID impact and in this they can majorly
focus on following the hygienic rules and regulations so that employees are working
effectively and also encourage towards going to office because they understand their
working clearly without effective culture and effective planning. Due to the pandemic
management of the firm can divide the task into smaller units as per the staff caliber so
that great results is to be come out.
 Scientific management theory- It refers to that type of management theory that is
effective for manage and examine the flow of work within the working place in effective
and efficient manner. the major purpose of developing this theory is to maximize the
economical condition and also the labour efficiency of work(Kuhn, 2018). In context of
Costa Coffee manager can adopts this theory to reshaping the workplace after COVID
impact than tis model provides the effective options related to changing the working
environment, motivating employees etc. This is proposed by the Frederick Winslow
Taylor by including the several principles that can be reflected below:
o In this management of the company can focus on assigning the work to the
workers on the basis of their capabilities and skills not on the random basis.
o Furthermore, in this organisation can gain the higher success by monitoring the
performance of the employees. At this time this theory is very efficient to offers
the improvement that will helpful to high success and growth.
o In this theory allocation of task can be effectively done between the manager and
workers. This will helpful to management to spend most of their time by
involving in the effective planning and specific task.

o In this company can focus on replace their working by using the rule of thumb
instead of using the scientific methods so that high performance can be enjoyed
by the organisation.
o In this organisation can offer the monetary benefits to their employees related to
the task performed by them so that company will gain high revenues and growth
in the competitive marketplace. In terms of Costa Coffee manager can focus on
reshaping the organisation by implementing the safety laws and providing the
health benefits to the employees so that they are encouraged for come to office
and work effectively with full efforts. In this they use several safety equipments,
because now day’s employees are getting motivating with these factors and work
effectively and firm will gain higher success(Noddings and Brooks, 2016).
o In this theory is significant to proper scientific selection and training to the
workers so that high productivity is to be enjoyed.
So, by analyzing the scientific management theory management of Costa Coffee can mainly
emphasis on the automation and mechanism rather than any theoretical framework.
 Human relations- It refers to that management theory that is highly essential for the
business enterprise to maintain the good strong relationship with the employees and
conducting the several business activities in appropriate manner. It reflects the term and
manner which shows the individual reaction in a particular situation. In context of Costa
Coffee this aspect is beneficial for maintaining the good relations at the working area due
to this several advantages are to be enjoyed which will develops the human relation. Post
COVID situation employees are not focus on direct contact with the other employees and
at this time focusing on maintaining the human relation are very significant. Adopting
this theory is very beneficial for overall growth and productivity within the company. for
this organisation can includes the use of Tuckman theory that can be shown below in
context of Costa Coffee for ensuring the reshaping of workplace for post COVID
impact(Raterink, 2016).
Tuckman theory is very effective for the company to maintain the team building at the time
of the COVID. Because due to the pandemic attack in the world developing team at the

workingplace is the major challenge for the company that is Costa Coffee so for this using this
model is very effective.
Forming- In this step team member are to be gathered at one place where they
behave individually and does not know each other. It will create a trust lacking
between the members. In terms of Costa Coffee the manager can collect te whole
team via the use of technology or meeting app where they face the issue of trust
between them(Rutter and Brown, 2019)..
Storming- In this team members are think critical to find the innovative ideas so that
relationships can be maintained and also helps in reshaping the working place.
Norming- In this for developing the working place attitudes, behavior Costa Coffee
can use this stage so that every employee try to contribute in group task and due to
thus team members are relay on one another. It will contain the risk of
dependency(Schreiber, 2017).
Performing- In this stage a fixed structure related to working is to be created so that
mission is to be accomplished. In his several types of issues can be faced and
company tries to deal with it. In terms of Costa Coffee management can facing the
issue of developing workplace behavior so that mission of gaining profits are to be
attained and for this they can highly focus on using the sources which will reduce the
impact of COVID problems so that objectives can be attained.
 Contingency theory- It refers to that theory which is proposed by the Fred Fiedler which
stated that there is no best way to deal with every situation in this manager and leader can
focus on adopting the strategies as per the situation occur. This theory is declared that
there are number of factors on the basis of which an individual behavior is to be
dependent(Schuelke and Barnason, 2017). It is very essential for the management to
analyse the factors so that improvements can done effectively and efficiently and it helps
in developing the working culture within the business enterprise. In terms of Costa
Coffee manager can focus on improving the individual behavior and attitude so that task
can be attained effectively and efficiently. For this they can examine the internal and
external conditions so that best outcomes can be attained as per the situation occurs. In

every situation individual act differently and to enhance their working capability best
course of actions can be adopted which is highly suitable for the company at the time of
COVID impact. This theory s highly elaborated the concept of situation and it includes
the major three factors that can be shown below:
o Leader and employee relation- In this relation with leaders and manager are to
be reflected with their employees. That will majorly impact the overall
performance of the staff members which is based on trust, feeling, confidence and
loyalty. At the time of COVID impact manager can face major difficulties to
generate the rust from their employees due to this it will affect the overall
function of the business enterprises(Stephenson and Sadler-McKnight, 2016).
o Task structure- In this factor manager of the company highly focuses on the
structure of the working area at the post COVID 19 impact. In this company can
set the working structure by following proper social distancing so that health
issues can be avoid to the high extent.
o The position power- In this factor, organsiation can focus on the power that is
adopted by the leader and manager to motivate their employees. In this company
can provide reward to those employees who can implement all the safety and
hygiene rules at the time of working and also punishing those one who are avoid
the use of social distancing(Wahi and. et. al 2019).
From the above analysis it is reflected that due to the high impact of COVID 19
organisation can open their outlets by focusing on reshaping their working attitudes,
beliefs and for this management can applying the some management theory so that it can
offers the positive results and task can be attained effectively and efficiently. In this
Costa Coffee can adopts the use of Scientific theory and contingency theory of
management so that relation between the employees and workers are to maintained with
the use of automation of the working practices rather than theoretical aspects.
Critical evaluation of management theory to assess how someone with different beliefs,
attitudes and values might interpret theory differently
Management theory refers to the concept related to collection of ideas which is very
useful for the company to implement the general rules related to managing the business. It is

mainly used by the top authority to attain the specific goals and also helpful to motivate the
employees so that they can perform their best to the high ability. In this manager of the Costa
coffee can highly focus on their working employees as they are very significant for the company
and also impact the operations. To manage the issues and challenges related to employees safety
and wellness business enterprise can use the scientific management theory that is proposed by
the Fredrick Taylor and also use the contingency theory because it helps in tackle the number of
issues as per the situation occurs which is very prominent for the organisation to get the effective
results related to managing the workplace and developed it to the high extent. The manager of
the company can adopts the use of this theory because it is helpful to manage and organize the
workers so that they can perform their task effectively and proficiently. This theory is mainly
elaborates the performance of the employees so that high task can be attained. In this workers
productivity is to be maximized (Ward, Knowlton and Laney, 2018). Due to the COVID
situation Costa coffee can mainly focus on organizing the task in effective and appropriate
manner so that task can be done within working place at the regular interval of time. Due to this
manager of the business organization can easily focus on accomplishing the task related to
employee wellness so that they cannot feel depressed at their working. Hence, it is to be declared
that at the time of impact of COVID 19 Costa Coffee manager can adopts the use of Scientific
management theory so that working and performance can be maintained appropriately with
automation that is majorly beneficial for covering the issues and in this contingency theory helps
in maintaining the relations between manager and leaders so that these automation of work can
be done smoothly and getting the high results over it. At the time of COVID impact organisation
can highly focus on technology and it reflects in the use of the scientific management theory so
that people cannot keep in direct touch with other for completing the task but using the advanced
technologies so that relationship between employees and manager are to be maintained and
organsiation can display good working environment so that success can be attained.
Recommendation
From above analysis it is to be recommended that Costa coffee can face the major
challenge. In this company can use the several theories of management to effectively reflects the
beliefs, attitudes and values of the company. The theory of scientific and contingency is very
helpful to setting the workplace attitude and behavior. By COVID 19 impact companies can face

the major challenge related to employees productivity because of generate the high fear and
anxiety in their mind because of trapping in the house for a long period of time. For overcoming
the challenges some recommendations can be shown below to overcome the
challenges(Wechsler and. et. al 2018).
To overcome the challenge related to following the social distancing it is to be highly
recommended that the firm will adopts the use of new hygiene products by using the touch less
technology. It will helpful in creating the valuable idea related to using the Copper so that
Bactria related to SARS-CoV-2 can be removed so that fear related to touching can be
eliminated. This type of behavior and attitude is to be generated within the working place.
To overcome the challenge related to personal safety and constant concern it is
recommended that the Costa Coffee can focus on the personal safety of the employees by using
the strategy related to signage. It is to be justified that this strategy is useful to examine what the
employees are doing for personal safety. In this company can set the behavior related to proper
lighting, temperature and comfort of the employees at the working place so that it is highly
developed and helps in gaining more and more profits by satisfying the employees with their
working.
CONCLUSION
From the above report it is to be concluded that the critical thinking refers to the process
of enhancing the thinking ability of a person so that best solutions can be framed out to solve the
several issues that are raised within the current time. This concept plays a major role in the
growth and development of the organisation. for every business enterprise it is very significant to
develop the critical thinking so that workplace is to be developed and results can be shown out in
successful manner. It includes the beliefs, values, attitude of a person that will reflect in
developing the working place. Further it inculcates the several theories of management that helps
the company to examine the problems effectively and also resolve them for gaining the
productive and proficient results that will positively impact the company overall growth and
success in the competitive marketplace.

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Online
Five Post-COVID Behaviors And Attitudes That Will Reshape The Workplace, 2020 [Online].
Available through <https://www.workdesign.com/2020/06/five-post-covid-behaviors-
and-attitudes-that-will-reshape-the-workplace/>